Delighted that the burnham bolster bed towelling dog bed cover fitted my Ivy and Duke Large lounger bed perfectly!! Ivy and Duke don’t make anything like this so I took a gamble that this would fit an... See more
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Review summary
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Ordered three large dog bed covers which arrived quickly (two days!) and look great! Dogs happily jumped into their nice clean new towelling bed sheets 😂 they look good quality and easy to put on an... See more
We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being retu... See more
I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more
Company details
Written by the company
At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.
Contact info
Unit 4 Oakham Enterprise Park, Ashwell Road, LE15 7TU, Oakham, United Kingdom
- 0333 207 9960
- info@ruffandtumbledogcoats.com
- ruffandtumbledogcoats.com
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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You’re dealt with as a person, by a person
Along with Shark (the hoover company), RuffandTumble have the best customer service I’ve experienced. An element of my order was incorrect (not the companies fault, part of the “Black Friday” chaos which engulfs logistics every year) however on contacting RuffandTumble I got an immediate response, from a person, on a Saturday. The issue was resolved and the company even gave me a call to apologise.
November 25, 2025
Easy to use website and the products…
Easy to use website and the products come as described.
November 24, 2025
Perfect for my 2 Springers their new…
Perfect for my 2 Springers their new coats keep them warm after a long wet walk. They love their new drying coats:)
November 24, 2025
Made order on November 24th was…
Made order on November 24th was expecting item to arrive with 3 to 4 days. Got email 2 days after making order to say my item had been dispatched to the shipping company ENVRI. Item never arrived. Contacted customer support who were very helpful in replacing my item and shipping it with a different shipping company which arrived in a couple of days. Very pleased with the service from ruff and tumble and the quality of the item is outstanding. Would not recommend using ENVRI for shipping but would highly recommend ruff and tumble for quality products and customer satisfaction and support
November 24, 2025
Reply from Ruff and Tumble
Thank you for taking the time to share your feedback, and I’m really sorry to hear that your order hasn’t arrived yet — we completely understand how frustrating that must be.
I’ve looked into this for you, and I’d like to clarify a few details to explain what’s happened. Your order was placed on 21st November, which was a Friday and after our daily dispatch cut-off time. As we’re not open over the weekend, your order was processed and shipped on Monday 24th November, which is why you received the dispatch confirmation on that date.
Based on our delivery timeframe, Friday 28th would have been the 4th working day, so we can see that your parcel is now slightly delayed as of today. Tracking shows that it has been held up at the Evri depot, and we’re more than happy to raise an investigation with Evri to help locate it and resolve this as quickly as possible.
Had we known there was an issue sooner, we would have been very happy to help — so please do feel free to contact us directly anytime so we can assist right away.
Once again, I’m very sorry for the inconvenience, and we’ll do everything we can to get this sorted for you.
Kind regards,
The Ruff and Tumble Team
fast delivery / excellent product /…
fast delivery / excellent product / reasonable price /
would recommend for future clients
November 24, 2025
Excellent customer service
Excellent customer service. My first parcel was lost in transit and I contacted ruff and tumble and they sent a replacement out and I received the next day
The coat is amazing, just what's needed for a spaniel who can always find mud, even on a dry. Sunny day 🤦🥰😂
November 24, 2025
Game-Changer for Wet Dogs – Absolutely Worth It
Fast delivery and the products are top quality. This is the second drying coat I have bought as they are superb. Helps keep the dog warm and cosy and the floor dry. They fit really well and don’t lose their shape
November 24, 2025
EXCELLENT QUALITY
We bought Our first drying Coat after seeing Ruff &Tumble advertising on a TV Programme introduced by Lucy Alexandra - best thing We bought for Our Collie ( We still have this Coat as a spare ) - We have just bought a new Coat for Our 3 yr old and it's just as good - Quality and Value as the first one ( back in 2013 ) - would recommend to any K9 Parent - Thank You
October 28, 2025
This is a very good drying coat
This is a very good drying coat. My dog is a springer spaniel so she is always in rivers, the sea or puddles so is constantly wet. I find rubbing her down with a towel and putting the coat on her afterwards keeps her warm and she is mostly dry by the time we get home. I would recommend this coat to any owner who has a constantly wet dog!!!
October 29, 2025
Very good products and service
I've been buying Ruff & Tumble products for several years and they are always excellent quality. The website is clear, ordering is straightforward and delivery times are good
October 27, 2025
Lovely products
Lovely products and choice. The only problem I had was with the Courier but Ruff and Tumble sorted it out for me.
October 27, 2025
Outstanding customer service .Evri delivered a parcel to me that was…
Evri delivered a parcel to me that was sealed with sellotape.A dog drying coat had been removed in transit.I contacted Ruff and Tumble and they got it delivered the next day free of charge Outstanding service from a great British company.Thenk you so much especially as it was a present for a friend....
November 7, 2025
Unprompted review
middle part of bed far too hard
October 29, 2025
Reply from Ruff and Tumble
Thank you for sharing your feedback, we really appreciate you taking the time to let us know your thoughts.
We developed the base of our dog beds in collaboration with Canine Arthritis Management, ensuring the design provides optimal joint support. The firm base helps keep your dog’s joints properly aligned and supported when they move or rest, which is especially important for dogs with mobility issues as well as preventing future issues.
On top of this, the memory foam layer provides comfort and gentle contouring, offering both cushioning and support. Beds made entirely from memory foam or fibre filling can cause dogs to sink too deeply or lose support over time, which may lead to discomfort or poor joint alignment.
That said, we understand every dog has unique preferences. If your dog isn’t comfortable with the bed, you’re absolutely welcome to take advantage of our generous return policy. We want both you and your dog to be completely happy.
Many thanks
Ruff and Tumble
Excellent service and products
Excellent service and products. Ordered a custom sized bed late on Monday was delivered on the Wednesday. Excellent quality as well.
October 28, 2025
We bought the basic drying coats for…
We bought the basic drying coats for our Cockapoo’s and they go from soaking to dry in a third of the time after our previous towel drying experience - well worth the price.
October 27, 2025
Long enough in the body
Long enough in the body, covering the top of the tail. Easy to put on. Dog feels secure .. serving to reduce anxiety & dry her.
October 27, 2025
Yet to arrive after full week
Yet to arrive after full week, despite being 2-4 working days delivery...
October 27, 2025
Reply from Ruff and Tumble
Hello and thank you for your review.
We're very sorry to hear that you are yet to receive your delivery.
We will chase your order with the courier immediately and come back to you with an update/resolution.
If you have any queries or issues in future, please get in touch with our customer service team asap so that we can help you sooner.
Regards
Ruff and Tumble
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