Rowperfect UK Reviews 

76
•
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

I bought a pair of rowing gloves which arrived within a couple of days, fit really well and are a great product because they save my hands from getting blisters whether I'm on a rowing machine or in a... See more

Rated 5 out of 5 stars

Amazing delivery time - I had barely finished typing the order out :) No seriously, it was next day and I wasn't expecting such a fast turnaround. Only 4 starts as I was sent the wrong rowing gloves (... See more

Rated 5 out of 5 stars

The RP3 is good on your lower back and makes you faster in the boat. You can track stroke length, recovery time etc and easily share the data - an incredible training aid. The only small critique is t... See more

Rated 5 out of 5 stars

I recieved a pair of waterproof socks for Christmas but unfortunately they were not the right size for me. I contacted Gary at Rowperfect (where they had been purchased from) and he swapped them wit... See more

Company details

  1. Rowing Area
  2. also in
  3. Sporting Goods Store

Information provided by various external sources

Rowperfect are the Rowing Education Experts. We sell products to help you enjoy rowing, coaching and coxing. These includeCoxmate speed measurement and cox amplifiers, Rowing Gloves, Blister Tape, Faster Masters, eBook training guides and coaching advice and global rowing news. We also host the #RowingChat podcast where you get a monthly "Coaching Clinic" to guide and advise your rowing, sculling, coaching and coxing.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

76 reviews

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4.3

All reviews

(76)

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Rated 5 out of 5 stars

Reliable and reputable company to order from

Having had the CBreeze some years ago I knew that it was something that I wanted on the new Concept 2 indoor rower I had purchased. I placed the order with RowPerfect UK and despite the message being that it was on back-order, which I could quite understand because of the Covid-19 issues, the CBreeze arrived very soon afterwards 😊 Quality product from a quality company

August 18, 2020
Unprompted review
Rated 4 out of 5 stars

For the English coast not the Rhein

The only reason I am giving 4 stars not 5 is that the parcel did seem to take rather a long time to get me. Also I am not really sure why the 'Fisch' should need to be signed for on receipt and thus costing rather a lot in postage. However, I was v. pleased to discover a firm in England that actually sold these 'Wickelfisch' because when I tried to order direct from Basel they don't deliver to the UK! I haven't had a chance to use the bag yet but I'm going to the coast in September and will be using it there. Not quite as dramatic as swimming in the Rhein through Basel (as seen on YouTube) but good enough for me! Thank you Rowperfect!

August 15, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Cannot fault customer service. Swift response to rectifying error of wrong sized item sent, replaced promptly with complimentary product

August 14, 2020
Unprompted review
Rated 2 out of 5 stars

Item was in stock when ordered and…

Item was in stock when ordered and suddenly out of stock. When payment was made. This request for review is the only correspondence since being informed of being backorder after the sale. Would appreciate some sort of time frame for delivery or option to cancel since item was listed as in stock prior to payment.

August 8, 2020
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

Dear John, we are sorry for the late reply. In July and early August we were running on 50% capacity. Due to the holiday period the shop was also closed a few days.
Technical difficulties: Sorry the shop software showed failures. The software we are using for the blogging and shopping platforms is sending us many updates. Sometimes these updates lead to failures in several shop functions. We usually fix them within 4-8 hrs after we detect them.
Your request makes sense: you as customer should see if items are on stock prior to payment.

Rated 5 out of 5 stars

Excellent. When I ordered my rowing gloves the…

When I ordered my rowing gloves the message was they were on backorder. I expected to have to wait a couple of weeks for them. As it happened I ordered them on the Friday and they arrived on the following Tuesday. Excellent service from ordering to delivery. No problems with payment. I was kept informed throughout the process. I would recommend this company to anyone. 5 stars rowperfect.

July 22, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

I recieved a pair of waterproof socks for Christmas but unfortunately they were not the right size for me. I contacted Gary at Rowperfect (where they had been purchased from) and he swapped them within the week. Great communication and a quality product.
No more wet feet for me!
Thank you

January 15, 2020
Unprompted review
Rated 5 out of 5 stars

Good materials

Excellent service from Rowperfect. Got everything just expected. I like the variety of items they offer. I would recommend others also to go for the products of Rowperfect!

October 21, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent products

I think this was my best investment that I've ever made on buying such an excellent product from Rowperfect. It will literally last a lifetime. The stuff is the perfect for the indoors and I am so glad that I have bought it at reasonable rate. I would like to recommend others also to go for the products of Rowperfect!

October 19, 2019
Unprompted review
Rated 5 out of 5 stars

Quality products

I have been rowing for a little over the years and never coxed until very recently. I bought products from Rowperfect and i really like their quality. It is much easier to put together. The best thing is it is very sturdy and solid.

October 18, 2019
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

Dear Michael, thank you very much for your review. We are very happy to have you as a customer.
Tom

Rated 1 out of 5 stars

I am very sorry to say that my…

I am very sorry to say that my experience ordering from Rowperfect has been extremely poor. I ordered two keyrings as thank you gifts, for members of our Club, in December and they have only just been shipped to me in April. I was originally told they would not be ready until January due to a delay by their supplier and I agreed to this. Since then I have had to be the one to chase to find out what is going on and when they finally shipped, 4 months later, I was not notified and now have to track the package down at the postoffice as they shipped internationally and require a signature. I was still charged the full price despite the huge delay. Disappointing and very poor service on all fronts.

April 16, 2019
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

Thank you very much for your comment.
We are working hard to meet our customers standards. To achive this we have established several value chains with suppliers and producers which are longlasting and sustainable. Sometimes we are facing interuptions and delays in our supply chain which are out of our control.

What we can control and what we can initiate is a proactive communication process to our customers. We try to be proactive and informative as possible. In this case it was not sufficient enough and we do apologize for this. It has probably cost a lot of inconvenience and we are sorry for this.

Rated 5 out of 5 stars

Amazing products, quick service, educational too

Amazing products, quick service, and you can actually make contact with real people that care about your shopping experience. I recommend this site for any water sport athlete, it doesn't hurt that they have tons of educational things on their site as well, overall great experience ! I don't usually review things, but this was a must.

February 11, 2019
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

Dear Eric, thank you for your kind words. This is very motivation for our team

Rated 5 out of 5 stars

Great service and products.

I've placed a number of orders recently. Got everything just as expected. Great stuff. I like the variety of items they offer. I couldn't find the items at other sites. Keep up the good work.

February 4, 2019
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

Dear David we do appreciate very much your comment. Thanks for finding your time to comment in such a positive way.

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