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Roman Rod Ltd Reviews 250

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, politeness, and extensive knowledge. Many people appreciate the quick response times and the efficient way issues are resolved, often noting that the team goes the extra mile. Reviewers frequently mention the outstanding customer service, emphasizing clear communication and a willingness to help. The ease of contact and the promptness with which the company addresses concerns are also highly valued by consumers.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and prompt replies... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the excellent... See more

Customer communications

Clients share positive opinions on contact. Many customers praise the quick response and willingness to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sent a message to Roman Rod on a Sunday afternoon, not expecting to get a response until the next day. Sam responded promptly with a quote and agreed to come out the next morning. He kept me updated... See more

Company replied

Rated 5 out of 5 stars

Sam was so helpful, advising us not to connect a new soil pipe into the main sewage system which would then require notifying Wessex Water and lots of delays. We simply located an underground soil pip... See more

Company replied

Rated 5 out of 5 stars

Sam sorted out my blocked drain quickly despite the complexity. Would definitely recommend this firm as not only did he solve ann unpleasant problem but he kept me informed of the time of his visit.... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Really quick response, turned up within half an hour to help solve my drain problem! Sam was superbly professional, polite and knowledgeable. Despite it being a tricky job, he stuck... See more

Company replied


Company details

  1. Drainage Service

Written by the company

Rapid, Reliable, and Trusted Drainage Experts At Roman Rod, we pride ourselves on delivering fast, efficient, and professional drainage services you can rely on. As a local, family-run business with over 40 years of experience, our reputation is built on trust, quality workmanship, and genuine care for our customers. Our exceptional reviews speak for themselves—clients consistently praise our prompt response, professionalism, and ability to get the job done right the first time. Why Choose Roman Rod? • Experience You Can Trust: Serving Bath, Wiltshire, and South Gloucestershire for over four decades, we’ve seen it all. From blocked sinks and toilets to complex drain repairs, there’s no job too big or small. • Outstanding Reviews: Our customers are our biggest advocates. They appreciate our honest approach, quick solutions, and the respect we show their homes and properties. Our Trustpilot reviews showcase real stories of satisfied clients who’ve experienced our reliable service firsthand. • Trading Standards Approved: As proud members of Bath Trading Standards’ ‘Buy with Confidence’ scheme, you can rest assured you’re dealing with a reputable and fully vetted company. • Full-Service Drainage Solutions: We cover everything from emergency unblocking and CCTV surveys to root cutting, de-scaling, and non-invasive patch lining repairs. Family-Run Values, Professional Results When you choose Roman Rod, you’re not just getting a drainage service—you’re supporting a local family business that genuinely cares about the community. We know the area, understand local needs, and always go the extra mile to ensure our customers are happy. If you need a rapid, reliable, and trustworthy drainage expert, look no further. Roman Rod is here to help—wherever and whenever you need us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and reliable

I have known this company for years and they have always be true to their word
Turned up on time and resolve the problem with a smile no matter what the issue

September 18, 2025
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Reply from Roman Rod Ltd

Thanks Brian, Great working with you over the years and looking forward to continuing to do so when needed!

Rated 5 out of 5 stars

Excellent advice

Sam was so helpful, advising us not to connect a new soil pipe into the main sewage system which would then require notifying Wessex Water and lots of delays. We simply located an underground soil pipe on our private land using, his expertise, and connected up to that line instead. This negated long delays, big excavation and possibly higher costs too. Highly recommended!

August 5, 2025
Unprompted review
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Reply from Roman Rod Ltd

Thanks for the review Sam. Really happy to have helped in any way on this one and saved you some time and effort with delays. You’ve got my number, call any time!

Rated 5 out of 5 stars

Quick call-out with speedy resolution

Quick call-out with speedy resolution, Sam was polite, considerate and efficient

August 27, 2025
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Reply from Roman Rod Ltd

Thank you for the kind review Tim, really makes a difference to my day reading positive reviews like yours. Happy to have helped.

Rated 5 out of 5 stars

No nonsense!

Fast, friendly and professional service. They provided useful information and went beyond what was expected.

September 5, 2025
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Reply from Roman Rod Ltd

Thanks for the review James! We always aim to be as helpful as possible and go above and beyond for our customers!

Rated 5 out of 5 stars

Sam and the team are first class

Sam and the team are first class, no hesitation in recommending their services.

September 5, 2025
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Reply from Roman Rod Ltd

Thank you Justin, this is a great review and much appreciated by myself and the team!

Rated 5 out of 5 stars

Responsive and effective

Sam at Roman Rod responded quickly to my message about our blocked drain, and as he had a cancellation arise later that day he was able to come over then. He located the blockage and cleared it really efficiently, and reported to me what had happened as I wasn't there at the time. All good

September 2, 2025
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Reply from Roman Rod Ltd

Thanks for taking the time to leave a detailed review Adam. More than happy we were able to help!

Rated 5 out of 5 stars

Very efficient

Very efficient. Cleared my drainage problem the morning I called them. Gave clear advice on the drainage system with a plan for the future.

September 4, 2025
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Reply from Roman Rod Ltd

Thanks for your review Alan! Quick and efficient service is what we strive for!

Rated 5 out of 5 stars

Sam responded to my call very quickly…

Sam responded to my call very quickly and dealt with the problem efficiently, at the time he said he would. He communicated well.

September 1, 2025
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Reply from Roman Rod Ltd

Thanks for taking the time to review our service Anne, really happy to have got this sorted for you and checked your neighbours drain while we were there. Any issues in the future please let me know, more than happy to help!
Sam

Rated 5 out of 5 stars

Excellent

Excellent

Sam was brilliant, came and sorted out a blocked drain and also managed to retrieve a rod head I had got stuck a few metres down the drain. Very professional, competent and friendly service. Would 100% recommend.

September 1, 2025
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Reply from Roman Rod Ltd

Really great meeting you Paul, thanks for taking the time to review. I’m really happy we managed to get that rod head back out for you as well, always handy having a camera on board to help when needed!
Anything in the future you need us for, give me a call!
Thanks again
Sam

Rated 5 out of 5 stars

We had a bit of an emergency with a…

We had a bit of an emergency with a cracked cast iron exterior downpipe and a blockage, causing water damage in the flat. Sam correctly identified the problem and went out of his way to fix it quickly and competently. Excellent service, many thanks.

August 5, 2025
Unprompted review
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Reply from Roman Rod Ltd

Thanks Peter, really kind of you to leave us a review and help our business stand out against the others. Happy to help again in the future if needed!

Sam

Rated 5 out of 5 stars

Excellent professional service

I called Sam yesterday as my tenant’s had reported a blocked external drain. He visited the property today messaging me in advance to say he was en route. ( Always handy) Sam called me directly he’d resolved the issue.
Very polite and professional.

September 2, 2025
Unprompted review
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Reply from Roman Rod Ltd

Thank you Corinna for using us and for taking the time to leave such a positive review, it means a lot to a business like ours. Any issues in the future please get in touch!

Sam

Rated 5 out of 5 stars

Roman Rod were amazing

Roman Rod were amazing - quick to respond and happy to help. They gave really good advice and nothing was too much trouble. Would recommend to anyone!

August 29, 2025
Unprompted review
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Reply from Roman Rod Ltd

Thanks Harriet, very kind fo you to take the time to review our service! Always here if you need us!

Sam

Rated 5 out of 5 stars

I would highly recommend Roman Rod

I would highly recommend Roman Rod, quick response and did a really brilliant job lowering the manholes which were too high. Really friendly and professional. Left everything really tidy, I am so pleased with the results.

September 1, 2025
Unprompted review
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Reply from Roman Rod Ltd

Thanks for the review Mandy! We were just as thrilled as you were to get those manhole covers down to size and make them fit in with the garden a bit better! Any help in the future please do not hesitate to call!

Thanks
Sam

Rated 5 out of 5 stars

Outside blocked solid drain

Sam and his team tackled a solidly blocked outside drain, that had caused flooding and managed to unblock it. They were fast, professional, and left the area clean. Definitely recommend their excellent service!

August 28, 2025
Unprompted review
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Reply from Roman Rod Ltd

Thank you for the review Patrick! Really happy we could help on a tricky situation you found yourself in and work with the council on getting a permanent fix for the issue. Please call again in the future if ever you need us!

Sam

Rated 5 out of 5 stars

Rapid response

Rapid response, very professional and personable service.

August 21, 2025
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Reply from Roman Rod Ltd

Thanks for taking the time to review Mike!

Rated 5 out of 5 stars

Fast and efficient service phoned in…

Fast and efficient service phoned in the morning and they were site by lunchtime.
Clear our blocked drain with no fuss and the cost was very reasonable.
Excellent team and great service, highly recommended.

August 11, 2025
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Reply from Roman Rod Ltd

Thanks for the review and kind words Scott, always happy to help you out when needed! Anything you need in the future let me know!

Rated 1 out of 5 stars
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Reply from Roman Rod Ltd

Hi Pam,

After some investigating, hands up – this one’s on us. When the invoice was first sent, a small typo (one stray full stop) meant it landed in the wrong inbox. Months later it was corrected and paid by the right person, but understandably you were left with the original.

The good news is we weren’t left for long with a late payment – the bad news is we now have a 1-star review to show for it!

I’m genuinely sorry for the mix-up and have made sure it won’t happen again. We pride ourselves on being accurate and professional, so this was a rare slip.

Hopefully you will forgive me!

Sam

Rated 5 out of 5 stars

Excellent service as usual first class…

Excellent service as usual first class company with a great team

August 12, 2025
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Reply from Roman Rod Ltd

Thanks Simon, always on call to help you out when needed. Good to see you again and thanks for reviewing!
All the best,
Sam

Rated 5 out of 5 stars

quick and efficient service

Sam at Roman Rod responded very quickly to my request for help clearing a blocked down pipe. All sorted in minutes with a high pressure jet, and at a fair price. Happy to recommend.

August 11, 2025
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Reply from Roman Rod Ltd

Thanks for reviewing Peter! Having the right kit makes light work of a lot of blockages these days and happy to have been able to help you out!
Sam

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