Had my ears pierced by Rachel today. She was very professional and put me at ease straight away. Wonderful experience. Thank you so much Rachel. Highly recommended
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I am delighted with my recent purchase of an alarm clock! It was an excellent price, delivery was free and arrived within a couple of days. It was perfectly packaged and came with a battery! I cann... See more
Good polite telephone customer service enquiry helped towards making my purchase decision. Product arrived promptly in very efficient packaging including a Daisy gift bag in the box as well as the lit... See more
Company replied
Excellent service. Ordered nomination charm at a great sale price, arrived quickly, genuine product, came boxed with nomination bag too. First time using this company but will definitely use again. On... See more
Company replied
Company details
Written by the company
RUBIROX is an independently owned family jewellers based in Stamford, Lincolnshire. Our charming and contemporary store first opened its doors in 2010, originally under the name ‘You & Beyond’. Throughout the years, the store has added to its collection of brands to become Stamford’s destination store for jewellery and watches, now stocking a collection of over twenty brands from across the world. The store underwent a refurbishment in 2017 and re-opened under a new name ‘RUBIROX’ to deliver an even greater experience to our wonderful customers, whilst also launching our online store.
Contact info
14 St. Mary's Street, PE9 2DF, Stamford, United Kingdom
- 01780 755996
- info@rubirox.co.uk
- rubirox.co.uk
4.9
Excellent
403 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent selection and service
June 17, 2021
Reply from RUBIROX
Thank you for the great review! Hope to see you again soon :)
- The RUBIROX Team
No issues fast delivery
June 16, 2021
Reply from RUBIROX
Thank you for the great review! Glad you're happy with your order :)
- The RUBIROX Team
Reply from RUBIROX
Hello Melanie, Thank you for your review. As we said at the time we had an issue with a till update meaning you were charged an old slightly higher price instead of the correct price. As soon as we were made aware of this we rectified the problem and offered you some extra discount by way of apology. I realise this isn't the first error we have made and we can only apologise - this is very rare and it's extremely unfortunate that you have experienced this more than once. We really value our loyal customers and sincerely hope we'll see you again soon - if there is anything else we can do for you, please don't hesitate to get in touch.
- The RUBIROX Team
Excellent service
Excellent service. Nothing too much trouble. Lovely products, quick delivery. Beautifully packaged.
June 15, 2021
Reply from RUBIROX
Thank you for another great review! So glad you're happy with your order and that it arrived quickly for you. Looking forward to seeing you again soon :)
- The RUBIROX Team
I had to return a item to Rubirox …⁰⁰0
I had to return a item to Rubirox .Customer Service are fabulous and so helpful. 5 star all the way x thank you
June 11, 2021
Unprompted review
Reply from RUBIROX
Thank you for the lovely review! So glad we were able to help, hope to see you again soon :)
- The RUBIROX Team
Rubirox provided excellent customer…
Rubirox provided excellent customer service to sort an initial delivery problem with Royal Mail. The Hot Diamonds Amulet Crescent Pendant was a 21st birthday gift and it is really lovely. The quality of the necklace is very good, just the right size and length. The presentation box and bag add a further touch of class. The recipient was absolutely delighted and commented on how dainty it looks. I will certainly be recommending your company and using again in the future. Thank you for a really great shopping experience.
June 10, 2021
Unprompted review
Reply from RUBIROX
Thank you so much for such a great review! We're soo glad to hear they they loved the necklace, we can't wait to see you again :)
- The RUBIROX Team
Initial necklace
Quick service beautifully packaged Hot Diamond initial necklace, bought as a birthday gift.
June 8, 2021
Reply from RUBIROX
Thank you for the lovely review - we're sure they'll love their gift! Hope to see you again soon :)
- The RUBIROX Team
Great service
Really helpful and great to deal with and fab communication ! Can’t fault them thanks x
June 7, 2021
Reply from RUBIROX
Thank you so much for your review! We're very sorry your order took a little longer to arrive because of an error by royal mail but glad we were able to get it sorted for you :) Hope to see you again soon.
- The RUBIROX Team
I bought some Lovely earrings off the…
I bought some Lovely earrings off the internet and was very surprised by the lovely packaging that they came in, I got the same pretty box and bag as I would have if I had bought them in store, which I thought was a nice touch.
June 3, 2021
Reply from RUBIROX
Thank you for the lovely review! We try to make the online jewellery buying experience just as special as if you were in store so we're glad you appreciated that. Hope to see you again soon :)
- The RUBIROX Team
Very good shopping experience.
Very Quick delivery of product! I’m pleased with the service and would definitely order from you again.
May 27, 2021
Reply from RUBIROX
Thank you so much for a lovely review, we're so glad you had a good experience shopping with us! Hope to see you again soon :)
- The RUBIROX Team
Beautiful jewellery
Beautiful jewellery but the pin that goes through your ear seems a little fragile and concerned they won't last long.
Cannot fault the bracelet at all.
May 24, 2021
Reply from RUBIROX
Thank you so much for the review, the pieces are beautiful! We, personally, haven't had any issues with the Shaun Leane earrings and are confident they will last a long time for you. If you do have any issues with the earrings then please do let us know and we will be happy to help sort out any problems! Thank you for shopping with us, hope to see you again soon :)
- The RUBIROX Team
Item has not been delivered.
May 11, 2021
Reply from RUBIROX
I'm sorry to hear this - our shipping is normally very reliable. I've just sent you an email and hopefully we can get this sorted quickly.
Great service
Everything arrived and was as expected. 1 item was engraved I paid for quick delivery and that’s what I got thank you.
May 10, 2021
Unprompted review
Reply from RUBIROX
That's great, so glad it was all as you wanted. Thank you for the lovely review!
- The RUBIROX Team
Beautiful jewellery at a good price
Beautiful jewellery at a good price .
Beautifully wrapped.
May 2, 2021
Reply from RUBIROX
Thank you for the great review - hope to see you again soon :)
- The RUBIROX Team
Great website
Great website, with lots of choice, and ordering my earrings was very user friendly. The packaging was also lovely.
April 29, 2021
Reply from RUBIROX
Thank you for such a lovely review! So glad to hear you had a good experience shopping with us :)
- The RUBIROX Team
Fast delivery
April 24, 2021
Reply from RUBIROX
Thank you for the review - glad it got there quickly for you :)
- The RUBIROX Team
Very happy with this purchase
The watch is of good quality and was excellent value. It arrived quickly and was delivered in an attractive gift bag. Very happy with this purchase.
April 22, 2021
Reply from RUBIROX
That's so good to hear, glad you were happy with your order! Thank you for the lovely review :)
- The RUBIROX Team
Excellent service on a return firm…
Excellent service on a return firm Caitlin. I purchased the wrong size but Caitlin kept me updated throughout the transaction. The gift bag my bracelet came in was gorgeous.
Would highly recommend and will definitely purchase again.
Thankyou
April 21, 2021
Unprompted review
Reply from RUBIROX
Thank you so much for such a lovely review! We've passed on your thanks to Caitlin, we're so glad we were able to get everything sorted for you. Hope to see you again soon. :)
- The RUBIROX Team
Lovely Daisy Stud earings
Good polite telephone customer service enquiry helped towards making my purchase decision. Product arrived promptly in very efficient packaging including a Daisy gift bag in the box as well as the little soft tie bag the earings came in. Would definitely use again.
April 20, 2021
Reply from RUBIROX
So glad we were able to help! Thank you for the great review, so happy to hear you were happy with your order. Hope to see you again soon :)
- The RUBIROX Team
Rubirox Rocks!!
Excellent service from start to finish, would definitely buy from again. Delighted with my Shaun Leane hook earrings - thank you!
April 16, 2021
Reply from RUBIROX
Thank you so much for a lovely review! So glad you like the earrings, we love them too. Hope to see you again soon :)
- The RUBIROX Team
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