Rubberonline Reviews 

177
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the incredibly fast delivery services and the outstanding quality of the items received for home and business uses. Many people also highlight the exceptionally helpful customer service team and the smooth website ordering process that makes all purchases completely effortless. Some reviewers were not happy with specific product aspects, mentioning that items occasionally differed from the listed online specifications or experienced unexpected wear over time. A few consumers noted that return policies or guarantees might feel somewhat limited when addressing these occasional issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality of items such as... See more

Service

Reviewers highlight positive aspects of service, describing it as efficient, fast, and hassle-free from start... See more

Quality

People report positive experiences with quality, highlighting that items are sturdy, well-made, and exceed... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that orders arrive promptly and... See more

Order

Clients share positive opinions on order, highlighting quick delivery times and high product quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service from Rubberonline was great, they went oit of their way to deliver my foam tiles to me the next day ( I stay in Cape Town) because I neede them urgently for my Play Therapy practice. The... See more

Company replied

Rated 5 out of 5 stars

Great service, even over the festive period when many businesses are closed. Delivery and product were outstanding and as indicated on the order. Very helpful web assist as well from service staff. Pr... See more

Company replied

Rated 5 out of 5 stars

Rubberonline was amazing to work with. Their products are very well priced and easy to order via the website. Once payment was made the order was packed and shipped very quickly. The goods arrived qui... See more

Company replied

Rated 5 out of 5 stars

Rubber online has amazing products and excellent customer service. I ordered rubber mat tiles for my home gym and was delighted with how fast they were delivered and by their excellent quality. Second... See more

Company replied


Company details

  1. Rubber Products Supplier

Written by the company

Rubber Online is a premier supplier of high-quality rubber products in South Africa, offering a comprehensive range including sheeting, flooring, hoses, and more. Our commitment to quality and reliability sets us apart, as we source our products from reputable manufacturers to ensure durability and performance. With a user-friendly website, customers can easily browse and purchase products online, supported by our exceptional customer service and expert advice. At Rubber Online, customer satisfaction is paramount. We prioritize timely delivery and competitive pricing, guaranteeing a seamless experience for our clients. Our reputation for reliability and efficiency has made us a trusted partner across various industries, whether customers require industrial-grade sheeting or specialized hoses for automotive applications. Experience the convenience and quality of Rubber Online today. Visit our website to explore our extensive inventory and discover why we're the preferred choice for rubber products in South Africa.


Contact info

4.8

Excellent

TrustScore 5 out of 5

177 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(177)

77 reviews in the last 12 months

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Rated 3 out of 5 stars

Customer service and feedback is…outstanding. Full marks

Customer service and feedback is commendable. 1 of the items ordered was incorrect. This item was swopped out with the correct item within hours of being delivered. Unfortunately, the correct items quality is dissapointing.
I look forward to making use of their services again in the future.

March 27, 2024
Rubberonline logo

Reply from Rubberonline

Hi, Shaun

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the quality of the wall protector you received. Ensuring the satisfaction of our customers is of utmost importance to us, and we truly value your input.

We're glad to hear that Sauda was able to assist you and offer a replacement, although we understand your decision to opt for a one-time purchase for this particular item. You're understanding and appreciation of our efforts mean a lot to us.

We want to assure you that we continuously strive to improve the quality of our products and services.

We're grateful for your willingness to consider purchasing from us again in the future. Please know that we are here to assist you with any further needs you may have, and we'll do our best to ensure your next experience with us exceeds your expectations.

Once again, thank you for bringing this matter to our attention. We look forward to serving you again soon.

Rated 5 out of 5 stars

Good salesperson

Good salesperson
Great updates on order
Quick delivery

March 13, 2024
Rubberonline logo

Reply from Rubberonline

Hi, Ismail

Thank you so much for your feedback.
We hope that you shop with us again.

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