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Roman Rod Ltd Reviews 250

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, politeness, and extensive knowledge. Many people appreciate the quick response times and the efficient way issues are resolved, often noting that the team goes the extra mile. Reviewers frequently mention the outstanding customer service, emphasizing clear communication and a willingness to help. The ease of contact and the promptness with which the company addresses concerns are also highly valued by consumers.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and prompt replies... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the excellent... See more

Customer communications

Clients share positive opinions on contact. Many customers praise the quick response and willingness to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sent a message to Roman Rod on a Sunday afternoon, not expecting to get a response until the next day. Sam responded promptly with a quote and agreed to come out the next morning. He kept me updated... See more

Company replied

Rated 5 out of 5 stars

Sam was so helpful, advising us not to connect a new soil pipe into the main sewage system which would then require notifying Wessex Water and lots of delays. We simply located an underground soil pip... See more

Company replied

Rated 5 out of 5 stars

Sam sorted out my blocked drain quickly despite the complexity. Would definitely recommend this firm as not only did he solve ann unpleasant problem but he kept me informed of the time of his visit.... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Really quick response, turned up within half an hour to help solve my drain problem! Sam was superbly professional, polite and knowledgeable. Despite it being a tricky job, he stuck... See more

Company replied


Company details

  1. Drainage Service

Written by the company

Rapid, Reliable, and Trusted Drainage Experts At Roman Rod, we pride ourselves on delivering fast, efficient, and professional drainage services you can rely on. As a local, family-run business with over 40 years of experience, our reputation is built on trust, quality workmanship, and genuine care for our customers. Our exceptional reviews speak for themselves—clients consistently praise our prompt response, professionalism, and ability to get the job done right the first time. Why Choose Roman Rod? • Experience You Can Trust: Serving Bath, Wiltshire, and South Gloucestershire for over four decades, we’ve seen it all. From blocked sinks and toilets to complex drain repairs, there’s no job too big or small. • Outstanding Reviews: Our customers are our biggest advocates. They appreciate our honest approach, quick solutions, and the respect we show their homes and properties. Our Trustpilot reviews showcase real stories of satisfied clients who’ve experienced our reliable service firsthand. • Trading Standards Approved: As proud members of Bath Trading Standards’ ‘Buy with Confidence’ scheme, you can rest assured you’re dealing with a reputable and fully vetted company. • Full-Service Drainage Solutions: We cover everything from emergency unblocking and CCTV surveys to root cutting, de-scaling, and non-invasive patch lining repairs. Family-Run Values, Professional Results When you choose Roman Rod, you’re not just getting a drainage service—you’re supporting a local family business that genuinely cares about the community. We know the area, understand local needs, and always go the extra mile to ensure our customers are happy. If you need a rapid, reliable, and trustworthy drainage expert, look no further. Roman Rod is here to help—wherever and whenever you need us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

CCTV Drain Survey

Great experience and prompt response to our inquiries, great coverage for CCTV drain survey and detailed analysis thank you!

January 26, 2026
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks Xii, always happy to help and help find and fix the issue!

Rated 5 out of 5 stars

Great service Roman Rod

Great service from Sam at Roman Rod, our drain was unblocked, cleaned and checked in no time. Would highly recommend for being efficient, courteous and professional. Thank you.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

No hesitation in recommending Roman Rod

No hesitation in recommending Roman Rod. We have used their services for a number of years at our commercial premises - very prompt response times, effective problem-solvers, happy to discuss complex issues and offer good, clear advice. Always cheerful, too, which is a bonus!

January 12, 2026
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Reply from Roman Rod Ltd

Thank you so much for the kind words and for your continued support over the years — it really does mean a lot to us.

We’re glad to hear you’ve found our response times, advice, and problem-solving helpful, and it’s great to know the team’s approach makes a difference too. We genuinely enjoy working through the more complex issues and making sure everything’s explained clearly.

Thanks again for trusting Roman Rod, and we look forward to continuing to support you.

Rated 5 out of 5 stars

Great experience with Roman Rod

Great experience with Roman Rod. Sam was very friendly and professional. He quoted for the job, came round really quickly and then sorted the issue really quickly. Excellent service!

January 14, 2026
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Reply from Roman Rod Ltd

Thank you very much for the great review — I really appreciate it.

I’m glad I could get round quickly and get the issue sorted without any hassle. Thanks for choosing Roman Rod, and if you ever need a hand again in the future, don’t hesitate to get in touch.

All the best,
Sam

Rated 5 out of 5 stars

Very Good Service

I contacted Sam on New Year’s Day regarding an outside blocked drain. I wasn’t expecting a reply but he replied within the hour. Sam came the next day and sorted the problem out. I would definitely recommend.

January 2, 2026
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Reply from Roman Rod Ltd

Thanks for the review Julie. Glad we got this one sorted for you and in quick time as well. Always here if you need us in the future!

Rated 5 out of 5 stars

Great service

Great service. Friendly, reliable, speedy, knowledgeable and when the issue was diagnosed. The options were explained well including DIY options. Honest, helpful and for us - good outcome. Thanks!!

January 1, 2026
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Reply from Roman Rod Ltd

Thanks Simon, good to meet you during the festive period and really happy to get a positive outcome for you on this one! All the best,
Sam

Rated 5 out of 5 stars

Quick and efficient service

Sam came quickly, was honest about the prospects but then managed to clear the blockage.

December 23, 2025
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Reply from Roman Rod Ltd

Thanks for the review John. Glad we managed to sort this out for you!

Rated 5 out of 5 stars

Absolutely first class service from Sam

Absolutely first class service from Sam today. The customer service, communication and willingness to help was fantastic. Very knowledgeable and willing to offer the best advice for the problem I had. Sam was a pleasure to deal with - great to see someone so proud of the business he has. Keep it up and thank you. 👍

December 22, 2025
Unprompted review
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Reply from Roman Rod Ltd

Thanks for such a glowing review Robin. Reviews like this help us so much as a business reach more customers just like you. Any issues in the future please do not hesitate to get in touch, it’ll be our pleasure to get them sorted for you. All the best,
Sam

Rated 5 out of 5 stars

Prompt service

Prompt service. Very polite. Very professional job.

December 9, 2025
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Reply from Roman Rod Ltd

Thank you Simon for taking the time to review!

Rated 5 out of 5 stars

A cut above the rest

Excellent communication, honest and friendly. I was delighted by the service and would recommend wholeheartedly.

December 16, 2025
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Reply from Roman Rod Ltd

Thanks so much for taking the time to review us. Really happy to have been of help!

Rated 5 out of 5 stars

We've used roman rod before

We've used roman rod before. Service this time as always was outstanding

December 16, 2025
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Reply from Roman Rod Ltd

Thanks so much for taking the time to review our service. And thanks for using us again this time. Here if ever needed.

Rated 5 out of 5 stars

Many thanks to Sam for a punctual…

Many thanks to Sam for a punctual arrival, a job well-done in clearing our stubborn drain and a friendly approach to his customers!
TYVM!

December 10, 2025
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Reply from Roman Rod Ltd

Thanks for the review Mr Garner, always here to help if ever you need us in the future with our friendly approach!

Rated 5 out of 5 stars

Great job affordable price

Great job affordable price

December 5, 2025
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Reply from Roman Rod Ltd

Thanks so much for you review! It is much appreciated by us all here at Roman Rod!

Rated 5 out of 5 stars

Excellent service from a professional…

Excellent service from a professional company. The service was friendly, staff were knowledgable and very tidy. I would highly recommend this company and we will be using them in the future

December 11, 2025
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Reply from Roman Rod Ltd

Thanks Mr Louden, been great looking after the drains on your property and keep them running in good shape. Very kind review and I look forward to seeing you again in the new year!

Rated 5 out of 5 stars

These guys are amazing!

These guys are amazing!
I called Sam late at night and he was out to sort our problem at 7am the next morning..
What a team!

December 10, 2025
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks Mark, appreciate the review and always on hand to help you out. Merry Christmas!

Rated 5 out of 5 stars

Sam is great he fitted us in quickly…

Sam is great he fitted us in quickly and sorted the issue, trustworthy, efficient and friendly! Worldly highly recommend using him.

December 11, 2025
Unprompted review
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Reply from Roman Rod Ltd

Thanks Nick, always happy to help you out when needed. Have a great Christmas and thanks for reviewing.

Rated 5 out of 5 stars

Exceptional service!

Drain was blocking, gave Roman Rod a call, he turned up next day at the house when I was away, rang me and said he would do the job immediately. I directed him to the drain over the phone and he just got on with it, and then left. Incredible service, great value, will definitely use him again.

December 9, 2025
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks for taking the time to leave us a review Martin. Glad we got your drain sorted and it could all be done while you were away. Any problems in the future just give me a call. Have a great Christmas.

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