Service was as stated with delivery on time, highly delighted. I will be making another order soon to complete my roof which will be over £500 excluding VAT.. My order will have been made in two so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed two extra packs of tiles, they delivered within 36 hrs of order- even went to warehouse during call to check availability. Above and beyond service.
Company replied
Everything went smoothly, the product exactly as advertised. Delivery driver pleasant and helpful despite tricky uneven ground at kerbside. No issues with payment. A good experience with shopping in l... See more
Company replied
I purchased tapco roof tiles from Roofin online store, I was very happy with how helpful the staff were my tapco roof tiles was delivered before the delivery date. I would definitely recommend this... See more
Company replied
Company details
About Roofin Online Store
Written by the company
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Contact info
Unit 3,York Avenue, , BB4 4HX, Haslingden, United Kingdom
- sales@buildinstores.co.uk
- roofin.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Above and beyond service
I needed two extra packs of tiles, they delivered within 36 hrs of order- even went to warehouse during call to check availability. Above and beyond service.
October 29, 2025
Reply from Roofin Online Store
Hi Nigel,
Thank you for this brilliant feedback! We're absolutely thrilled to hear our team provided "above and beyond service" when you needed those extra tile packs.
Thank you for choosing us.
Kind Regards
Vanessa.
The service and customer service was…
The service and customer service was outstanding and I will be using roofin.uk again.
October 27, 2025
Reply from Roofin Online Store
Hi Steve,
We really appreciate you taking the time to leave us a five-star review. We are very pleased to hear that you found both our service and customer service outstanding.
As a small family run business reviews like this means the world to us.
We value your custom and look forward to assisting you with any future projects.
Kind Regards
Vanessa.
Very good and efficient service
September 26, 2025
Reply from Roofin Online Store
Hi Peter,
That's wonderful to hear! Thank you for taking the time to share your experience and for highlighting our efficient service. We really appreciate your feedback!
Kind Regards
Vanessa.
Good product at a good price with quick…
Good product at a good price with quick delivery
Slight problem but phoned and everything sorted quickly and efficiently.
Thanks
August 27, 2025
Reply from Roofin Online Store
Hi Brian,
Thank you for your excellent review. We're thrilled to hear that you're happy with both the product and the price.
We understand there was a small issue, and we're so glad that our team was able to sort everything out for you quickly and efficiently. We pride ourselves on providing great customer service, so it's rewarding to know we met your expectations.
Kind Regards
Vanessa.
Easy to order & delivery was on time
September 1, 2025
Reply from Roofin Online Store
Hi Ann,
Thank you for the fantastic review! We're so glad to hear that you found the ordering process easy and that your delivery arrived on time. We truly appreciate your feedback.
Kind Regards
Vanessa.
Good products and service
Good products and service, but the delivery costs on small orders are very high
September 1, 2025
Reply from Roofin Online Store
Hi Steve,
Thank you for your review. We're thrilled to hear you're happy with our products and service!
We understand your concern about delivery costs on smaller orders. We aim to be as competitive as possible, and we regularly review our prices, including shipping, to ensure they're fair. While we use a network of different couriers and distributors who set their own charges, we do offer free delivery on most orders over £500 + VAT.
We appreciate your feedback—it's very helpful as we are always looking for ways to improve our service.
Kind Regards
Vanessa.
Service was as stated with delivery on…
Service was as stated with delivery on time, highly delighted.
I will be making another order soon to complete my roof which will be over £500 excluding VAT..
My order will have been made in two so that I get free delivery on all products and not have to pay delivery on anything if I happen to make a miss calculation
August 28, 2025
Reply from Roofin Online Store
Hi Trevor,
Thanks for the great review! We're so glad you're happy with our service and the delivery. We look forward to helping you with your next order soon!
Kind Regards
Vanessa.
Delivered the ordered goods right on…
Delivered the ordered goods right on time. Online guide on roof tiling is very helpful.
August 4, 2025
Reply from Roofin Online Store
Hi Peter,
Thanks so much for taking the time to leave us such a great review!
We're really happy to hear your ordered goods were delivered right on time and that our online installation guide for Supaslate Pro Line was so helpful for you. We appreciate your feedback!
Kind Regards
Vanessa.
A great service form a good company…
A great service form a good company with very good people skills.
Delivered on time and well packaged goods.
Thanks for a great ocerall service.
August 8, 2025
Unprompted review
Reply from Roofin Online Store
Hi,
It's fantastic to hear you had such a positive experience!
We're so glad to know our team's people skills stood out and that you received your goods right on time. Thank you for taking the time to share your feedback – it means a lot to us!
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Diane,
Thank you so much for the fantastic review! We're thrilled to hear you're happy with both the product and the service. It's great to know that your order arrived the very next day. We really appreciate you taking the time to share your experience!
Kind Regards
Vanessa.
Great help and delivery.
July 25, 2025
Reply from Roofin Online Store
Hi Ian,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience with both our team and our delivery service. Your feedback is truly appreciated and helps us know we're on the right track!
Kind Regards
Vanessa.
Everything went smoothly
Everything went smoothly, the product exactly as advertised. Delivery driver pleasant and helpful despite tricky uneven ground at kerbside. No issues with payment. A good experience with shopping in line - much appreciated.
June 27, 2025
Reply from Roofin Online Store
Hi Joanna,
We're so pleased everything went smoothly for you, and that the product was exactly as advertised. It's great to know you had no issues with payment and a good overall experience shopping with us online. Thanks so much for sharing your positive feedback; we truly appreciate it!
Kind Regards
Vanessa.
Fast..friendly and professional
Fast... friendly and professional.
Product delivered faster than a speeding bullet, well packaged and exactly as specified.
June 27, 2025
Reply from Roofin Online Store
Hi Phil,
That's fantastic to hear! We're thrilled you had such a positive experience with us. We always strive for fast, friendly, and professional service, and it's wonderful to know we hit the mark for you. Thanks so much for taking the time to share your feedback.
Kind Regards
Vanessa.
Thank for a excellent serivce .
June 25, 2025
Reply from Roofin Online Store
Hi Jamal,
Thanks for taking the time to leave us this review!
We're thrilled to hear you had such a positive shopping experience with us, and we certainly hope you'll shop with us again soon.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Keith,
It's fantastic to hear you had such a positive experience! We're thrilled you found our website great, our prices good, and our communication excellent.
Thanks so much for taking the time to leave us this wonderful review!
Kind Regards
Vanessa.
Great service
I bought some corrugated polycarbonate roofing sheets which I thought were very reasonably priced and that includes the delivery cost. Delivery was also good, as what was stipulated on delivery time materialised into reality. The job is now done.👍
May 29, 2025
Reply from Roofin Online Store
Hi Andrew,
Thank you for your fantastic review! We're so glad to hear you found our corrugated polycarbonate roofing sheets very reasonably priced, including delivery. It's also great to know our delivery met your expectations and helped you get the job done. We appreciate your business and we do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Nigel,
We're so pleased to read your 5-star review! It's wonderful to know you found our product, pricing, and service to be great. We appreciate your feedback.
Kind Regards
Vanessa.
Excellent service .
May 28, 2025
Reply from Roofin Online Store
Hi John,
Thanks so much for your 5-star review! We're thrilled to hear you experienced excellent service. Your feedback truly means a lot to us.
Kind Regards
Vanessa.
Bob on
Champion, ordered it,it turned up on time and the product looked great when finished. Happy days 👍
May 27, 2025
Reply from Roofin Online Store
Hi Jon,
Thanks so much for the 5-star review – it's fantastic to know your order arrived on time and you're so happy with the finished product. Happy days indeed! 👍
Kind Regards
Vanessa.
First class products at a good price…
First class products at a good price and fast delivery.
May 27, 2025
Reply from Roofin Online Store
Hi Robin,
Thanks so much for the fantastic review! We're thrilled to hear you're happy with our products, prices, and fast delivery. We really appreciate your feedback!
Kind Regards
Vanessa.
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