Royal Wolf, a United Rentals Company Reviews 316

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

They answered my initial online inquiry promptly. I'd dealt with Josh through the entire process. He sourced a container to my needs. The price was the best for what I was looking for. I had it deliv... See more

Rated 5 out of 5 stars

The container hire involved some complex freight logistics. Royal Wolf arranged everything and kept me updated on progress. The container arrived at its destination on time.

Rated 5 out of 5 stars

We've used Royal Wolf for many years and recently had a need for additional secure storage on our site. The perfect solution was a 20 foot, nearly new, security container delivered next day and pla... See more

Company replied

Rated 5 out of 5 stars

Afternoon, Even thou I knew a number of various employees in different offices in both New Zealand and Australia, I had the pleasure of dealing with James Norman, who was both professional and ver... See more

Company replied

Company details

  1. Container Supplier

Written by the company

With over 28 years of experience and 40 company-operated locations throughout Australia and New Zealand, Royalwolf is proud to be Australasia's largest shipping container hire, sales, or specialised modification provider. Our shipping containers are suitable for use in residential, commercial, and industrial applications and are trusted by customers New Zealand-wide for safe storage and transportation of goods. We continue expanding our diverse range of storage solutions with our exclusive award-winning Wolf Lock Safety Shipping Container and state-of-the-art self-storage facilities across New Zealand. Royal Wolf is a subsidiary of United Rentals, the world’s biggest equipment rental company. To learn more about our shipping container solutions, visit www.royalwolf.co.nz or call your local New Zealand team at 0800 266 824.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

316 reviews

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Rated 5 out of 5 stars

No complaints with the site office as…

No complaints with the site office as it was delivered clean and tidy with all amenities working. Slight issue with the delivery as the truck it was delivered on was not capable of lifting the weight and was not able to place the office in the desired location

December 13, 2021
Rated 5 out of 5 stars

The service

The service, communication and staff were great. The delivery of the container was professional and brilliant service. I would highly recommend using them.

November 19, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent and prompt service

Excellent and prompt service. Great communication with local royal Wolf in Whangarei. Container in much better condition than expected. Delivery person very helpful, checked out our driveway in the Regent for accessibility and container placed well as delivery person wanting to get it right before he left. No hidden extras, everything professional and above board. Can highly recommend them. Priced very competitively.

April 25, 2021
Rated 4 out of 5 stars

Good product, poor communication.

The product you delivered is perfect for the job required.
BUT
Communication was NOT good initially.
Getting a response and expecting people to call back was a challenge and this system could well be improved. My husband got very frustrated when his calls were NOT returned within 24 hours.

April 23, 2021
Rated 4 out of 5 stars

All went well

All went well, the only thing is the lack of clarity regarding delivery, we paid the full amount so everything could be booked yet nobody could tell me when container would be delivered

April 23, 2021
Rated 5 out of 5 stars

Best customer service we've had in a long time!

Really impressed with the service from Sarah at the Whangarei depot, from viewing containers all the way through to delivery onsite. She was always so communicative,and went above and beyond to help us with our delivery issues and we wouldn't hesitate to recommend her to anyone else!

April 23, 2021

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