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Roman Rod Ltd Reviews 250

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, politeness, and extensive knowledge. Many people appreciate the quick response times and the efficient way issues are resolved, often noting that the team goes the extra mile. Reviewers frequently mention the outstanding customer service, emphasizing clear communication and a willingness to help. The ease of contact and the promptness with which the company addresses concerns are also highly valued by consumers.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and prompt replies... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the excellent... See more

Customer communications

Clients share positive opinions on contact. Many customers praise the quick response and willingness to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sent a message to Roman Rod on a Sunday afternoon, not expecting to get a response until the next day. Sam responded promptly with a quote and agreed to come out the next morning. He kept me updated... See more

Company replied

Rated 5 out of 5 stars

Sam was so helpful, advising us not to connect a new soil pipe into the main sewage system which would then require notifying Wessex Water and lots of delays. We simply located an underground soil pip... See more

Company replied

Rated 5 out of 5 stars

Sam sorted out my blocked drain quickly despite the complexity. Would definitely recommend this firm as not only did he solve ann unpleasant problem but he kept me informed of the time of his visit.... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Really quick response, turned up within half an hour to help solve my drain problem! Sam was superbly professional, polite and knowledgeable. Despite it being a tricky job, he stuck... See more

Company replied


Company details

  1. Drainage Service

Written by the company

Rapid, Reliable, and Trusted Drainage Experts At Roman Rod, we pride ourselves on delivering fast, efficient, and professional drainage services you can rely on. As a local, family-run business with over 40 years of experience, our reputation is built on trust, quality workmanship, and genuine care for our customers. Our exceptional reviews speak for themselves—clients consistently praise our prompt response, professionalism, and ability to get the job done right the first time. Why Choose Roman Rod? • Experience You Can Trust: Serving Bath, Wiltshire, and South Gloucestershire for over four decades, we’ve seen it all. From blocked sinks and toilets to complex drain repairs, there’s no job too big or small. • Outstanding Reviews: Our customers are our biggest advocates. They appreciate our honest approach, quick solutions, and the respect we show their homes and properties. Our Trustpilot reviews showcase real stories of satisfied clients who’ve experienced our reliable service firsthand. • Trading Standards Approved: As proud members of Bath Trading Standards’ ‘Buy with Confidence’ scheme, you can rest assured you’re dealing with a reputable and fully vetted company. • Full-Service Drainage Solutions: We cover everything from emergency unblocking and CCTV surveys to root cutting, de-scaling, and non-invasive patch lining repairs. Family-Run Values, Professional Results When you choose Roman Rod, you’re not just getting a drainage service—you’re supporting a local family business that genuinely cares about the community. We know the area, understand local needs, and always go the extra mile to ensure our customers are happy. If you need a rapid, reliable, and trustworthy drainage expert, look no further. Roman Rod is here to help—wherever and whenever you need us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sam Burns came to my rescue

Sam Burns came to my rescue
Excellent efficient & polite service
Tidy finish & very helpful
Top Bloke 😊

March 20, 2025
Unprompted review
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Reply from Roman Rod Ltd

Thanks Lauren, glad we managed to help you out! Call us anytime!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, had a problem with blocked drain answered phone straight away and arranged to come out. Soon cleared and all sorted, super friendly and knowledgeable.

March 11, 2025
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Reply from Roman Rod Ltd

Thanks for your review Sharon! Happy to have been able to help!

Rated 5 out of 5 stars

Such great service

Highly recommend. Very quick response and really helpful communications. Booked a visit in super quick and did a great job. Thank you ✨

March 17, 2025
Unprompted review
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Reply from Roman Rod Ltd

Really appreciate the recommendation! Glad we could get to you quickly and get things sorted. Thanks for the kind words!

Sam

Rated 5 out of 5 stars

Very helpful

Very helpful, it would be 11 out of 10 if possible.

March 11, 2025
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Reply from Roman Rod Ltd

Appreciate that! We’ll happily take the 11 out of 10—means a lot. Glad we could help!

Sam

Rated 5 out of 5 stars

Responsive, friendly, helpful

Sam was responsive and turned up very quickly, he was friendly and provided really helpful advice about the issue with our drains and next steps. I highly recommend Roman Rod!

March 14, 2025
Unprompted review
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Reply from Roman Rod Ltd

Thanks for the great review! Glad we could get to you quickly and sort things out. Appreciate the recommendation!

Rated 5 out of 5 stars

Roman Rod responded immediately with…

Roman Rod responded immediately with help with the blocked drain . The young man who came was efficient and friendly and the job was completed calmly . He was so reliable in a stressful situation.
Thank you so much Roman Rod.😊

February 21, 2025
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Reply from Roman Rod Ltd

Thanks for taking the time to review! Very happy to have been able to help and get that drain jetted clear for you! If you need anything in the future I would be more than happy to help!

Thanks Again,

Sam

Rated 5 out of 5 stars

Problem sorted the day after I called!

Problem sorted the day after I called!
Sam is lovely to deal with and did a great job. I'd heard such good things about Roman Rod I didn't bother to get another quote. Happy to recommend.

March 4, 2025
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Reply from Roman Rod Ltd

Thanks so much for taking the time to review and for such a positive review of my services! Very happy to have helped you out and more then happy to do so again if ever needed!

Thanks again,

Sam

Rated 5 out of 5 stars

Fast and efficient

Excellent work from Sam identifying a problem and sorting it out quickly. Many thanks!

March 4, 2025
Unprompted review
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Reply from Roman Rod Ltd

You’re most welcome, thanks for using Roman Rod! Always happy to help!

Rated 5 out of 5 stars

Turned up within hours of placing the…

Turned up within hours of placing the call and problem fixed within the hour. Very thorough and the camera inspection was well worth the money for peace of mind. Would certainly use again though not too soon I hope.

February 18, 2025
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Reply from Roman Rod Ltd

Thank you so much for your kind words! It’s great to hear you were pleased with our service and that the camera inspection provided you with peace of mind. I aim to be thorough and efficient, so it’s great to know we hit the mark. Hopefully, you won’t need us again too soon, but if you do, we’ll be happy to help!

Thanks again for the review,

Sam

Rated 5 out of 5 stars

Job done, no nonsense.

A drain at my property was blocked. Upon contacting Sam, he returned my call promptly, was polite & professional. He turned up that day (when he said he would) and cleared the drain with no issue. Would use him again.

February 10, 2025
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Reply from Roman Rod Ltd

Thank you for taking the time to review Mr Down. Happy to of been able to help!

Sam

Rated 5 out of 5 stars

Excellent service

Efficient, came within few hours to resolve the issue. Friendly and professional. Recommend them.

February 14, 2025
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Reply from Roman Rod Ltd

Thanks for the review Sandrine! Glad we got your sink flowing again!

Rated 5 out of 5 stars

Could not be faulted!

Very helpful sorted the sewers out by clearing blockage very quickly and efficiently

February 14, 2025
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Reply from Roman Rod Ltd

Appreciate you taking the time to review my service Adele! Many thanks.

Sam

Rated 5 out of 5 stars

Great job

Sam texted to say he was on his way and arrived on time. He was very professional and courteous throughout and did a great job.

February 10, 2025
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Reply from Roman Rod Ltd

Thank you Andrew, your review is greatly appreciated!

Rated 5 out of 5 stars

Highly recommended

Extremely quick and efficient service. Price quoted prior to job. Sam is very friendly and knowledgeable and dealt with our drain problem quickly and efficiently. I would have no hesitation in recommending his services.

February 6, 2025
Unprompted review
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Reply from Roman Rod Ltd

Thanks for your review Elaine! More than happy to have been of service!

Rated 5 out of 5 stars

Great service

Very efficient service. Polite, helpful and capable. What more would one want?

February 3, 2025
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Reply from Roman Rod Ltd

Thanks for your review Sallie!

Sam

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