Banner for Roman Rod Ltd

Roman Rod Ltd Reviews 250

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, politeness, and extensive knowledge. Many people appreciate the quick response times and the efficient way issues are resolved, often noting that the team goes the extra mile. Reviewers frequently mention the outstanding customer service, emphasizing clear communication and a willingness to help. The ease of contact and the promptness with which the company addresses concerns are also highly valued by consumers.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and prompt replies... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the excellent... See more

Customer communications

Clients share positive opinions on contact. Many customers praise the quick response and willingness to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sent a message to Roman Rod on a Sunday afternoon, not expecting to get a response until the next day. Sam responded promptly with a quote and agreed to come out the next morning. He kept me updated... See more

Company replied

Rated 5 out of 5 stars

Sam was so helpful, advising us not to connect a new soil pipe into the main sewage system which would then require notifying Wessex Water and lots of delays. We simply located an underground soil pip... See more

Company replied

Rated 5 out of 5 stars

Sam sorted out my blocked drain quickly despite the complexity. Would definitely recommend this firm as not only did he solve ann unpleasant problem but he kept me informed of the time of his visit.... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Really quick response, turned up within half an hour to help solve my drain problem! Sam was superbly professional, polite and knowledgeable. Despite it being a tricky job, he stuck... See more

Company replied


Company details

  1. Drainage Service

Written by the company

Rapid, Reliable, and Trusted Drainage Experts At Roman Rod, we pride ourselves on delivering fast, efficient, and professional drainage services you can rely on. As a local, family-run business with over 40 years of experience, our reputation is built on trust, quality workmanship, and genuine care for our customers. Our exceptional reviews speak for themselves—clients consistently praise our prompt response, professionalism, and ability to get the job done right the first time. Why Choose Roman Rod? • Experience You Can Trust: Serving Bath, Wiltshire, and South Gloucestershire for over four decades, we’ve seen it all. From blocked sinks and toilets to complex drain repairs, there’s no job too big or small. • Outstanding Reviews: Our customers are our biggest advocates. They appreciate our honest approach, quick solutions, and the respect we show their homes and properties. Our Trustpilot reviews showcase real stories of satisfied clients who’ve experienced our reliable service firsthand. • Trading Standards Approved: As proud members of Bath Trading Standards’ ‘Buy with Confidence’ scheme, you can rest assured you’re dealing with a reputable and fully vetted company. • Full-Service Drainage Solutions: We cover everything from emergency unblocking and CCTV surveys to root cutting, de-scaling, and non-invasive patch lining repairs. Family-Run Values, Professional Results When you choose Roman Rod, you’re not just getting a drainage service—you’re supporting a local family business that genuinely cares about the community. We know the area, understand local needs, and always go the extra mile to ensure our customers are happy. If you need a rapid, reliable, and trustworthy drainage expert, look no further. Roman Rod is here to help—wherever and whenever you need us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent drainage service

I called Roman Rod for some drainage issues I had at my property in Bath, and I’m really glad I did. He was super helpful from start to finish, giving me clear and honest pricing upfront. He took the time to explain everything in a way that made sense, answering all my questions without any pressure. It’s rare to find someone who’s both professional and down-to-earth like Sam. I’d definitely recommend him to anyone needing drainage services.

February 7, 2025
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thank you for taking the time on leaving such a detailed review of my services Pierce. It’s great reading feedback like this! Any issues in the future please do not hesitate to call me again and I would be more than happy to help!

Sam

Rated 5 out of 5 stars

Efficient and helpful.

Sam was able to come out to unblock my drains the same morning. He quoted me a total price with VAT to complete the job with no extra fees.
He was incredibly helpful and efficient and sent me a video showing the unblocked drains as I was at work.
I would have no hesitation in recommending Roman Rod.

February 10, 2025
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thank you for the review Roz! More than happy to have helped you out on this one and should you need me in the future do not hesitate to call me again!

Sam

Rated 5 out of 5 stars

Amazing service to an emergency…

Amazing service to an emergency drainage issue. Very responsive, got the job done then and there and gave advice about follow up work.
Polite, professional, clean, and tidy.
Would recommend without hesitation.

January 10, 2025
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks very much for your kind review!

Rated 4 out of 5 stars

THE COMPANY WAS VERY GOOD AND PROMPT TO…

THE COMPANY WAS VERY GOOD AND PROMPT TO COME INTO DO THE JOB REQUIRED

January 24, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks so much for the positive review. Been great helping you out over the years and look forward to doing so in the future as well!

Sam

Rated 5 out of 5 stars

Good customer service

I called Roman Rod to clear a blockage between the bath and soil pipe. They attended the next day as agreed and cleared the blockage. Unfortunately in the process the old waste pipe that was blocked snapped off during clearance. Roman Rod looked to fix this issue straight away but a plumber was needed due to the old pipework and fitting.

The plumber was called straight away and attended the next day and replaced the broken pipe. During the whole process Roman Rod kept in touch with me to ensure the repair was completed satisfactory. There have been no issues since and the pipe remains clear. Would use Roman Rod again in the future.

January 30, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks so much for such a detailed review on the service we provided you. More than happy to have helped with getting a plumber in to fix the issue with the pipe and I am happy that he also did a very good job and has come up with a better long term fix to that broken pipe work. Hopefully you wont need us again but if you do I’m more than happy to help!

All the best and thanks again for the review!

Sam

Rated 5 out of 5 stars

Great job and amazing customer service

I have been using Roman Rod for years. Always happy to see Sam. He is so friendly and enthusiastic with a great amount of knowledge. Prices are very good in comparison to competition.
Can’t fault them they are a fantastic company.
Thanks again.

February 6, 2025
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks for taking the time leaving such a great review! Glad we were able to help you out again and look forward to working with you again in the future if needed!

Sam

Rated 5 out of 5 stars

First class

Polite, punctual, tidy and knowledgable. Huge help on maintenance jobs and when an emergency comes up!

November 21, 2024
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks for your review Guy, pleasure working with you and helping out as and when you need us!

Sam

Rated 5 out of 5 stars

Thee best

I have used Roman rod for years now, I have to say they are the best drainage clearing company. Especially if you are in desperate need they will do their Best to solve your issue. They have a lot of experience and you couldn't find nicer people

December 2, 2024
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks for taking the time to review Chris and for always using Roman Rod. Always happy to help you out as and when required!

Sam

Rated 5 out of 5 stars

A professional service

A professional service from first contact to site visit.
Our go to drain company....
Not bad price either

January 21, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks for the review David!

Sam

Rated 5 out of 5 stars

Sam was brilliant

Sam was brilliant - super efficient and attended the next day after making a call. Brilliant highly recommended.

January 30, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks Mr Saddiq! Always happy to help!

Sam

Rated 1 out of 5 stars

Customer Service?

Wow, phoned them to arrange an internal drain clearance. I queried their call out charge, got a mouthful of abuse and told to go somewhere else. Never had such abuse from a supplier. Oh dear.

February 5, 2025
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

I take customer service very seriously, which is why I have so many positive reviews from satisfied customers. In this case, I was met with immediate hostility when simply explaining my call-out charge.

I was not abusive, but I do reserve the right to refuse work for those who are. I’m always happy to help customers who treat me with the same professionalism and respect that I offer in return.

Kind Regards,

Sam


Rated 5 out of 5 stars

Deeply professional and efficient service

Sam made several visits to my flat due to an issue that was in large part related to the setup of the flat's plumbing. He consistently went above and beyond, not only getting the drains running again effectively, but also providing great advice on the root causes of the blockage and keeping both myself and my landlord updated on the diagnosis throughout.

January 23, 2025
Unprompted review
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks so much for taking the time to write a detailed review Barnaby. Glad we got to the bottom of it and you’ve now got free flowing drains once again!

Sam

Rated 5 out of 5 stars

Clean & quick

Clean, quick and knowledgeable of all types of drainage systems

January 14, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks so much for your review Chris, Pleasure working for you and always here as and when we are needed.

Sam

Rated 5 out of 5 stars

Courteous & totally professional service

Courteous, highly professional service - resolved my issue to my full satisfaction.

January 16, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks so much for the review! Very kind of you. Give me a call if you ever need assistance in the future!

Rated 5 out of 5 stars

very helpful as always

very helpful as always, quck response on the phone and coming out promptly. - thanks Sam

January 10, 2025
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks as always Angus, always happy to help!

Rated 5 out of 5 stars

Outstanding service from start to finish

Sam was very prompt in contacting me after my first message about my mums suspected blockage at her property. Sam’s communication through the visit was first class and problem was quickly solved. My mum is elderly and I was put at ease knowing Sam had done a great job for a reasonable price.

December 16, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look