Roman Spas - Luxury Hot Tubs & Swim Spas Reviews 226

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fantastic customer service from start to finish. Nalam in the sales office was super helpful, I had a lot of questions and she was great getting back to me so quickly all the time. The gents who del... See more

Rated 5 out of 5 stars

Highly recommend this company, good choice of tubs & lots of information & advice given before purchasing. Nalam has been extremely polite & helpful all the way through. Had hot tub delivered & in... See more

Rated 5 out of 5 stars

Damien and Dan arrived first thing this morning to install are new hot tub . Totally totally professional friendly and so efficient . Went like clockwork all done and dusted by early afternoon . Expla... See more

Rated 5 out of 5 stars

From start to finish the service we have received has been excellent. We visited the showroom and Nalam was extremely helpful. Gave us all the information we needed to pick the right hot tub for... See more

Company details

  1. Hot Tub Store

Written by the company

Roman Spas is an Independent Retailer of Hot Tub and Swim Spas located on the outskirts of the Peak District in Derbyshire. Whether you're looking at purchasing one of our stock Hot Tubs or a Custom Designed Spa, then rest assured you have come to the right place. We provide quality, relaxation Hot Tubs & Swim Spas at affordable prices. Our promise is to always treat our customers fairly and deliver the best service possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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Rated 5 out of 5 stars

Buy with confidence from Roman Spas

Buy with confidence from Roman Spas. I’ve had my Apollo now for 2 weeks and absolutely love it. From the initial contact to installation, everything has been fantastic. Communications are clear, prompt and helpful. Super nice delivery guys sporting more muscles than Popeye!
The Apollo is doing my arthritis and lymphoedema the world of good. Never imagined that I’d gain so much benefit from it. Sleeping so much better too.

July 27, 2021
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service. No messing about. Did exactly what they said they would. Fitters were really helpful. Allowed cash on delivery. Arrived on time and have checked all is good more than once since installing.
👍👍👍👍👍

July 22, 2021
Unprompted review
Rated 5 out of 5 stars

If I could give a 6th star, I would !

Hands down one of the best companies I have ever dealt with. From initial enquiry, to sales and advice (shout out to Nalam who is fantastic including dealing with WhatsApp questions out of hours!) through to the delivery & installation (Alex & team!) - everything was perfect and smooth and I cannot recommend this company enough.

July 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Brilliant service from start to finish. Nalam was very helpful at the ordering stage, and the delivery guys really efficient and informative. Tub itself is fantastic.

July 21, 2021
Unprompted review
Rated 5 out of 5 stars

We took delivery of our neptune pearl…

We took delivery of our neptune pearl shadow hot tub last tues 13/07/21 great service from start to finish. The guys dealt with a rather difficult delivery but overcome their challenges and got us up and running. Thanks guys would definitely recommend Roman Spas.

July 19, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Product & service

I purchased a Neptune hot tub back in June, & I could not be happier with it. The whole process from order through to delivery & installation was great, & all the team were very helpful. A special mention to Nalam, whose customer service was amazing.

July 18, 2021
Unprompted review
Rated 5 out of 5 stars

Extremely happy with our purchase.

We took delivery of our new hot tub last week and we are in LOVE! The service and knowledge provided, we could of not asked for more, and they did not leave until we were satisfied with what we needed to do. With the depressing year just gone, we have finally brought our prolonged holidays home!

July 15, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

What a fantastic service from start to finish. Everyone could not be more helpful during the whole process of buying a Hot Tub. All my questions where fully answered by Nalam, she was brilliant and the delivery guys couldn't have been any nicer. Nothing was too much trouble for them. I highly recommend Roman Spas.

July 14, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. From the very first contact, to placing the order and through to aftersales Nalam has been exceptionally helpful. Delivery was quicker than originally advised (a very rare thing these days!). We are extremely happy with our new hot tub and the whole family getting lots of use. The installation team were great guys, really cracked on and offered up some helpful information to get us started.

July 12, 2021
Unprompted review
Rated 5 out of 5 stars

I can not recommend Roman spas highly…

FABULOUS!!! I can not recommend Roman Spas highly enough! They have been fantastic from my first phone call to delivery and any further questions following this. Nalam and the delivery team are brilliant. I’ve already advised friends and family who want a hot tub to ring them

July 11, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend
Absolute 5 star service from ordering to delivery Nalam kept us updated every step of the way. Great delivery team everything explained & demonstrated.
Amazing company
Would defiantly recommend.

July 10, 2021
Unprompted review
Rated 5 out of 5 stars

Highly Recommended - Great Service

Roman Spas have been excellent from start to finish very professional service, delivered early and installed without a problem. Would recommend to anyone to contact them if you have questions about access etc.

July 10, 2021
Unprompted review
Rated 5 out of 5 stars

Roman Spas have just delivered and…

Roman Spas have just delivered and installed our new Hot Tub which is fantastic the whole team have been brilliant Nalam goes that extra mile and nothing is ever a problem Whole experience was great would definitely recommend Roman Spas to anyone Thanks again guys Simon & Emma

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Service from…

Excellent Quality and Service from start to finish. We were unsure as to which Hot Tub would suit us and Nalam took time to show us through the different options. Upon delivery the guys were fantastic and showed us everything we needed to know. Nothing was too much trouble and we were not rushed to make decisions at any point in the process. Well done Nalam and the team at Roman Spas. Sean & Lynne, Warrington

July 8, 2021
Unprompted review
Rated 5 out of 5 stars

We were welcomed in the showroom by…

We were welcomed in the showroom by Nalam on Thursday who spent a lot of time going through our options making sure our pick was tight for us with no pushy sales tactics. The following Monday evening we were sat in our hot tub in our garden. Couldn’t wish for a better service. Definitely recommend

July 6, 2021
Unprompted review

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