Ruff and Tumble Reviews 2,180

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and durability. Many people appreciate the excellent delivery service, highlighting quick dispatch and prompt arrival of their orders. The products, such as drying coats and bed covers, are frequently described as perfect fits and highly functional for their pets. Some people were dissatisfied with delivery issues, including delayed or lost items, and parcels being delivered to the wrong address. A few customers also mentioned that certain products, while generally good, had minor issues like being too large in some areas or the leather scratching easily.

What people talk about most

Product

Consumers express high satisfaction with the products, frequently highlighting their excellent quality,... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent craftsmanship and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy delivery, with... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the speedy... See more

Order

Reviewers express satisfaction with the ordering process. Customers highlight the ease of ordering, the very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted that the burnham bolster bed towelling dog bed cover fitted my Ivy and Duke Large lounger bed perfectly!! Ivy and Duke don’t make anything like this so I took a gamble that this would fit an... See more

Rated 5 out of 5 stars

Ordered three large dog bed covers which arrived quickly (two days!) and look great! Dogs happily jumped into their nice clean new towelling bed sheets 😂 they look good quality and easy to put on an... See more

Rated 5 out of 5 stars

We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being retu... See more

Rated 5 out of 5 stars

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more


Company details

  1. Pet Store

Written by the company

At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

This is my 3 time ordering with Ruff…

This is my 3 time ordering with Ruff and Tumble and I had a wonderful experience from Customer service questions to receiving great products for our Dog inn for all our clients to enjoy.
I am impressed with the quality of every product ...A very happy Canadian Customer

December 30, 2025
Rated 5 out of 5 stars

Dog coats and bed

Dog coats and bed
The design of both products was well thought through and excellent. Quality was also very good.
I have been recommending them to all my friends!

January 2, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, top quality coat and delivery was really quick.
This coat is replacement for my previous one which had been used for 6 years !!

January 2, 2026
Rated 5 out of 5 stars

Excellent quality at sensible prices

I bought a few items as Christmas gifts.
1. The Hunter Bear Dog Toy was a huge hit with the recipient and has become the favourite toy.
2. The Dog Drying Mitts are perfect for drying my ESS's leg feathers and tail.
3. The Dog Drying Coat has proved perfect for drying a very snowy spaniel, and keeping her snug in the car on the way home from our snowy walk.
I would highly recommend these products, especially as it's supporting a local company.

January 9, 2026
Unprompted review
Rated 3 out of 5 stars

Turkey?!?

Firstly, the products are good. My issue, being a proud Norfolk boy, is that they are advertised hard as from Norfolk, used on Norfolk beaches, designed by a Norfolk person etc etc. Nowhere on the website does it say they are made in Turkey.
I’m happy with them but it’s a shame the product couldn’t follow the atmosphere generated by the advert and give some work to those in Norfolk or at least in UK.

December 30, 2025
Ruff and Tumble logo

Reply from Ruff and Tumble

Hi Flip, Thank you for your review.
As you quite rightly spotted, we are a proudly Norfolk-born company. The original designs were created on a kitchen table in Brancaster, and the very first of our Drying Coats were made in Hunstanton!

Unfortunately, the cost of having them made in Norfolk was such that we could never have made a successful business from it.
So, we turned to the home of cotton towelling - Turkey.
We state where our Drying Coats are made in the FAQ pages and the "Our Story" page, as well as on the Drying Coats themselves.
It's a shame that we were unable to keep producing them in the UK but they're made in the next best place.
Many thanks

Rated 4 out of 5 stars

Thank you for your response 😊

Great response from Ruff and Tumble below. Your description of the coat and quality have made me reassess my thoughts. So often t h e quality of items bought online is poor. Turkish cotton, towels are top quality, I agree. I've given you 4 stars in the hope that when I order the coats will be good quality. May I commend you on your speedy and full response.

I was keen to buy another drying coat for my working cocker spaniels. I put in their weight on the site, and was directed to Medium.
I cannot believe it is £60 for a towelling dog coat. Why is this so expensive and special.
I have an old towel to dry my dogs after working or walking. Then if it's cold a fleece coat at £8.
£60 for a towelling coat, which will be wet and perhaps freeze in the back of a car sounds frightening and hugely expensive.
Looking forward to your response.

December 29, 2025
Unprompted review
Ruff and Tumble logo

Reply from Ruff and Tumble

Thank you for your review and for raising your concerns - we’re happy to explain.

Ruff and Tumble Dog Drying Coats are designed to dry the dog, not simply wipe water off the surface. Unlike using a towel, which often leaves you with a wet towel and a still-damp dog - our drying coats work by being worn for a period of time. The fabric actively draws moisture away from the dog’s coat, allowing them to dry naturally without rubbing, mess, or repeated towel changes.

Our coats are made with our signature double layer of natural cotton towelling, specifically developed for absorbency, breathability, and durability. They are not made from synthetic microfibre (plastic-based fabrics commonly used in cheaper alternatives), and they are not made in China. Ruff and Tumble drying coats are responsibly made in Turkey, a country renowned for producing the world’s highest-quality cotton towelling.

For many working dog owners, one drying coat replaces multiple towels and an additional fleece (because once the dog is dry the coat will keep them warm), while also protecting cars, crates, and homes from water and mud. Used correctly, the coat absorbs moisture from the dog rather than remaining cold and wet against the skin.

We would also note that this feedback appears to be based on perception rather than use of the product itself. Customers who do use our drying coats (including many gundog and working spaniel owners) regularly tell us they would not be without them.

That said, every owner is free to choose what works best for them and their dogs, and we respect that. We’re always happy to answer questions or offer guidance if you’d like to learn more before purchasing.

The size Medium in our Classic Collection is £51.95 and if you sign up to our mailing list you can also get an addiontal 10% off.

Kind regards,
Ruff and Tumble

Rated 5 out of 5 stars

Great products

Great products, website easy to navigate, too much to pick from! Payment methods make it too easy, delivery is faultless, all round positive experience.

November 24, 2025
Rated 5 out of 5 stars

Unfortunately there were some issues…

Unfortunately there were some issues with delivery of this product. Would definitely recommend using the DPD option and avoiding Evri! However, when I contacted Ruff & Tumble to report the failure of delivery they were very pro active and apologised. They dealt well with my complaint and I love this product, it’s excellent.

November 24, 2025
Rated 5 out of 5 stars

Mud removal

I pop this coat on my puppy after a walk and after the car ride home he is warm and dry- and there’s less mud transferred to the house!

November 24, 2025
Rated 5 out of 5 stars

Best slip lead

Ordered slim slip lead yesterday. Arrived today. Fantastic quality, best one I have ever had and I've had dogs since 1989. While I am writing I can also highly recommend the drying coats and mitts as well. Thank you Ruff and Tumble 😀

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

LOST ORDER

I placed the order on the 24th November. 2 working weeks and it has not been received. The courier Evri are not able to locate it despite agreeing that they have the order for delivery. Very Frustrated

November 24, 2025
Ruff and Tumble logo

Reply from Ruff and Tumble

Hi there,
We’re really sorry to hear about your frustration — we completely understand how disappointing it is when a parcel doesn’t arrive as expected.

We’ve looked into your order and can confirm that the courier was unable to complete the delivery because the address provided at checkout was missing key information. As a result, the parcel was automatically returned to us. We’ve replied to your email as well with the full details and the next steps so we can get this resolved for you as quickly as possible.

Thank you,
The Ruff and Tumble Team

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