Service was as stated with delivery on time, highly delighted. I will be making another order soon to complete my roof which will be over £500 excluding VAT.. My order will have been made in two so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed two extra packs of tiles, they delivered within 36 hrs of order- even went to warehouse during call to check availability. Above and beyond service.
Company replied
Everything went smoothly, the product exactly as advertised. Delivery driver pleasant and helpful despite tricky uneven ground at kerbside. No issues with payment. A good experience with shopping in l... See more
Company replied
I purchased tapco roof tiles from Roofin online store, I was very happy with how helpful the staff were my tapco roof tiles was delivered before the delivery date. I would definitely recommend this... See more
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Company details
About Roofin Online Store
Written by the company
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Contact info
Unit 3,York Avenue, , BB4 4HX, Haslingden, United Kingdom
- sales@buildinstores.co.uk
- roofin.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Roofin.co.uk
I purchased tapco roof tiles from Roofin online store, I was very happy with how helpful the staff were my tapco roof tiles was delivered before the delivery date.
I would definitely recommend this company.
May 21, 2025
Unprompted review
Reply from Roofin Online Store
Hi Teresa,
What wonderful feedback to receive! We're delighted to know that our team was helpful and that your Tapco roof tiles arrived even before the expected delivery date. Providing excellent service and efficient delivery is what we strive for, and your recommendation means a lot to us. Thanks for choosing Roofin Online!
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Richard,
Thank you for the great review! Being a small family business, your kind words are incredibly valuable to us.
Kind Regards
Vanessa.
Price excellent plus good delivery time
April 28, 2025
Reply from Roofin Online Store
HI Greg,
We appreciate you taking the time to leave us a review. We're happy to hear you were pleased with the price and delivery time.
Kind Regards
Vanessa.
Couldn't make this up..
Ordered some PVC F profile trims for polycarbonate roof sheets.
What I received was not what I ordered (the image on product page was of a wrong product altogether) . When I got in touch with customer service to ask for the mistake to be rectified the managers reply was:
"I appreciate that the image showed a generic ‘F’ shaped trim, but the product description has always explained its intended use. As outlined in section 3 of our Terms and Conditions, images are for illustration only and may not exactly match the product."
So, somehow it is my fault for ordering what the Web page showed and not reading section 3 of terms and conditions to realise that I should not look at the image of the product when ordering?!
Interestingly the image was corrected within a hour of my initial email, so maybe other customers are OK to base their decision to purchase on the image shown, just not me.
Anyway, all I wanted was to have the wrong items exchanged or refunded, but the managers position was to ignore my subsequent emails because I guess this is all my fault - how ridiculous to expect to receive what I actually ordered...
'Fantastic' customer service - I bet the company's end of year results will look massively better now that they saved £50 to put this mistake right. (I actually mean £50).
So yes, if you like your intelligence insulted by a manager on some kind of a power trip, go right ahead, order from this supplier.
April 8, 2025
Unprompted review
This is the second time I have used…
This is the second time I have used plum grids for containg slate.
Task 1 parking space. Very satisfied either way end result.
Task 2 a disguised pathway within a lager slate area to provide security underfoot when walking through the area
April 1, 2025
Reply from Roofin Online Store
Hi Jane
Thank you so much for your repeat business and for sharing your positive experiences with the Plum Supagrid! We're delighted to hear that you were very satisfied with the results of both tasks and we truly appreciate your feedback.
Kind Regards
Vanessa
Very quick reliable company,easy to…
Very quick reliable company,easy to order on the website,regular updates
March 27, 2025
Reply from Roofin Online Store
Hi Joanne,
We really appreciate you taking the time to leave us such a positive review. It's great to know that you found our website easy to use and that the order updates were helpful. We aim for a smooth, reliable service, and your feedback confirms we're on the right track.
Kind Regards
Vanessa.
I bought two dry-verge ridge covers and was ripped off in a big way
I bought two dry-verge ridge covers at a price of £3.78.
When I looked at the Order Summary I found that I had charged £2.42 Tax on the £3.78?. The items weigh less than 300 grammes and I had been charged £10.00 Postage.
A total of £14.53.
None of these charges are given at the time of purchase and I realise that I should have been more careful, but 90% tax and £10.00 delivery in a poly bag.
My advice is to give this company a wide berth, look elsewhere
March 29, 2025
Unprompted review
Reply from Roofin Online Store
Hi Stephen,
Thanks for taking the time to leave the feedback; however, I'd just like to correct the inaccuracies in your review. You have not been charged 90% tax, you have been charged the standard VAT (tax) rate of 20%. Please see a breakdown of your order:
Rooftec Ridge End Caps = £3.78 ex VAT
Rooftec Delivery Charge = £8.33 ex VAT
+ 20% VAT Charge (tax) = £2.42
Total Paid = £14.53 including VAT
An order summary is given on both the basket and checkout pages before any payment details are entered, this allows customers to source materials locally if they do not wish to pay for delivery. The Rooftec delivery charge is set by our supplier and is a flat fee of £8.33 ex VAT, as the majority of orders are for a full dry verge system.
We're a small family business, and we pride ourselves on providing excellent customer service, as you can see here, the vast majority of verified reviews we receive are 4 and 5 stars. If you'd taken the time to contact us about your issue then our team would have been happy to help.
Many thanks, Daniel - Manager @ Roofin Online
Very friendly easy to order and fast…
Very friendly easy to order and fast delivery would definitely use again.
February 26, 2025
Reply from Roofin Online Store
Hi David,
Thank you so much for your wonderful review! We're thrilled to hear you found our ordering process easy and our delivery fast. We really appreciate you taking the time to share your positive experience.
Kind Regards
Vanessa
Easy ordering on line
Easy ordering on line, quality products. Delivery quick and efficient. You could not want any more from a company.
February 7, 2025
Unprompted review
Reply from Roofin Online Store
Hi Alan,
Thank you for your kind review! We're so glad to hear that you had a positive experience with our online ordering process and product quality. We strive to provide the best possible customer experience, and it's always rewarding to hear that we've met your expectations. Thank you for choosing us!
Kind Regards
Vanessa.
Easy to order and quick delivery
February 25, 2025
Reply from Roofin Online Store
Hi Graham,
It's great to hear you found our online ordering process easy and quick delivery. Thank you for your custom and for sharing your positive experience.
Kind Regards
Vanessa.
Helpful staff member checked I had…
Helpful staff member checked I had ordered the correct quantity as on the face of the order it could have been wrong on my part.
Speedy delivery and a good product, although the previous tiles I bought 7-8 years ago went very brittle in about five years, and had substantial splits.
The news one’s have a ten year guarantee, so we’ll see, but nevertheless á good product.
February 25, 2025
Reply from Roofin Online Store
Hi Colin,
Thank you for your review! We're delighted to hear our staff member was helpful in ensuring your order was correct and that you received speedy delivery.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Kamil,
We appreciate your review! It's great to hear you were happy with our service and delivery. We do hope you will shop with us again in the near future.
Kind Regards
Vanessa.
fast service
fast service
quality product
easy to order on line
good communication throughout
February 24, 2025
Reply from Roofin Online Store
Hi Simon,
We're so pleased to hear you had such a positive experience! Providing fast service, quality products, and clear communication is our priority. We appreciate you choosing us.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Robert,
We're delighted to hear you had such a smooth experience with us, from easy ordering and helpful communication to fast delivery. Thank you for taking the time to share your positive feedback.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Shaun,
Thank you so much for your 5-star review – we really appreciate it! We're delighted to hear that your Britmet Liteslate arrived quickly.
We wish you all the best with your project. We hope you'll consider us for your future roofing needs.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Robert,
Thank you for taking the time to leave us a five star review. We are pleased to hear you received prompt service and we do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi John,
It's wonderful to hear that you had a positive experience shopping with us. We strive to make online ordering easy and efficient and we are glad you order arrived quickly.
Supaslate is a great product and we wish you all the best with your upcoming project.
Kind Regards
Vanessa.
Great customer service
I accidently ordered the wrong size of sound insulation I wanted but Vanessa was really helpful and swift in cancelling the original order and placing a new one. Delivery came prompt, quality was great as well as the price.
January 17, 2025
Unprompted review
Reply from Roofin Online Store
Hi Shahzad,
Thank you for taking the time to leave a great review, it is very much appreciated. I am glad I could be of assistance and I do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
The 1st delivery was perfectly on time
The 1st delivery was perfectly on time.
The 2 nd one was held/lost with the carrier.
A replacement was sent straight away so can’t fault them.
Robert
December 5, 2024
Reply from Roofin Online Store
Hi Robert,
Thanks for the great review and we appreciate you taking the time to share your feedback. We apologise for the inconvenience caused by the lost package. Our team is committed to providing excellent customer service, and we're glad we were able to resolve the issue efficiently.
Kind Regards
Vanessa.
Great quality and service
December 10, 2024
Reply from Roofin Online Store
Hi Scott,
Thank you for your 5-star review. We are delighted to know that you were satisfied with the quality of the gravel grids and the service you received.
We wish you the best of luck with your project!
Kind Regards
Vanessa.
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