Rowperfect UK Reviews 

76
•
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

I bought a pair of rowing gloves which arrived within a couple of days, fit really well and are a great product because they save my hands from getting blisters whether I'm on a rowing machine or in a... See more

Rated 5 out of 5 stars

Amazing delivery time - I had barely finished typing the order out :) No seriously, it was next day and I wasn't expecting such a fast turnaround. Only 4 starts as I was sent the wrong rowing gloves (... See more

Rated 5 out of 5 stars

The RP3 is good on your lower back and makes you faster in the boat. You can track stroke length, recovery time etc and easily share the data - an incredible training aid. The only small critique is t... See more

Rated 5 out of 5 stars

I recieved a pair of waterproof socks for Christmas but unfortunately they were not the right size for me. I contacted Gary at Rowperfect (where they had been purchased from) and he swapped them wit... See more

Company details

  1. Rowing Area
  2. also in
  3. Sporting Goods Store

Information provided by various external sources

Rowperfect are the Rowing Education Experts. We sell products to help you enjoy rowing, coaching and coxing. These includeCoxmate speed measurement and cox amplifiers, Rowing Gloves, Blister Tape, Faster Masters, eBook training guides and coaching advice and global rowing news. We also host the #RowingChat podcast where you get a monthly "Coaching Clinic" to guide and advise your rowing, sculling, coaching and coxing.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

76 reviews

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4.3

All reviews

(76)

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Rated 2 out of 5 stars

Order not received, no response to attempts to contact

I made an order on 23/11 and it's still listed as processing. I emailed requesting an estimated delivery date and have heard nothing.
I've tried calling the sales/support number, which went straight to voicemail, and was unable to leave a message as it was full.
I've never used this company before and this doesn't look good. I'm only glad I ordered through PayPal, as the impression I have is of a company that is struggling to stay afloat.

December 3, 2018
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

Thank you for your critical comments. Rowperfect is the world biggest platform for the rowing community and has included a shop many years ago. Responding to our audience we started to offer black Friday and Christmas sales in winter 2018. The success was overwhelming. Off course we did allocated more workforce to the platform but unfortunately were not able to satisfy every customer. The team has learned a lot during this process. Unfortunately we can only correct this in the future. We are sorry about the inconvenience we caused and hope you will visit us again.

Rated 2 out of 5 stars

Video link, presentation

Where is the video link? In my purchase of some of your articles some are obviously incomplete and unedited. They still contain track changes which makes it seem as though more thought needs to be given by the author as to how they want to interpret the information they intend to.

I expected more scholarly research and information gathering with a conclusion than I am seeing in these articles.

If the information is worthy of e-print it should also be worth of book publication it you are charging prices that are for actual books which do not require printing out and stapling papers together.

September 6, 2018
Unprompted review
Rated 3 out of 5 stars

Hello there

Hello there
I still do not have my item yet, and i have sent emails about this and not heard back from anyone as of this point
😐

May 3, 2018
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

Thanks for letting us know AM. I have investigated and found your order shipped on 29th April. An email was sent to you from our web shop to advise. Could you check your spam folder to see if you received it? Keen to help.

Rated 1 out of 5 stars

Lost Money

Due to a problem with the credit card transaction, I ended up double paying for an item with a direct bank transaction as well. After I informed them for the situation, which was also picked up by them, three weeks have passed without any refund of the additional money that I accidentally sent them. During this time, a lot of mails were exchanged in order to have the refund, only to receive cheap excuses as to why it had not been made yet.

April 30, 2018
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

Ioannis,

I appreciate you taking the time to write this. To be clear, your payment was made by bank transfer. We had to wait to get your personal banking information from you, and then when sending the payment, international banking currency exchanges take up to a week to send money from UK to Greece. If you'd bought by credit card it would have been an instant refund. We accept your critique of our service and will strive to do better and to keep our customers fully informed.

As a (small) compensation, would you like to choose one of our ebooks as a gift from us to you? Just tell us which one you would like https://www.rowperfect.co.uk/product-category/ebooks/

Rated 5 out of 5 stars

Very pleased with the rowing gloves I…

Very pleased with the rowing gloves I bought and the prompt and friendly service I received. I will certainly be buying from Rowperfect again. Many thanks.

April 9, 2018
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

Fiona - thanks for this. Our team LOVES your appreciation.

Rated 5 out of 5 stars

Excellent service from Rowperfect

Excellent service from Rowperfect. I ordered large gloves from your measurements & they fitted perfectly. Wish I'd brought these gloves years ago instead of putting up with cheaper & inferior ones.

April 4, 2018
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

Jeff - not only am I delighted you enjoy the products we sell, our team love your recognition of excellent service. Thanks for taking the time to write this! Rowperfect UK

Rated 5 out of 5 stars

Excellent service

Excellent service. Good quality items arrived well packaged in good time.

December 17, 2017
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

Thank you for taking the time to reply. We really appreciate it.

Rated 5 out of 5 stars

Great experience

Great experience - super prompt with great products

November 17, 2017
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

Andrew - thanks very much! We appreciate you taking the time to write.

Rated 5 out of 5 stars

Row perfect UK is a fabulous company

Row perfect UK is a fabulous company! I have bought sculling, sweep, and winter rowing gloves and the fit has been perfect. They are very prompt in getting the gloves in the mail and very prompt with replying to any of my question. Definitely a 5 star rating!

November 14, 2017
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

Thanks Lisa - We are delighted you like your gloves too.

Rated 5 out of 5 stars

Rebecca has been above and beyond …

Rebecca has been above and beyond helpful to me and life changing to many others for her help her publications. I give her every star in the sky as a rating not just the ones provided.
Best Regards
Bob Berry

November 11, 2017
Unprompted review
Rated 5 out of 5 stars

RP3 refurb

Paul was quick, helpful and very courteous in all corresponence. The work he has done on our machine is first class, identifying a problem we had not even known about.

November 8, 2017
Unprompted review
Rated 4 out of 5 stars

Everything ok

Everything ok. International shippping expenses very hight.

October 15, 2017
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

Thanks for the rating, Donatella. We will review our shipping fees and see if we can improve them in future.

Rated 5 out of 5 stars

Ordered for delivery via 1st class mail …

Ordered for delivery via 1st class mail to an address in Newcastle, with only 2 days notice and I was traveling the very next day.
I would have bee disappointed if it didn't arrive.
It arrived perfectly on time. THANK YOU

September 14, 2017
Unprompted review
Rowperfect UK logo

Reply from Rowperfect UK

John, thank you for taking the time to give us a rating. Really glad we could serve you. Rowperfect UK Team

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