I just want to thank the customer service and team at RSPCA pet insurance, they was so understanding and compassionate… going above and beyond to, make sure my dog could get the treatment she neede... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more
Company replied
Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more
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Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more
Company details
Written by the company
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Contact info
Parkside, Chart Way, RH12 1GY, Horsham, United Kingdom
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
Get peace of mind
4.5
Excellent
281 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 1 week
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I renewed the RSPCA pet insurance…
I renewed the RSPCA pet insurance because we had a good response from them with our previous dog who developed a brain tumour and had to be put to sleep. The insurance company dealt with the final claim as per the terms of the insurance and settled accordingly, not something you can take for granted these days.
May 11, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Colin, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Rspca insurance
Took ages to process. Poor communication and was very poor system to upload support documents needed.
February 19, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Kate, thanks for reaching out and sharing your thoughts with us. We’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Andy from the RSPCA Pet Insurance Team
Recommend
Streight forward application. With easy form. Very reasonable price. Pleased with purchase so far
May 1, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Hi Lesley, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
My pup was lame
My pup was lame, he went for x-rays to find out what was causing it. The vet claimed directly and RSPCA paid immediately, no quibble at all. So simple and reassuring to know he's covered with them .
May 1, 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Richard, thank you so much for your kind words and for leaving a review. I hope your Puppy is ok. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Yep brilliant had a simple question and…
Yep brilliant had a simple question and answer form to fill out took five minutes
May 5, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Sharon, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
New insurance for Marley
Excellent service, quick and easy, really good plan and benefits and great cost, would recommend.
May 4, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Just had a claim and used my entire…
Just had a claim and used my entire allowance in one go. Got paid quickly and I’m very impressed.
April 20, 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Worth it
It was so easy to do. I'm really grateful that it was all plain speaking and not long drawn out difficult questions.
Thank you R.S.P.C.A.
April 21, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Suzan, Thank you for your kind words and for choosing the RSPCA Pet Insurance.
Total care and understanding
Our 12 month old Lab took ill over the Easter Break which resulted in us having to take him to a veterinary hospital on bank holiday money on our way home from a Norfolk break. He was hospitalised and operated on that evening. I contacted the RSPCA pet insurance the next day and they were excellent. So easy to talk to and made everything simple to understand which was greatly appreciated ,especially when you are worried about your pet. The claim was approved and paid very quickly as was the two follow up appointments to check his operation site with our own vet. This is the first time i have had to claim on a pet insurance policy and i have nothing but praise for RSPCA pet insurance
April 6, 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Mr Vickers. Thank you so much for sharing your story. We are incredibly relieved to hear that your young Lab is on the mend after such a frightening ordeal during your holiday!
It’s never easy when a pet falls ill, so we’re glad we could provide some peace of mind by making the claims process simple and fast. We’ll be sure to pass your kind words along to our team.
Wishing your brave boy a very speedy and full recovery!
Claim settled quickly
December 29, 2025
Reply from RSPCA Pet Insurance (UK)
Hi Lynne, thank you so much for your kind words and for leaving a review.
Andy from the RSPCA Pet Insurance Team
There was no fuss excellent service
There was no fuss excellent service, they contacted my vet payment in my bank super fast, thank you RSPCA
January 2, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Elizabeth, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Straightforward and efficient plus…
Straightforward and efficient plus competitively priced
April 3, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Linda, thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Hi Chris, thank you so much for your kind words and for leaving a review! We're glad you found the service easy to use.
Andy from the RSPCA Pet Insurance Team
It’s my first time experience having…
It’s my first time experience having pet
Insurance. I found RSPCA cheaper than any others.
March 21, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Kay, thank you for taking the time to leave a review! We're really glad you found our prices competitive and are happy to have you and your pet in the RSPCA Pet Insurance family.
Kate from the RSPCA Pet Insurance Team
Top marks
The lady I spoke to on the phone was very caring and compassionate and I felt like a valued customer.
April 9, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Sandra, thank you for your kind words and for taking the time to leave a review! We're really glad you had such a great experience.
Kate from the RSPCA Pet Insurance Team
Easy to understand
Easy to understand, very reasonable price. A company I trust. Would recommend
April 1, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you for your kind words and for taking the time to leave a review! We're really glad you would recommend our service, thank you for your support.
Kate from the RSPCA Pet Insurance Team
Easy to complete and fully understand
Easy to complete and fully understand. Competitive price.
April 5, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Caroline, thank you for taking the time to leave a review! We're really glad you find our prices competitive and we're happy to have you and your pet in the RSPCA Pet Insurance family.
Kate from the RSPCA Pet Insurance Team
great insurance
Everything was clear and precise , i did not need to ask any questions about anything.
March 24, 2026
Reply from RSPCA Pet Insurance (UK)
Hi there, thank you for your kind words and for leaving a review! We're so glad you're happy with the service you received.
Kate from the RSPCA Pet Insurance Team
Room for improvement
I’ve had a generally positive experience with RSPCA insurance so far. The process has been straightforward, and customer service has been helpful when needed.
However, one improvement I would strongly suggest is regarding pre-existing conditions. It would be very beneficial if conditions that are no longer active or have fully resolved could be reconsidered for coverage. At the moment, even inactive issues seem to remain excluded, which feels quite restrictive—especially when they are no longer impacting the pet’s health.
Allowing some flexibility for non-active conditions would make the policy much more fair and competitive compared to other insurers.
Overall, a good service, but this change would make a significant difference.
March 19, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Aleksandra, thank you so much for your kind words and for leaving a review! We're glad you're happy with the service. I will definitely pass on your feedback for review by our team, it's really valuable to hear from customers like you to know how we can improve.
Kate from the RSPCA Pet Insurance Team
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