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Roman Rod Ltd Reviews 250

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, politeness, and extensive knowledge. Many people appreciate the quick response times and the efficient way issues are resolved, often noting that the team goes the extra mile. Reviewers frequently mention the outstanding customer service, emphasizing clear communication and a willingness to help. The ease of contact and the promptness with which the company addresses concerns are also highly valued by consumers.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and prompt replies... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the excellent... See more

Customer communications

Clients share positive opinions on contact. Many customers praise the quick response and willingness to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sent a message to Roman Rod on a Sunday afternoon, not expecting to get a response until the next day. Sam responded promptly with a quote and agreed to come out the next morning. He kept me updated... See more

Company replied

Rated 5 out of 5 stars

Sam was so helpful, advising us not to connect a new soil pipe into the main sewage system which would then require notifying Wessex Water and lots of delays. We simply located an underground soil pip... See more

Company replied

Rated 5 out of 5 stars

Sam sorted out my blocked drain quickly despite the complexity. Would definitely recommend this firm as not only did he solve ann unpleasant problem but he kept me informed of the time of his visit.... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Really quick response, turned up within half an hour to help solve my drain problem! Sam was superbly professional, polite and knowledgeable. Despite it being a tricky job, he stuck... See more

Company replied


Company details

  1. Drainage Service

Written by the company

Rapid, Reliable, and Trusted Drainage Experts At Roman Rod, we pride ourselves on delivering fast, efficient, and professional drainage services you can rely on. As a local, family-run business with over 40 years of experience, our reputation is built on trust, quality workmanship, and genuine care for our customers. Our exceptional reviews speak for themselves—clients consistently praise our prompt response, professionalism, and ability to get the job done right the first time. Why Choose Roman Rod? • Experience You Can Trust: Serving Bath, Wiltshire, and South Gloucestershire for over four decades, we’ve seen it all. From blocked sinks and toilets to complex drain repairs, there’s no job too big or small. • Outstanding Reviews: Our customers are our biggest advocates. They appreciate our honest approach, quick solutions, and the respect we show their homes and properties. Our Trustpilot reviews showcase real stories of satisfied clients who’ve experienced our reliable service firsthand. • Trading Standards Approved: As proud members of Bath Trading Standards’ ‘Buy with Confidence’ scheme, you can rest assured you’re dealing with a reputable and fully vetted company. • Full-Service Drainage Solutions: We cover everything from emergency unblocking and CCTV surveys to root cutting, de-scaling, and non-invasive patch lining repairs. Family-Run Values, Professional Results When you choose Roman Rod, you’re not just getting a drainage service—you’re supporting a local family business that genuinely cares about the community. We know the area, understand local needs, and always go the extra mile to ensure our customers are happy. If you need a rapid, reliable, and trustworthy drainage expert, look no further. Roman Rod is here to help—wherever and whenever you need us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clear Drains

Everything was explained as the job progressed - thank you.

April 17, 2026
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Reply from Roman Rod Ltd

You’re most welcome Patrick! Happy to have helped!

Rated 5 out of 5 stars

Quick, professional and friendly service

Quick to come over after calling them. Professional and friendly service to clear out my drainage problem. Would definitely recommend!

April 23, 2026
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Reply from Roman Rod Ltd

Thanks for the kind words and reviewing! Anything you need in the future please let us know!

Rated 5 out of 5 stars

Excellent Service

Excellent service. Really quick response, turned up within half an hour to help solve my drain problem! Sam was superbly professional, polite and knowledgeable. Despite it being a tricky job, he stuck with it and helped me out of a very awkward situation! Will definitely use again, if I’m in trouble! Thanks.

April 10, 2026
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Reply from Roman Rod Ltd

Thanks so much for taking the time to write such a great review for my work! More than happy to have helped and glad we got you sorted on this one! If you ever need me in the future please get in touch!

Rated 5 out of 5 stars

Really honest and quick service

Really honest and quick service. Just needed a cautionary jetting of the foul pipes ready for move in and a camera survey was offered originally but not needed on the day saving some money. Thank you for a reassuring check and quick response.

March 25, 2026
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Reply from Roman Rod Ltd

Thanks for this detailed review Lucy. We are always up front and honest with our work and it’s nice when we receive reviews like this where it points out unnecessary upsells in service! If you ever need us in the future then please let me know. Best of luck in your new home!

Rated 5 out of 5 stars

Great job all around

Clear warm communication , very quick response (after we had messed him around because the drains were harder to access than I thought) and an effective solution .
A huge relief to have the blocked drains solved!
Thank you so much
John and Clare

March 16, 2026
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Reply from Roman Rod Ltd

Thanks so much for writing such a positive review for my business. Really happy we were able to help you out on this one and if you get any future issues please do let me know!

Rated 5 out of 5 stars

Called me back very quickly

Called me back very quickly, turned up on time and fixed my problem! Ecellent.

March 16, 2026
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Reply from Roman Rod Ltd

Thanks for the review Paul, happy to have been able to help!

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. So efficient and helpful. Sam handled my hysterical sobbing at having sewerage coming up through the kitchen floor brilliantly. Would 100% recommend

March 10, 2026
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Reply from Roman Rod Ltd

Thanks so much for the review! So pleased we helped you out on this one. Completely understandable blocked drains can be overwhelming, but you managed it great and we got it sorted! All the best and call us if you need us again in the future!

Rated 5 out of 5 stars

So professional

So professional, do what they say they're going to do smoothly and efficiently, based on a wealth of experience. Very impressive, highly recommended.

March 4, 2026
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Reply from Roman Rod Ltd

What a great review and very kind words Paul. More than happy to have helped and to continue to do so when needed. All the best!

Rated 5 out of 5 stars

Responsive & Thorough

Responsive & Thorough

I needed an urgent CCTV drain survey, which Roman Rod were able to undertake and send me their detailed report within days. Excellent

March 4, 2026
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Reply from Roman Rod Ltd

Thank you for the review Allan. We pride ourselves on our detailed surveys and turn around time so your not kept waiting weeks for your survey!

Rated 5 out of 5 stars

Sam was efficient

Sam was efficient , practical, helpful, and did the work of unblocking the drain with minimum fuss.

February 26, 2026
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Reply from Roman Rod Ltd

Thanks for the review Philip!

Rated 5 out of 5 stars

Would definitely recommend

Responded quickly and was very efficient doing the job and in responding to other questions I had. Roman Rod went the extra mile. Grateful to have local tradespeople like RR.

February 24, 2026
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Reply from Roman Rod Ltd

Thanks for taking the time to review. Really happy to help on this one and glad we got it sorted for you!

Rated 5 out of 5 stars

Prompt and professional

Sam gave a great, professional service. Responded very quickly to my needs.

February 19, 2026
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Reply from Roman Rod Ltd

Thanks for taking the time to review Derek! Your review is much appreciated.

Rated 5 out of 5 stars

Great Service

Sam and his team where brilliant from start to finish. They carried out a drainage survey at our client’s property and Sam was professional, knowledgeable, and very approachable throughout.

He clearly explained what he was doing at each stage and made sure everything was understood, which was greatly appreciated. His communication was excellent, and the whole process felt straightforward and well managed.

I wouldn’t hesitate to recommend his services and would definitely use him again in the future.

February 16, 2026
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Reply from Roman Rod Ltd

Thank you so much for such a glowing review of our business. We work so hard to make each step as easy as possible for our customers so they understand exactly what they are receiving and so it meets the standards. Reviews like this make our day!

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