Ruff and Tumble Reviews 2,180

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and durability. Many people appreciate the excellent delivery service, highlighting quick dispatch and prompt arrival of their orders. The products, such as drying coats and bed covers, are frequently described as perfect fits and highly functional for their pets. Some people were dissatisfied with delivery issues, including delayed or lost items, and parcels being delivered to the wrong address. A few customers also mentioned that certain products, while generally good, had minor issues like being too large in some areas or the leather scratching easily.

What people talk about most

Product

Consumers express high satisfaction with the products, frequently highlighting their excellent quality,... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent craftsmanship and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy delivery, with... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the speedy... See more

Order

Reviewers express satisfaction with the ordering process. Customers highlight the ease of ordering, the very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted that the burnham bolster bed towelling dog bed cover fitted my Ivy and Duke Large lounger bed perfectly!! Ivy and Duke don’t make anything like this so I took a gamble that this would fit an... See more

Rated 5 out of 5 stars

Ordered three large dog bed covers which arrived quickly (two days!) and look great! Dogs happily jumped into their nice clean new towelling bed sheets 😂 they look good quality and easy to put on an... See more

Rated 5 out of 5 stars

We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being retu... See more

Rated 5 out of 5 stars

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more


Company details

  1. Pet Store

Written by the company

At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They can improve by sending me the…

They can improve by sending me the product I have bought!! I have received nothing.

October 27, 2025
Ruff and Tumble logo

Reply from Ruff and Tumble

Thank you for your second review — we’re really sorry to hear that your order hasn’t reached you yet. We’ve checked our records and can’t find any previous messages from you regarding this delivery; had we received your query earlier, we’d have done our utmost to resolve things for you straight away.

Just to clarify, our shipping information does state that delivery can take up to 4 working days, which would have been by Friday in this case. However, we’ve now tracked your parcel and can see that there has been some sort of delay in transit. We’ve now raised a thorough investigation with the courier to understand what’s happened, and we’ll be back in touch with you as soon as we have an update.

We completely understand how frustrating this must be, and we truly appreciate your patience while we aim to get this sorted. for you.
Kind regards,
The Ruff and Tumble team

Rated 5 out of 5 stars

Dog Drying Coat

Easy to order, helpful sizing guide so fitted perfectly, arrived when they said it would, haven't actually used it yet so can't comment on effectiveness but feels good quality.

October 27, 2025
Rated 3 out of 5 stars

I bought a towelling cover for a dog…

I bought a towelling cover for a dog bed & unfirtunately our labrador had destroyed it by digging and scratching within two hours..🙄 I was hesitant to buy because of his digging habits when settling in bed but have been very pleased with 3 drying coats bought so far for my dogs so thought it might be tough enough. It probably needs to be double layered if possible or a warning that it will not stand up to a dog who likes digging into his bed. Thus only 3 stars on this occasion.

October 2, 2025
Rated 4 out of 5 stars

Sad to see the storage bag is no longer included

We have 7 dogs and a grooming parlour so have purchased many drying coats over the years. We just added some limited edition coats to our collection, beautiful colours. But very sad to see that they no longer come in a storage bag. These have always been so easy to store in their own little bags

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Classy bit of kit

Lovely dressing gown for the dog. Vey good quality, and I was surprised how quickly it arrived. Impressed by the repair and recycling service

October 3, 2025
Rated 5 out of 5 stars

Burnham Bolster Cover and Dog Drying Coat...delighted with them both!

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.
I also brought the Classic Dog Drying Coat. Although we have not used it yet it seems to be of great quality material. I ordered the size according to the website however it does seem too big around the leg straps so next time I'd probably get the smaller size. I really like Ruff and Tumble and would highly recommend!

October 2, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look