Royal Galapagos Reviews 

86
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and guides for their exceptional care, knowledge, and passion, making every interaction pleasant and enriching. Many people highlight the outstanding service and quality of food, accommodations, and excursions, noting everything worked flawlessly. Reviewers found their holidays to be spectacular and well-organized, often exceeding expectations and creating once-in-a-lifetime memories. People consistently felt well taken care of, appreciating the luxurious yet informal atmosphere and seamless execution of their travel plans.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising the crew, guides, and overall organization for... See more

Service

Customers consistently note positive experiences with service, highlighting that everything worked... See more

Holidays

Customers had positive experiences with holidays, with many describing their trips as amazing and a "trip of... See more

Quality

Users describe positive interactions with quality, frequently praising the outstanding food, with some... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers expressing overall satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well taken care of and an overall fabulous trip. Luis, our guide, was very knowledgeable and passionate about the Galapagos. The crew took very good care of us as and was very concerned about our sa... See more

Company replied

Rated 5 out of 5 stars

Everything worked flawlessly, all connections, support throughout the trip was amazing . Food, the hotels, cruise, Amazon resort were par excellence. Vegetarian diet was level of fine dining. Strong... See more

Rated 5 out of 5 stars

Our Galapagos experience was outstanding. The staff on the boat the food and Jocelyn are naturalist guide were fantastic. We felt like the crew and the other people on board were family and had so muc... See more

Company replied

Rated 5 out of 5 stars

Quite simply, we were stunned by this trip on the Infinity. Most of the reviews here are correct: outstanding snorkeling, knowledgeable and respectful guides, unique wildlife, great food, fellow trave... See more

Company replied


Company details

  1. Cruise Travel Agency

Written by the company

Royal Galapagos features the largest fleet of private cruises that will turn your travel experience into a magnificent journey. We are an Ecuadorian company and the official sales operator of the most prestigious family-owned high-end Galapagos yachts. Discover the unique Galapagos Islands on an exclusive and intimate voyage that will leave you with an ever-lasting impression. Our comfortable and elegant accommodations seamlessly blend with intuitive and personalized service, ensuring every detail is taken care of while you explore. Your adventure starts here, with Royal Galapagos – where luxury, exploration, and conservation come together for an extraordinary experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

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4.8

All reviews

(86)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect from the first moment

Everything from the first moment we landed in Ecuador was perfectly choreographed. Our pick ups and transfers were easy, ontime and so wonderfully nice. Our pre cruise excursions were fun and enjoyable and the moment we stepped foot on the islands our guides, crew and support was unparalleled.
Our cruise director Alejandro was always full of smiles and so accommodating. The chef kept our bellies full with so much amazing food and snacks and the rooms were kept spotless. Our captain even went 2 hours out of his way to ensure we got to see the lava flow from a recent eruption! Most incredible site.
Our naturalist guide David was so knowledgeable and patient, we learned and experienced so much on our trip! It was truly the trip of a lifetime!

April 20, 2024
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Reply from Royal Galapagos

Dear Tracy,

Thanks for your review and kind words. Each member on our team works hard to make everything work according to plan, elevate it and make your experience simply unforgettable. Thank you for trusting us and for being such a spectacular guest when enjoying all the wonders that Galapagos has.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Thank you, Royal Galapagos

Carolina Endara was my initial contact, and she was available to answer our many questions, preferences, and concerns. Her attention to detail and follow up was greatly appreciated. She was professional, efficient and personable, and we thank her.
The crew of the Calipso could not have been better. This was the best trip we have ever had.

May 15, 2024
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Reply from Royal Galapagos

Dear Linda,

Thanks for your review. We are excited to know that you had an incredible trip.

We are very grateful for your recognition of Carolina's work, without a doubt she and our entire office team work hard to ensure that everything goes perfectly as planned. The commitment of each member at Royal Galapagos is impeccable and we are very proud to have their talent.

It was a real pleasure to accompany you in this experience. Thank you for your trust and for choosing us.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Beautiful ship and excellent crew

Beautiful ship and excellent crew! The guide was very knowledgeable and gave us all the details we needed for the upcoming event. Food was excellent and they accommodated my need for gluten free meals perfectly. Very well organized!

May 18, 2024
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Reply from Royal Galapagos

Dear Heather,

Thank you for sharing your experience with us. On each trip we make sure that our guests are completely comfortable in every way. Thank you for choosing us.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Small Ship with Great Guides & Crew

We combined 4-day and 8-day cruises on the Cormorant II so that we'd visit both western and eastern islands. Both tours were amazing. Although the crew was the same, we had different guides for each. Both guides were fabulous: knowledgeable and with excellent English. The Cormorant II is the best of both worlds. With a maximum of 18 passengers, you get a more intimate experience. With the catamaran hull, you have a stable ride. (If you're worried about motion sickness, choose a cabin in the middle of the boat on the bottom of the two passenger decks.)

Rooms were large but fairly sparse (not a lot of furniture). Meals were good. If you're looking for extravagant meals and plan to hang out in your room a lot, this probably isn't the cruise for you. If you love nature and want to see the amazing diversity of nature that is the Galapagos Islands, then this is your cruise.

In addition to seeing all the wildlife that we had hoped to see, the captain diverted the boat to see lava from an active eruption as it flowed into the ocean, which was an unforgettable experience that was a complete bonus to the trip itinerary.

I would definitely recommend Royal Galapagos and the Cormorant II.

April 29, 2024
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Reply from Royal Galapagos

Dear Michael,

It is very pleasant for us to know that you had this extraordinary trip and that your guides and each person on board have made this experience so fun and enriching for you.

Thank you for your advice for our future guests. We greatly appreciate your recommendation, it was a pleasure to have accompanied you.

Kind regards,
Royal Galapagos Team

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