Better Garden Reviews 

197
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Disgusting , poor quality products No contact phone number Tried to get out of giving me full refund. Customer service felt like a AI was replying to my emails. Not much Australian that I could f... See more

Rated 1 out of 5 stars

We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... See more

Rated 1 out of 5 stars

I would give zero stars if possible. Dont waste your time & money on these cheap inferior quality items. Were faulty from the start, requested a refund, but they delayed continually. I returned items,... See more

Rated 1 out of 5 stars

I bought an “unbreakable” hose from this company in late December 2025. It was used less than once a week before it split and was unusable in June 2026 (less than 6 months). I contacted the company to... See more

Company details

  1. Garden Center

Written by the company

We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

197 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(197)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

lovely patio set

I was pleased the set arrived so quickly and the chairs seem very comfortable even without cushions. I did buy cushions but haven't tried them yet. I found the table was very easy to put together, the most difficult thing was getting it out of the box! the whole thing looks good on the decking.

May 4, 2020
Unprompted review
Rated 5 out of 5 stars

One happy customer

One happy customer, I have just purchased a Savoy Bench and wondering if this whole covid business would have any effect on delivery times -it didn't!
the bench was to augment some 13 year old Royal Garden furniture (which has been kept outside for pretty much all of that time) I will be ordering some more just to celebrate!
Great product, great service
Thank you

April 30, 2020
Unprompted review
Rated 5 out of 5 stars

Great product

The bench seat was delivered promptly and was well packed on a pallet. The carrier took the pallet away which was helpful. We have no concerns about this seat- we have had a matching table and chairs set for 6 years now. It has stayed out doors all year for 6 years and is still unblemished and in good condition. The bench seat compliments it well. We would recommend this without reservations.

April 20, 2020
Unprompted review
Rated 5 out of 5 stars

The only one to choose

Superb quality, we bought this product because we have owned the same make and model patio table and 4 chairs for 18 years, they have sat out in all weathers and are as good as the day we purchased them.

The ordering process was simple, delivered within 10 days and now make a lovely addition to our garden

April 16, 2020
Unprompted review
Rated 5 out of 5 stars

Fabulous service, delivery & quality of products

Fabulous service, delivery & quality of products.

From my initial query to the contact re delivery to the delivery man I cannot praise you enough.

Thank you so much, I will enjoy my furniture this summer, let's hope for some sun.

March 22, 2020
Unprompted review
Rated 3 out of 5 stars

Lovely furniture poor customer service.

September 9, 2019
Unprompted review
Better Garden logo

Reply from Better Garden

Hi,
We are sad to see you have had a less than fully satisfactory experience. If you could provide us with some insight on how to improve or how we can resolve any issues you are having it would be appreciated.

We are available over the phone on 01623 858982 or can be contacted on orders.uk@mwhgmbh.de

Rated 5 out of 5 stars

Garden bench

Excellent customer service. Was contacted throughout the process and when item was out of stock, the team was efficient and helpful in providing replacement.

August 15, 2019
Unprompted review
Rated 5 out of 5 stars

We are extremely happy with our…

We are extremely happy with the cushions that we ordered for our garden furniture. I must add we have had the furniture for over 18 years and it's still in a great condition, to be honest the old cushions came with the furniture but it was time for a change and we are very happy with what we ordered.

July 16, 2019
Unprompted review

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