I bought a pair of rowing gloves which arrived within a couple of days, fit really well and are a great product because they save my hands from getting blisters whether I'm on a rowing machine or in a... See more
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Amazing delivery time - I had barely finished typing the order out :) No seriously, it was next day and I wasn't expecting such a fast turnaround. Only 4 starts as I was sent the wrong rowing gloves (... See more
The RP3 is good on your lower back and makes you faster in the boat. You can track stroke length, recovery time etc and easily share the data - an incredible training aid. The only small critique is t... See more
I recieved a pair of waterproof socks for Christmas but unfortunately they were not the right size for me. I contacted Gary at Rowperfect (where they had been purchased from) and he swapped them wit... See more
Company details
Information provided by various external sources
Rowperfect are the Rowing Education Experts. We sell products to help you enjoy rowing, coaching and coxing. These includeCoxmate speed measurement and cox amplifiers, Rowing Gloves, Blister Tape, Faster Masters, eBook training guides and coaching advice and global rowing news. We also host the #RowingChat podcast where you get a monthly "Coaching Clinic" to guide and advise your rowing, sculling, coaching and coxing.
Contact info
9 Larkin Close, Bovey Tracey,, TQ13 9GX, Newton Abbot, United Kingdom
- 07763 943193
- info@rowperfect.co.uk
- rowperfect.co.uk
4.3
Excellent
76 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great customer service. Terrible how to....
Super awesome email customer service. The instructions for replacing an to site are pretty terrible though. It could really use some pictures or even better a video because we ended up botching the number routing and it became a horrible tangled up mess that took way longer to fix than it should have.
September 11, 2017
Unprompted review
Reply from Rowperfect UK
Sean - thanks for taking the time to put up a review. We have noted your request to create a "how to" guide for replacing the chain for RP3 rowing machine. Thanks Again.
Rowperfect, a rare gem
Rowperfect is the type of business that will do everything possible to ensure your satisfaction. This customer service includes purchases that are very inexpensive, which I recently witnessed firsthand. Impressive.
September 4, 2017
Unprompted review
Reply from Rowperfect UK
Jessica, thanks for your kind words. We appreciate it.
Outstanding
Outstanding! Prompt delivery and excellent service setting the machines up for us.
August 31, 2017
Unprompted review
Reply from Rowperfect UK
Many thanks for this endorsement, Harry!
Quick delivery and all as described
August 23, 2017
Unprompted review
Reply from Rowperfect UK
Thank you very much for the 5Star Cameron
I have not received the book!!!!
August 21, 2017
Unprompted review
Reply from Rowperfect UK
John, the product you purchased is an electronic book. Not a physical book.
When you log into your account on Rowperfect, you will see your orders listed, go to the order dated 7 August, and you will find the link to download the book.
I have updated the product description to clarify that this is an electronic product. It is listed in the "Ebooks" category of the shop. Sorry if this was not clear.
If you can see fit to upgrade your star rating, we'd appreciate it.
Many thanks
Rebecca Caroe
Info is great
Info is great. Minor grip is I get notifications on my phone (Android 7.1.2 Nexus 5x) which is what I like but when I open the article to read (in Chrome) I get popup adding me to subscribe to newsletter which I don't want as I like the phone notifications. Doesn't appear to be able to be turned off.
July 25, 2017
Unprompted review
Reply from Rowperfect UK
Frank - thanks very much for the review - we appreciate it. And really happy you think our information is "great". We work hard and it's great to know that we are hitting the mark.
With regard to your popup in Chrome on Android, I found this article which may help you to turn off the popups.
https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DAndroid&hl=en
With best wishes in rowing. Rebecca Caroe
Reply from Rowperfect UK
Thank you very much!
Best site in the world for inspiration
Best site in the world for inspiration, suggestions, and developing rowing competency!
June 26, 2017
Unprompted review
Reply from Rowperfect UK
Gary - thanks very much!
Good articles and very good advice.
Good articles and very good advice.I especially like the information on nutrition and I also would like you to continue to provide information and ideas for beginner coaches.
I would like to see the art of rigging demistyfied for the non technical person.
Overall a very good site.
June 26, 2017
Unprompted review
Reply from Rowperfect UK
Thanks Derek! Really pleased we are serving you well.
Very Efficient and Helpful
Very efficient and helpful. I was buying a glove for my brother and they went the extra mile, to ensure l received the glove in time. Good quality products, with good quality service. I would highly recommend Rowperfect UK.
June 23, 2017
Unprompted review
Reply from Rowperfect UK
Claire - thanks very much! We appreciate you giving us such a ringing endorsement.
the eBook was was good as I expected however the transaction system unsettled me.
the eBook was was good as I expected. I was unsettled when the error message that the transaction got something wrong appeared on the screen. I received the confirmation by email but the confirmation was a plain text (notepad text format: .txt ) that was very unusual format for a retailer to send a customer. I was worried about the security of my credit card details. My account was not updated until I sent my email to request for updating my account to be able to download.
June 16, 2017
Unprompted review
Reply from Rowperfect UK
Dear Mrs YR - I am glad that you ended up getting the ebook and it all working out fine. At the time you ordered our website was running slow and the text file you got was a symptom of that issue. This is now resolved and we have been in contact by email and you confirmed that you are happy with the outcome. Thanks for supporting Rowperfect UK.
The unexpected custom duty I incurred …
The unexpected custom duty I incurred has made these gloves a very expensive acquisition. Particularly as these are the second pair I have ordered because the first have worn out quicker than I expected.
June 16, 2017
Unprompted review
Reply from Rowperfect UK
Tim - we contacted you and refunded the import VAT for you. Sadly it's out of our control as to which parcels get stopped by HMRC and which do not. As you now know, the UK Customs should allow small packages through without import duty. But we have noticed since May 2017 that they are stopping every single parcel into the UK (maybe the Government needs the money). As I said before, as soon as you advised that they'd asked you to pay, we refunded your credit card and you told us that you were happy with this outcome. Thanks for your continued support of Rowperfect UK.
Sculling Gloves
I don't normally wear gloves when rowing but invested in a pair of The Crewstop sculling gloves for Vogalonga 2017 (32km). Really pleased with them.. you would not know you had them on and they kept my hands blister free and in the heat. However, if you are ordering them, take note that they come from the US (possibly with a customs bill) so you need to factor that in if time is an issue. Mine took two weeks and arrived the day before I flew - phew. Throughout, all the staff at Rowperfect were very helpful. Top marks for a quality product and excellent service.
June 7, 2017
Unprompted review
Reply from Rowperfect UK
Jeanette - thanks very much for this and I"m delighted the event went well for you.
I would add that the customs bill is caused by Royal Mail who randomly hold parcels and charge import VAT. This delays the delivery to the customer by a couple of days - which was obviously your concern as you needed them for the race.
If this customs charge is made, Rowperfect UK reimburses you for the charge immediately.
Royal Mail is supposed to charge for any parcel valued at over £15.00
Customer service is excellent
Customer service is excellent - rapid response to queries, no quibble returns when necessary, a pleasure to deal with.
May 31, 2017
Unprompted review
Reply from Rowperfect UK
Thank you very much! We appreciate you noticing how hard we work.
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