From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more
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Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more
Company replied
Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more
I couldn’t be happier with RSPCA Pet Insurance! The online form was super easy to complete, and the whole process was quick and stress-free. They liaised directly with my vet, which made everything so... See more
Company replied
Company details
Written by the company
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Contact info
Parkside, Chart Way, RH12 1GY, Horsham, United Kingdom
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
Get peace of mind
4.5
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Great service
My vet practice was able to handle the claim for me so I didn't have to complete any forms, in fact I didn't have to do anything apart from check progress of the claim.
I had one query regarding what could be claimed for. When I telephoned the RSPCA helpline I was dealt with politely and efficiently.
February 11, 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Jo, thanks so much for leaving a review! We're really glad you're happy with the service we provided and hope your furry friend is on the mend.
All the best, Kate from the RSPCA Pet Insurance Team
Great experience
After only joining rspca pet insurance in January I did not expect my puppy to get sick so soon after in the February where I had to get him emergency medical attention and was hospitalised for 2 days. I was very stressed and worried about the fees as well as My puppy being unwell but after putting in a claim and a few details required from the insurers within 7 days rspca paid me out my claim without any problems. This was a relief and a big weight lifted off my shoulders.
February 10, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Carol, thank you for your kind words and for leaving a review. We're really glad you are happy with the service we provided, and we hope your puppy is feeling better!
All the best, Kate from the RSPCA Pet Insurance Team
Customer service is none existent with…
Customer service is none existent with the RSPCA insurance and this is when I haven't even made a claim. All I have been trying to establish is how much my premium will be next year as the policy expires in 2 days time. No response, cant get through on the phone and even the CEO of the RSPCA is just ignoring emails. God only help me if I ever needed to ever make a claim. I appreciate that the RSPCA subcontract the insurance to a third party but if they are putting their name to a product they have to take dome responsibility.
February 25, 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Nick, thanks for reaching out and sharing your thoughts with us. We totally understand why you’re frustrated that you've been unable to access our customer services and we’re sorry to hear this has impacted your experience with RSPCA Pet Insurance.
If you would like to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
It was so easy to get a quote for my…
It was so easy to get a quote for my pet insurance, so much cheaper than the others, even the insurance cost renewal with the company I used.
February 4, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Christine, thank you for your kind words and for leaving a review! We're really glad you are happy with your insurance product.
All the best, Kate from the RSPCA Pet Insurance Team
I will always use RSPCA insurance for…
I will always use RSPCA insurance for my dog, Ted. They accepted my claim, listened and were responsive. Thank you RSPCA
December 3, 2025
Reply from RSPCA Pet Insurance (UK)
Hi Jenny, thanks so much for your kind words and for leaving a review! We hope your Ted is on the mend. Thank you for your support.
All the best, Kate from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Hi Marian, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family!
All the best, Kate from the RSPCA Pet Insurance Team
Very frustrating service
Very frustrating. I was asked to send medical history for our dog. No problem sent by email as requested. No response. Our vet sent history also no response. I emailed again as I was concerned premium may go up. No response. Phoned them, hung on for 15mins gave up. I assume no premium increase but to get no replies is awful. I want to support a charity RSPCA but won’t renew unless service changes
January 7, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Stuart, thanks for reaching out and sharing your thoughts with us. We understand why you’re frustrated that our team didn't confirm receipt of your dog's medical history, we apologise. Our Customer Service Team should be able to follow up if you would like to reach out to them; they can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
Good price insurance - and supports a charity!
I bought insurance from the cat from RSPCA as the terms were somewhat more attractive than competitors but it was that fact that RSPCA, as a charity, would benefit from my purchase.
January 31, 2026
Reply from RSPCA Pet Insurance (UK)
Hi William, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family! Thank you for your support.
All the best, Kate from the RSPCA Pet Insurance Team
Online quotes…
Very quick online quotes given at a very reasonable price. Excellent value
January 30, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Lottie, thanks so much for your kind words and for leaving a review. We're really glad you're happy with our service and price, thank you for your support!
All the best, Kate from the RSPCA Pet Insurance Team
Beyond poor service and process
Beyond poor service and process, had our claim rejected on false basis twice saying no information had been provided about the pet’s history despite the vets twice providing evidence it had been sent.
If you can afford to pay more for a better service, I strongly recommend you do not settle for RSPCA. Unfortunately, as I was a strong supporter of the brand until actually having to make a claim (first time in 10 years).
February 3, 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Marie, thanks for reaching out and sharing your thoughts with us. We understand why you’re frustrated that your pet's history was not taken into account and we’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
Easy to join
Easy to join. Luckily not needed yet. Changed from Petplan which was excellent but cost went up a lot with no clear reason. I’ll only know what the insurance is like if and when I use it.
January 15, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Leonard, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family!
All the best, Kate from the RSPCA Pet Insurance Team
Very easy to set up
January 13, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Christopher, thanks so much for your kind words and for leaving a review!
All the best, Kate from the RSPCA Pet Insurance Team
RSPCA Pet Insurance was very…
RSPCA Pet Insurance was very competative price wise and cover wise.
January 26, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Gillian, thanks so much for your kind words and for leaving a review!
All the best, Kate from the RSPCA Pet Insurance Team
Most affordable policy.
I have an old english bulldog and was looking for lifetime insurance for him. I find RSPCA to offer the best cover at a reasonable monthly amount. The website and forms were so easy to navigate.
January 26, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Diane, thanks so much for your kind words and for leaving a review! We're really happy to have you and your dog in the RSPCA Pet Insurance family.
All the best, Kate from the RSPCA Pet Insurance Team
easy to use portal
easy to use portal made it very easy to make a claim and
it was quickly and efficiently dealt with
January 16, 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Steve, thanks so much for your kind words and for leaving a review! We're glad you found the process easy.
All the best, Kate from the RSPCA Pet Insurance Team
Easy to sort out.
January 19, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Martin, thanks so much for your kind words and for leaving a review! We're glad you found the process easy.
All the best, Kate from the RSPCA Pet Insurance Team
Easy and straightforward to setup
January 16, 2026
Reply from RSPCA Pet Insurance (UK)
Hi John, thanks so much for your kind words and for leaving a review!
All the best, Kate from the RSPCA Pet Insurance Team
I was looking around for a cover for my…
I was looking around for a cover for my dog. I then came across the RSPCA. I am a monthly supporter, so I was more than happy to support the RSPCA. The insurance process was extremely smooth. I feel the cover and the monthly amount were very competitive.I would recommend the RSPCA insurance
January 2, 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Thanks for picking us for your pet insurance! We're glad to hear you had a smooth experience and are very happy to have you and your dog join the RSPCA Pet Insurance family!
Take care, Kate from the RSPCA Pet Insurance Team
Insurance was due for renewal &…
Insurance was due for renewal & comparison site provided RSPCA as top one for value for money. Checked previous insurance renewal quote against RSPCA & for exactly the same policy RSPCA were £200 cheaper!!!
December 7, 2025
Reply from RSPCA Pet Insurance (UK)
Thank you for your kind comments regarding our pricing, and for taking the time to leave a review! We really appreciate it and are excited to welcome you and your furry friend to the RSPCA Pet Insurance family!
Take care! Kate from the RSPCA Pet Insurance Team
So easy to set up
January 14, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Jayne, thank you for your kind comments, we're happy you had a smooth process setting up your insurance! We are excited to welcome you and your furry friend to the RSPCA Pet Insurance family!
Take care,
Kate from the RSPCA Pet Insurance Team
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