From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more
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Review summary
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Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more
Company replied
Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more
I couldn’t be happier with RSPCA Pet Insurance! The online form was super easy to complete, and the whole process was quick and stress-free. They liaised directly with my vet, which made everything so... See more
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Company details
Written by the company
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Contact info
Parkside, Chart Way, RH12 1GY, Horsham, United Kingdom
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
Get peace of mind
4.5
Excellent
227 reviews
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This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Straightforward and efficient plus…
Straightforward and efficient plus competitively priced
April 3, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Linda, thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Hi Chris, thank you so much for your kind words and for leaving a review! We're glad you found the service easy to use.
Andy from the RSPCA Pet Insurance Team
It’s my first time experience having…
It’s my first time experience having pet
Insurance. I found RSPCA cheaper than any others.
March 21, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Kay, thank you for taking the time to leave a review! We're really glad you found our prices competitive and are happy to have you and your pet in the RSPCA Pet Insurance family.
Kate from the RSPCA Pet Insurance Team
Top marks
The lady I spoke to on the phone was very caring and compassionate and I felt like a valued customer.
April 9, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Sandra, thank you for your kind words and for taking the time to leave a review! We're really glad you had such a great experience.
Kate from the RSPCA Pet Insurance Team
Easy to understand
Easy to understand, very reasonable price. A company I trust. Would recommend
April 1, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you for your kind words and for taking the time to leave a review! We're really glad you would recommend our service, thank you for your support.
Kate from the RSPCA Pet Insurance Team
Easy to complete and fully understand
Easy to complete and fully understand. Competitive price.
April 5, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Caroline, thank you for taking the time to leave a review! We're really glad you find our prices competitive and we're happy to have you and your pet in the RSPCA Pet Insurance family.
Kate from the RSPCA Pet Insurance Team
great insurance
Everything was clear and precise , i did not need to ask any questions about anything.
March 24, 2026
Reply from RSPCA Pet Insurance (UK)
Hi there, thank you for your kind words and for leaving a review! We're so glad you're happy with the service you received.
Kate from the RSPCA Pet Insurance Team
Room for improvement
I’ve had a generally positive experience with RSPCA insurance so far. The process has been straightforward, and customer service has been helpful when needed.
However, one improvement I would strongly suggest is regarding pre-existing conditions. It would be very beneficial if conditions that are no longer active or have fully resolved could be reconsidered for coverage. At the moment, even inactive issues seem to remain excluded, which feels quite restrictive—especially when they are no longer impacting the pet’s health.
Allowing some flexibility for non-active conditions would make the policy much more fair and competitive compared to other insurers.
Overall, a good service, but this change would make a significant difference.
March 19, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Aleksandra, thank you so much for your kind words and for leaving a review! We're glad you're happy with the service. I will definitely pass on your feedback for review by our team, it's really valuable to hear from customers like you to know how we can improve.
Kate from the RSPCA Pet Insurance Team
It was easy to set up the policy… in my opinion a very good insurance for your pet
It was easy to set up the policy… A lot cheaper in Price than the insurance company I was with… And also I was very impressed that they cover dental for animals… Which I find very rare with other companies…
February 25, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Jacky, thank you so much for your kind words and for leaving a review! We're glad you're happy with the price of your pet insurance with us.
Kate from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Hi Nick, thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Kate from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Hi Chrissie, thank you so much for your kind words and for leaving a review! We're glad you found the service easy to use.
Kate from the RSPCA Pet Insurance Team
Covers my pets for all eventualities…
Covers my pets for all eventualities and give me the peace of mind to know they are able to have treatment they need when they need it.
March 4, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Alison, thank you so much for your kind words and for leaving a review!
Kate from the RSPCA Pet Insurance Team
We rehomed Tara from RSPCA Bawtry…
We rehomed Tara from RSPCA Bawtry Rotherham. The free 1 monthPetplan was too expensive to continue cover so I shopped around. RSPCA offered good cover for good benefits and at an affordable price.
March 5, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Anne, thank you so much for your kind words and for leaving a review. We're glad to hear you are happy with our price and we're happy to have you and Tara in the RSPCA Pet Insurance family!
Kate from the RSPCA Pet Insurance Team
Good value and good service
The change to RSPCA seems to have gone according to plan. The premium we are paying is about 1//3rd of what we were paying for half the level of cover though with higher levels of cover for ancillary services. The cover is with the same insurer so would appear to represent good value.
March 4, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family!
Kate from the RSPCA Pet Insurance Team
The RSPCA pet insurance is a SCAM!
The RSPCA pet insurance is nothing more than a scam!
They will happily take your monthly payments until you need to claim and then they just find the first excuse they can to refuse to pay up!
We have had 3 policies for our cats with them and paid a substantial monthly amount. However recently one of our cats needed vet treatment and they have refused our claim.
Not only have I now cancelled all three policies, I have also cancelled my monthly £20 donation to the RSPCA.
I will never give the RSPCA an other penny as long as I live!
March 5, 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Nigel, thanks for reaching out and sharing your thoughts with us. We’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
So easy to renew with RSPCA at a very…
So easy to renew with RSPCA at a very competitive price
February 10, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Valerie, thank you so much for your kind words and for leaving a review. We're glad to hear you are happy with our price and we're happy to have you and your pet in the RSPCA Pet Insurance family!
Kate from the RSPCA Pet Insurance Team
My previous cat was insured with RSPpCA…
My previous cat was insured with RSPpCA & i was always happy with how claims were dealt with
January 31, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Jenny, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Kate from the RSPCA Pet Insurance Team
Just right for my dog and me
I found this insurance when I wanted to change from my original one, due to the fact it had gone up half as much again. Sometimes it's hard enough to find a good insurance for a crossbreed or a rescue dog as it it, let alone a good one. Personally I can't see why but it is. Finding this one was a godsend. Everything my dog and me needed and for an excellent monthly price. Two happy customers here 😁
February 4, 2026
Reply from RSPCA Pet Insurance (UK)
Hi Katrina, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your dog in the RSPCA Pet Insurance family!
Kate from the RSPCA Pet Insurance Team
Competitive rates.
Competitive rates and a policy which fits our dogs needs from a renowned animal charity.
February 26, 2026
Reply from RSPCA Pet Insurance (UK)
Thank you for your kind words and for leaving a review! We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family! Thank you for your support.
Kate from the RSPCA Pet Insurance Team
Great service
My vet practice was able to handle the claim for me so I didn't have to complete any forms, in fact I didn't have to do anything apart from check progress of the claim.
I had one query regarding what could be claimed for. When I telephoned the RSPCA helpline I was dealt with politely and efficiently.
February 11, 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Jo, thanks so much for leaving a review! We're really glad you're happy with the service we provided and hope your furry friend is on the mend.
All the best, Kate from the RSPCA Pet Insurance Team
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