From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more
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Review summary
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Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more
Company replied
Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more
I couldn’t be happier with RSPCA Pet Insurance! The online form was super easy to complete, and the whole process was quick and stress-free. They liaised directly with my vet, which made everything so... See more
Company replied
Company details
Written by the company
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Contact info
Parkside, Chart Way, RH12 1GY, Horsham, United Kingdom
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
Get peace of mind
4.5
Excellent
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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So easy to set up
January 14, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Jayne, thank you for your kind comments, we're happy you had a smooth process setting up your insurance! We are excited to welcome you and your furry friend to the RSPCA Pet Insurance family!
Take care,
Kate from the RSPCA Pet Insurance Team
Most attractive overall policy for our puppy
When comparing the Lifetime allowance of £7k per annum, lower excess, and fair monthly payment the RSPCA was the most attractive overall policy for our new puppy. Easy to complete the online registration process, no hassle.
January 14, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Dave, thank you for your kind comments, we're glad you had a smooth process setting up your insurance and are happy with our pricing! We are excited to welcome you and your new puppy to the RSPCA Pet Insurance family!
Take care,
Kate from the RSPCA Pet Insurance Team
RSPCA Insurance appears to be cheaper…
RSPCA Insurance appears to be cheaper than most others while covering the same conditions etc. and at a lower excess fee.
It remains to be seen whether they are as helpful if it comes to a claim. I have only just switched to them and have no experience in that regard.
December 16, 2025
Reply from RSPCA Pet Insurance (UK)
Hi Dorothy, thanks for picking us for your pet insurance! We're glad you found our prices competitive and are happy to have you and your pet on board with us.
Take care! Kate from the RSPCA Pet Insurance Team
They were a good and affordable price…
They were a good and affordable price for both of my dogs and I am pleased with what I got for them
January 14, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Sarah-Jane, thank you for choosing us for your pet insurance! We're glad you found our prices competitive and are happy to have you and your dogs on board with us.
Take care! Kate from the RSPCA Pet Insurance Team
Competitive lifetime dog insurance
Lifetime insurance for a competitive price whilst supporting an important charity on Animal Welfare.
January 12, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Audri, thanks for picking us for your pet insurance! We're glad you found our prices competitive and are happy to have you and your pet on board with us.
Take care! Kate from the RSPCA Pet Insurance Team
Excellent RSPCA from the start !
From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been great. Our dog suffered from Epilepsy and started after we had switched to RSPCA insurance ... no questions asked, just support, helpfulness and prompt settling of Vets bills
January 13, 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Thanks, Paul, for the lovely feedback about RSPCA Pet Insurance! We’re really glad we could help out. Sorry to hear your furry friend was under the weather. We wish you both all the best!
Take care! Kate from the RSPCA Pet Insurance Team
Easy to get a quote and complete…
Easy to get a quote and complete online, also felt good that it was with RSPCA
January 6, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Debra, thank you for taking the time to share your thoughts! We appreciate your feedback and we're glad to have you and your pet in the RSPCA Pet Insurance family.
All the best, Kate from the RSPCA Pet Insurance team
Easy to sign up for
Easy to sign up for, considered a good trustworthy company i would hope.
January 4, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Wayne, thank you for taking the time to share your thoughts! We're glad to have you and your pet in the RSPCA Pet Insurance family.
All the best, Kate from the RSPCA Pet Insurance team
It was easy to get insurance sorted
It was easy to get insurance sorted. The information given was easy to follow and helpful.getting emails to confirm I had. Completed everything.
December 31, 2025
Reply from RSPCA Pet Insurance (UK)
Hi Maureen, thank you for taking the time to leave a review, we're glad to hear you had a great experience with RSPCA Pet Insurance!
All the best, Kate from the RSPCA Pet Insurance Team
Very easy to follow form to fill in
Very easy to follow form to fill in , reasonable priced
December 31, 2025
Reply from RSPCA Pet Insurance (UK)
Hi Janice, thank you for taking the time to leave a review, we're glad to hear you found the form easy and are happy with the price of RSPCA Pet Insurance!
Kate from the RSPCA Pet Insurance Team
A really good experience all round
I have great respect for RSPCA anyway, but I found the insurance website very easy to use, and communication back to me was very good. The premium quoted was very competitive
December 31, 2025
Reply from RSPCA Pet Insurance (UK)
Hi Michael, thank you for taking the time to leave a review, we really appreciate your support and kind words. We're glad to hear you are happy with RSPCA Pet Insurance!
Kate from the RSPCA Pet Insurance Team
Great service
Had insurance for couple of months,and called help line recently,spoke to nurse first then vet called me back,both took time and at no point did l feel that l was being rushed,excellent service which would have cost around £50 consultation fee at my usual vets,really happy l took out insurance
December 30, 2025
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Thank you, Phil for the lovely feedback about RSPCA Pet Insurance! We’re really glad we could help out. Sorry to hear your furry friend was under the weather. We hope they're feeling a lot better now!
Take care,
Kate from the RSPCA Pet Insurance Team
Easy to do online and good value
December 11, 2025
Reply from RSPCA Pet Insurance (UK)
Hi Deborah, thanks so much for leaving a review. We really appreciate your feedback and we're glad you found our insurance to be good value!
Easy and clear
December 10, 2025
Reply from RSPCA Pet Insurance (UK)
Hi Pauline, thanks so much for leaving a review. We really appreciate your feedback!
Reply from RSPCA Pet Insurance (UK)
Hi Jacqueline, thanks so much for leaving a review! We're glad you experienced great service from us.
There was no quibbling when I put in my…
There was no quibbling when I put in my claim even though it was for the full amount on my insurance. The vet submitted the required forms and I received prompt payment.
October 15, 2025
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi SJ, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family!
I made my first ever claim on Pet…
I made my first ever claim on Pet Insurance of any kind with this company. It was a seamless easy process with my Vets forwarding all details after I had filled in the required data on the form before handing it to the Vets.
I subsequently received my reimbursement within the next week with no hiccups or problems etc.
Thank you very much RSPCA Pet Insurance for your professionalism and extremely competent manner in dealing with my claim.
November 14, 2025
Unprompted review
Reply from RSPCA Pet Insurance (UK)
We're so happy to hear you got great service from us, Steve! Thank you for taking the time to share your thoughts; we hope your pet is feeling better.
Take care! Kate from the RSPCA Pet Insurance Team
Labrador injury = no-fuss claim!
Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. No hassle for us at all, which left me astonished and grateful and with more time to take care of my dog wearing his cone of shame for 2 weeks! We'll see if it affects the premiums when it comes time to renew next year but as a first-time claimant I could not have been more impressed.
November 5, 2025
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Thank you for the lovely feedback about RSPCA Pet Insurance! We’re really glad we could help out. Sorry to hear your lab was under the weather. We hope he's feeling a lot better now!
Take care!
Kate from the RSPCA Pet Insurance Team
Time to leave
Up until today, I had been a customer of RSPCA pet insurance for 2 years - but I have now cancelled my policy.
Their service is dreadful and the pet portal does not work reliably.
October 27, 2025
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Michael, we’re sorry to hear you had issues with our systems, we understand that this experience led to you cancelling your policy. If you did want to discuss this further please get in touch with our Customer Service Team on: 0344 543 1008 or via email at contact@email.insurance.rspca.org.uk and they will be able to help. The team are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
Tricked into a useless policy
Took my money and then put a load of exclusions into the policy after the start date, despite me contacting them beforehand to ensure they had everything they needed. I was aware some treatment from the previous year might affect it so wanted a heads up in advance. Too late to go back to old insurer sadly so I'm stuck with a policy that covers literally nothing.
October 23, 2025
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Suzanne, thanks for your feedback! Most of our claims get approved and paid out, but unfortunately, we don't cover pre-existing conditions right now. We understand how important that is and are looking into ways we can offer it in the future. We're one of the few insurers that do upfront medical underwriting, so we want to be clear with our customers about what's in their policy. Thank you for taking the time to reach out, and we're sorry if you felt let down. We are always looking for areas where we can improve, so if you want to chat more about this, feel free to reach out to our complaints team on 0344 543 1008 or via email at complaints@email.insurance.rspca.org.uk.
All the best, Kate from the RSPCA Pet Insurance Team
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