Roman Spas - Luxury Hot Tubs & Swim Spas Reviews 229

Had our Roman Spa hot tub a year the service delivering and set up was brilliant,on 2nd March 2022 we had our first yearly service snd the engineer Damien was so knowledgeable and gave me some great tips regarding the chemicals when he left it was like brand new a fantastic service from Nalam and have recommended Roman Soas to my brother who has bought one which will be delivered and set up in May fantastic all round company

This company and their products cannot be faulted. From the first phone call I made to enquire about purchasing a hot tub, through to delivery & installation, it was a smooth, informative, professional process.

Nalam was super efficient, her customer service is second to none, always there on the phone or WhatsApp for my numerous questions, she made sure the customer felt valued. She certainly goes above and beyond and certainly doesn’t do any ‘hard selling’ and was certainly honest!

The 2 guys, Damian & Dan who delivered our hot tub, were brilliant. They turned up on time, were professional, polite, friendly and very knowledgeable about the hot tub and gave me all the information I needed to look after this product. They were patient with my many questions and ensured that when they left I had everything I needed.

Highly recommend Roman Spas and will certainly use them for regular servicing.

Exceptonal service
From Damien and Dan

From start to finish the service we have received has been excellent.
We visited the showroom and Nalam was extremely helpful. Gave us all the information we needed to pick the right hot tub for us. Even supported with numerous questions and nothing was too much trouble.
Delivery and installation by Damien and Dan was seamless. We were worried about getting it in our garden but they made it so easy.
Gave us thorough demonstrations for how to use, test, clean etc.
would definitely recommend

Just outstanding customer service, from ordering right through to aftercare. Genuinely the best company I have ever bought anything from because the team so obviously care about their company and believe in the quality of their product. Could not recommend them highly enough!

Great communication, guys who delivered were knowledgeable, timely and polite. Continued communication has been brilliant and if I’m the future I need any assistance I wouldn’t hesitate to contact them.

Roman Spas are hands down one of the best company's I've had the pleasure of dealing with. I enquired, having found them on Google, in Feb 2021 and was blown away by the exceptional standard of customer service from Nalam. The machine was delivered in March 2021 and is firstly, one of the best things I've ever bought, and secondly, was a wonderful transaction throughout. The staff are all so lovely, so courteous and polite and really care about their customers. Today, Damien came to service my hot tub and again, the entire process through booking, confirmation, arrival and the service itself was faultless. I even told my husband that the whole experience is just so wonderful. There are many hot tub companies out there, but I doubt any have this exceptional level of customer service. Cannot recommend enough!

Highly recommend this company, Nalam was very polite and helpful, and was very pleasant, as were the guys that delivered the hot tub, nothing was a fuss and were very pleased to help with any of my questions. I will be recommending Roman spas, to all friends and family, very satisfied from start to finish. Awesome customer service, thanks again guys 👌

Amazing product excellent service from point of enquiry to installation. After care also fantastic. Highly recommended

Despite a few issues getting the hot tub into place- (not Roman spas fault) Damien and Dan were very patient and completed a professional service. Thank you!

Great Service and Nalam very knowledgeable and helpful, install guys well worth their money!! You will not be disappointed

Excellent company! Right from the offset Roman Spas Ltd have been fantastic. We couldn't have recieved better service. From initial contact Nalam was informative, helpful and transparent. There was no hidden sales pitch and no hard sell, just honest simple advice. Nalam made us feel comfortable and was a real friendly person to deal with. The purchase was straight forward as was arranging delivery. Then Damian and Dan brought the hot tub, and yet again, impeccable service. They fully installed our hot tub, explained every aspect of usage clearly and ensured we were happy. They were friendly, down to earth and professional. They clearly knew about the product. I would have no doubts in recommending Roman Spas Ltd for your purchase..... Thank you team! Can't wait to get in 😁

Roman Spas
Brilliant service from start to finish & after care
Nalam and the team could not do enough to make the whole experience run smoothly and professionally👍🏻
Our hot tub is top quality and at a very good price👍🏻
We would highly recommend Roman spas to anyone thinking about getting one👍🏻

Absolutely awesome service, Nalam was really helpful in advising me on my choice of hot tub and updating me with delivery details and requirements. Would definitely recommend. The hot tub all round is a great product too

Roman Spas were excellent from the first time I contacted them. The help and good advice from Nalam was first class and she was always available for any queries. This service continued even after installation. The lads that delivered and positioned our tub went above and beyond and talked us through looking after everything.
If you are looking for a hot tub, look no further than Roman Spas.

So pleased with our hot tub, Nalam couldn’t do enough. And the guys that delivered it were unreal. Thank you

The customer service was the best I have ever experienced, both before, during and after delivery. As someone with little knowledge of hot tubs I needed someone who could help me make the right decision, which Roman Spas did. I would happily recommend them and their products to anyone.

I had an excellent service throughout they went above and beyond to make sure I was happy with my purchase. Even taken my fence panels out,nothing was too much trouble I would really recommend this company lovely. Thank you Roma spa.

Great service from the first time I walked in to the showroom till when the delivery guys left.

Explained every single detail with exceptional knowledge and didn't hasitate to answer any questions straight away.

Would definitly recommend Roman Spas to anyone.

Great service proffessionsl installation
and exellent after sales service from Nalam