RUBI Reviews 1,009

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

I bought this saw as a step up from the usual decent rated diy type that I’ve previously used. It’s definitely a marked improvement in build quality and design and cuts very well the tiles and s... See more

Company replied

Rated 5 out of 5 stars

I have been extremely satisfied with all the items that I have used that are made by Rubi. There is a consistent quality and reliability that I can depend on for the beat project outcomes. With onlin... See more

Rated 5 out of 5 stars

I had a few technical questions for a Rubi tile cutter I had bought, and Rubi's phone operator directed me to a guy named Eddie in the Miami location. He took the time to video chat with me and gave m... See more

Company replied

Rated 5 out of 5 stars

The saw works great. The rubber shoe at the bottom of the water hose really keeps the blade wet which helps with the cut. With big tiles the water is always going to tend to run off and not get redire... See more

Company replied

Company details

  1. Tool Manufacturer

Written by the company

RUBI is the world's leading manufacturer of premium tiling tools, including tile cutters, wet saws, diamond blades, drill bits, and related construction tools. RUBI Group is headquartered in Rubí (Barcelona, Spain), with 11 subsidiaries and 2 production and logistics centers. The RUBI brand is present in more than 120 countries, thanks to a strong network of subsidiaries and branches across 5 continents. Currently, RUBI Group designs, manufactures, and distributes tools and equipment for the construction industry, specializing in solutions for the proper installation of ceramic and other building materials.

Free warranty extension

Free warranty extension on selected products if you register them

For more than 12 years, RUBI CLUB has been rewarding tilers with free warranty extensions and exclusive access to promotions, content, and events for RUBI CLUB registered members.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

best machine brought

best machine brought, got it from tops tiles with a trade discount was cheaper online but didn't want any hassle if need to return or needed repair, loved the fact it came with 3 years warranty, only issue I would say if your using big tile for example 1200 x 800 you will struggle but due to space and storage I didn't go for the bigger one but it still dose the job, easy to use and folds away water pump and spray system is lovely feature, clean cut easy to clean lovely bit of kit and I've brought 3 different brands in the past year and returned them due to not cutting straight and clean.

April 12, 2023
Rated 4 out of 5 stars

Good tool for large format tiles

Good tool for large format tiles. But with that in mind side table extension is must be in set. Motor is little bit to week for it, but pretty quite. Entry level tool for 48 inch tiles. This is first impression with my 20 years experience of cutting tiles with other tools.

March 31, 2023
Rated 4 out of 5 stars

Well my experience isn't always great

Well my experience isn't always great, but I guess its not entirely yalls fault. Lots of good new products you offer go unseen in the state of Oklahoma where I live. Replacement parts are very hard to track down and obtain. I love a good amount of your products and could go on and on about what is good and bad and how to help. I also travel all around the US tiling Lowe's bathrooms and would love to show off your products and brand, free of charge. All I would ask is to test your new products to give you a real word feedback. If I like it and it works how it should I will buy it. If it doesn't perform, I can tell you why.

March 19, 2023
Rated 4 out of 5 stars

My 1st time with Rubi

Ease if use, smooth rollers, not too heavy, how ever the side table could be stronger not plastic, when moving tile to the outer edge it drops slightly causing water to run off, I would pay more if the add on side table was aluminum and larger the saw legs could use some leveling feet,

February 16, 2023
Rated 1 out of 5 stars

No customer support

The only problem was that there was no customer support at all. I had an issue with my DC250-1200 saw so I called customer service, technical support. I did this 3 times within a 2 hour period. The tech was always the same, was not available and prompted for a message but the mailbox was full. I believe the tech was Hector. Then I tried customer service, I called twice and didn’t answer, the second time I left a voicemail but never got a call back

February 9, 2023
Rated 5 out of 5 stars

Rubi is the best!

I am very satisfied with the Rubi tool for processing and laying tiles, I was very disappointed that we don't have Rubi Croatia because many ceramists would use Rubi products, Rubi is the best!

February 4, 2023

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