Very beautiful rugs! I have purchased several rugs now and I am impressed with how beautiful, excellent quality, and easy to clean they are.I am constantly getting compliments for my pretty rugs. Wit... See more
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The quality of the rug is miserable. It feels tacky and plasticy. Almost like the whole thing is a microfiber towel. It's very thin and the colors bleed a bit. This unfortunately makes it look and fee... See more
Company replied
quality of the rug is really top, sturdy and easy to clean, love the designs as well. will definitely order again but only when they have sales or from sales items! LOL not saying the price tag ain'... See more
The carpets are exactly as advertised and stay put despite my cats best efforts to "slide" them across the room. The fabric is soft and comfortable underfoot. The patterns are lovely. I love how light... See more
Company details
Written by the company
Wir sind das Original, wenn’s um waschbare Teppiche geht – gemacht für echtes Leben und stilvolle Räume. Bei Ruggable glauben wir: Gutes Design sollte praktisch sein. Deshalb sind unsere Teppiche nicht nur schön, sondern auch robust, pflegeleicht und bereit für alles, was der Alltag so bringt – von Flecken über Haustiere bis hin zu kleinen Missgeschicken. Ob Teppiche, Läufer, Fußmatten oder Badematten – Ruggable-Produkte sind rutschfest, austauschbar, langlebig und maschinenwaschbar. Denn dein Zuhause soll zu dir passen, nicht umgekehrt. Unsere Geschichte begann mit unserem 2-teiligen Teppichsystem: einer waschbaren Teppichoberfläche und einer rutschfesten Unterlage. Damit wurde Saubermachen zum Kinderspiel. Heute gehen wir noch einen Schritt weiter – mit unserem All-in-1 Teppichsystem: einem einteiligen, superweichen Teppich mit integrierter rutschfester Rückseite. Einfach, komfortabel und bereit für alles was der Alltag mit sich bringt. Egal ob du’s lieber schlicht und modern magst oder mutig und auffällig – bei Ruggable findest du den Teppich, der perfekt zu deinem Stil und deinem Leben passt. Mach’s dir schön – und mach dir keine Sorgen.
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- service@ruggable.de
- ruggable.de
4.4
Excellent
4K reviews
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Reply from Ruggable Deutschland
Hello Lars,
Thank you very much for your Feedback!
We are truly sorry, that your package was lost on the way to you.
But we are happy that we could help you out and make things better with a replacement order. You can always reach out to us on service@ruggable.de, we will be happy to help you out!
Customer service took too long to…
Customer service took too long to respond. I waited 2 times an entire day at home for the rugs to be picked up and no one showed up. Was not given a time window either when to expect the pickup. Carpets looked much nicer in the photos online than in person.
January 9, 2023
Reply from Ruggable Deutschland
Hello Alex,
Thank you very much for your Feedback!
We are truly sorry, that we took longer time to respond back to you and that you waited 2 times the entire day for someone to pick up the package. Our return process normally does not go this way and we will try our best to respond faster.
We do our best to make our products color right when posting images on our website and social media. We understand that a number of factors can affect how it looks for each individual. You can always reach out to us on service@ruggable.de if you need any further assistance.
The customer service staff did…
The customer service staff did everything they possibly could to accommodate me.
December 11, 2022
Reply from Ruggable Deutschland
Hi Lisa,
Thank you for your amazing Feedback! 🤩
Top Customer Service
Got compensated for a wrongly delivered rug very quickly and hassle free
January 1, 2023
Reply from Ruggable Deutschland
Hi Björn,
Thank you for sharing your delivery experience! We are so happy that we could make you happy in the end!
Extra costs and no refund on return!!!
Had to rreturn the rug, which lead to unferseen costs (ruggable let's you pay for the return trip).
What's worse, I sent the rug back weeks ago - and never got my money refunded!!
January 19, 2023
Reply from Ruggable Deutschland
Hello Peter! Thank you so much for your review. We are terribly sorry you have not received your refund yet. We have gone ahead and processed it for you right away.
As for the return costs, since we offer free outbound shipping to customers, we had to establish a return processing fee to cover the cost of shipping packages back to us as well as the labour involved in inspecting all returned rugs! I know this doesn’t change the fact that we have a return processing fee but I hope this explanation helps reduce your frustration.
Our team has followed up with you via email should there be anything else we can assist you with!
Unresponsive customer support
Unresponsive customer support. Never received any tracking or any order status. Only after 2 weeks I managed to get some response saying it would take one month to be dispatched and another month to be delivered, what was never warned. That, together with some reviews saying one gets to pay custom duties (despite being "Ruggable Deutschland" the rugs are manufactured and shipped form US), made me think twice and I cancelled my order. Cancellation was okay and I got my money in two days.
December 8, 2022
Reply from Ruggable Deutschland
Hello Ignacio,
Thank you for your honest Feedback!
We are truly sorry to hear about your experience with Ruggable and that you did not receive any Information about your order. Sometimes these E-Mails land in Junk or Spam folder.
As our rugs are made to order, we expect the orders to be dispatched within 1 to 2 weeks of the order being placed. The shipping time is approx. 1 to 2 weeks (total delivery time: 3 to 4 weeks).
The price that you see on the product page is the only price paid. The price includes shipping costs, duties and VAT at a rate of 19%. No additional costs will be charged on the stated price.
Many thanks for the hints and the constructive criticism. I will give this to the responsible department. Please reach out to us if we can help you or answer any of your questions under service@ruggable.de
Top Product!
What an amazing product!
We got 2 carpets from the Iris Apfel line, beyond the uniqueness and the beauty of the product, it's so easy to use.
One of our concerns (after reading reviews) was the potential complexity of rolling and unrolling the washable textile, I can assure you it's easy and straightforward.
We got 2 different paddings, the thicker padding is just so comfortable for a kitchen runner and highly recommended.
As an owner of 2 dogs, being able to wash the carpet from time to time is a major advantage. I've already done so once, and the carpet kept its high quality.
Top product from A to Z, price, delivery, quality and more. Can only recommend and I don't see a reason to search for carpets anywhere else.
January 1, 2023
Reply from Ruggable Deutschland
Hi Yonatan, thank you so much for sharing your experience with our Rug. We are happy that we could satisfy you with our Rug.
Not as easy as it seems
I like how the rug is packaged, but it is much more difficult to unroll and stick the carpet on the sticky mat underneath. It’s difficult to get the same amount of overhang on each side, and if there is too much on one side, it’s very noticeable and doesn’t look great.
January 8, 2023
Reply from Ruggable Deutschland
Hi Sarah
Thank you for your Feedback!
We apologize for the inconvenience, and we are sorry to hear that you had problems while you placed down your Rug. We have sent you detailed instruction on how to place your Rug perfectly per E-mail. Please check your e-mail and spam order. We would be delighted if we could hear from you again.
Fast answer from Customer Service UK
Thank you for the fast response and Support of the Customer Service. The carpet is nice. But it was not nessesary to wash the carpet until now. Therefore I cannot rate the quality
December 28, 2022
Reply from Ruggable Deutschland
Hi, thank you for your positive Feedback of our Customer Support team.
I wish I never ordered it
I wish I never ordered it.
I got a runner for my kitchen. I was influenced by social media, and I really liked the idea that it's washable as I live with a dog. However...
1, It looks different from the picture: I got a lighter design, however it looks like a carpet that was washed a million times. It's super faded and it looks like it has fold marks as well?!
2, The bottom part-top part thing is a NIGHTMARE. The bottom part is smaller, I guess so it's easier to put the top part on, however the top part has pockets on all 4 sides which are therefore completely USELESS, as if you match them on one side, you'll never match them on the other side. That would be fine, however they are super visible. The pockets. Gives the whole thing a cheap look.
3, This carpet is one of their smallest sizes and it's still virtually impossible to fit the two parts together without it being bumpy. I cannot imagine how this would look with a bigger item. Again, a cheap look.
4. I got it cause it's washable and dryable but I'm already dreading washing and drying it, thinking how bloody hard it will be to attach the two parts without it being ugly.
The only reason for two stars and not one is because the customer service was super lovely and attentive when I needed to update the order. Shoutout to Alina!
I'm not sending it back because it took me a while to unpack it and have a proper look + threw away the box during the moving process. So here I am, disappointed, with my very very expensive rug. Not great.
January 6, 2023
Unprompted review
Reply from Ruggable Deutschland
Hello Dorina,
we would like to thank you for your honest review. We are deeply sorry that we couldn't fulfill your expectations and convince you with our Rug. Sadly, we cannot guarantee that our Rugs will come the same color as shown in the pictures on our website, as sometimes monitors will have a slightly different color representation. That is also why we offer samples for our different designs, so that each customer can get an idea about our Rugs.
Furthermore, we are sorry that you had problems placing your Rug. Our Rug Pads are specifically designed to be slightly smaller than our Rug Covers. This allows the edges of the Rug Cover to taper to the floor and, if shrinkage occurs, the Rug Pad still remains out of view. These corners are designed to weigh down the rug and ensure that the rug lays flat on the floor. Please try to wash the Rug Cover and then see the outcome, it should better.
Thank you for your positive feedback to our Customer Support. We will make sure Alina get this message.
Good after-sale customer service
The process took longer than expected due to shipping issues mit FedEx. Ruggable (thank you Alina) solved it and then we got our order sent.
As far for the product, it is already on our living room but still have not washed it. Gotta say, It looks good!
January 2, 2023
Reply from Ruggable Deutschland
Hi Juan, we are sorry that you had to experience some shipping issues and happy to hear that our customer service agent Alina could solve your problem, and you received your Rug.
Reply from Ruggable Deutschland
Hello Siddhartha!
Thanks for taking the time to leave us feedback!
Our rugs are custom-made for every individual client, that's why it takes us up to 4 weeks to create and ship the rug.
We're sorry it took a bit longer with your order, we know how frustrating it can be to wait for so long!
Our Support Team has already contacted you about updates on your order. Please check your e-mail (also Spam/Junk-folder - unfortunately, sometimes letters from us get stuck there).
Reply from Ruggable Deutschland
Hello there,
We are thankful for your kind feedback! 😍️
It makes us happy to know that, the delivery went fast and you are pleased with the quality of your Ruggable System!
Second Order just a disaster
First order was easy and all good. Quality fantastic.
Second order all things went wrong. I haven't received the product or a tracking number in over 1 month.
November 15, 2022
Reply from Ruggable Deutschland
Hello Diana!
Thank you for your feedback! We appreciate your honest opinion.
We are really sorry to know, that you had to wait so long for your second Rug. This is very disappointing and we understand it. Please check your E-mail, we have already contacted you about this issue, we will do everything possible to find the best solution for the problem!
So far so good
So far so good. A little awkward laying the pads down as they do not come in one piece and the same size as the top, but otherwise, ok.
November 9, 2022
Reply from Ruggable Deutschland
Hello Nicola and Robert!
We appreciate your honest opinion about our Rugs.
Ruggable Rug System is designed in two pieces to make it easy to wash and clean it. What is more, having one Rug Pad, you can change designs of Rug Cover as often as you wish!
Be aware
Be aware! This company cheats. I ordered three carpets, one had to be returned. If you live outside the US they don’t care about you as a customer at all. E-Mails are being ignored. You’re not able to return the item as they do not answer your request. I’ve been trying to reach them for almost ten days now and write 5 E-Mails to them. The behavior of this company from the US is a total disgrace.
November 3, 2022
Unprompted review
Reply from Ruggable Deutschland
Hi, Allen!
We are terribly sorry for the delayed response time. We do our best to reply to emails in the order they are received, but sometimes our emails end up in spam folders and we do apologize for that.
We would appreciate it if you could give us a chance to make things right for you. You can reach out to us with your e-mail: support@ruggable.de.
Please contact us at your earliest convenience we will be glad to assist you and find the best solution for the problem!
I have not received my order
I have not received my order. Its been more than 6 weeks.
September 5, 2022
Reply from Ruggable Deutschland
Hello Mallika,
Thank you very much for your Feedback!
We are truly sorry that you have not received your order yet.
One of our Customer Support Representive will be reaching out to you soon, to solve this issue!
Reply from Ruggable Deutschland
Thanks for your feedback, Tatiana! 🤩
We are really happy that you enjoy your new Rug and it`s amazing to know that you love the design! 😍
Received the wrong item
Received the wrong item in my original order and contacted customer service.
Fast reply and they made a replacement order.
This order was correct and I could also keep the carpet which was wrong.
Polite, result oriented and fast, can’t ask for more.
September 29, 2022
Reply from Ruggable Deutschland
Thank you for your feedback, Linn! 🤩
We are always here to help you with any problem!
If there anything else, please feel free to contact us!
I’m very happy with the rug
I’m very happy with the rug. High quality. True to picture online. Thin, but that’s what we wanted over floor heating and with a roomba vacuum. You can add thicker padding if need be. The standard is enough for us and we are on the floor all day with the kids. Was shipped faster than expected and the delivery service was friendly in coordinating a personal drop-off. Straightforward assembly. Although it would have been even easier with a second set of hands (very large rug). Already had to spot clean and a wet washcloth did the trick. Haven’t tried it in the washing machine yet.
I would order more rugs from Ruggable, but we are trying to reduce our carbon footprint, and these ship from California, which I hadn’t realised when I ordered it.
August 7, 2022
Reply from Ruggable Deutschland
Hello,
Thank you for sharing your positive experience with our products and for giving them a try :) We can only imagine how beautiful your rugs look in your home and it really makes a different to have the option to wash them whenever required. Feel free to check out our new designs as well!
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