Pre ordered 50kg adjustable dumbbells. Shipment took a little longer to arrive than Lawrence expected but the communication was great and quality of the product is A1. Best adjustable dumbbells I've... See more
Company replied
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Little hesitant to buy such a big ticket item online. Team at Rug and Rig were so efficient in getting order to me. Even answered a question I had re assembly on NYD within minutes. Very impressed, an... See more
Fantastic customer service - super speedy to handle my request to change a barbell package to suit my needs. Awesome price. Great that it is free pickup - my only advice is for the pickup point to ha... See more
Company replied
Dropped one of the adjustable weights and accidentally broke it whilst working out. I came over to Rug and Rig Fitness’s location in Bayswater and was assisted by Lawrence who was kind enough to repai... See more
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Company details
Written by the company
We believe everyone deserves a simple and convenient path to a healthier you. That's why we offer high-quality, functional fitness equipment for the home gym. Our passionate team curates a range of affordable workout essentials, including Squat racks for building strength and power, Adjustable dumbbells for versatile, space-saving workouts, Olympic bumper plates and bars for serious weightlifting enthusiasts, Kettlebells for dynamic and full-body conditioning FID adjustable benches for maximizing your exercise options. Rug and Rig Fitness is your trusted source for unbeatable convenience: Train anytime, anywhere with our top-notch home gym equipment. Simple and practical fitness: We believe in straightforward workouts that deliver results. Unparalleled value: Get the gear you need at prices that fit your budget. Invest in your health and empower your fitness journey with Rug and Rig Fitness!
Contact info
12/14 Burgess Road, 3153, BAYSWATER, Australia
- 61 3 8338 4050
- support@rugrigfitness.com.au
- rugrigfitness.com.au
4.7
Excellent
245 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great Service - Great Machine
Clear & easy website and checkout procedures. Perfect communications with staff & driver. Delivery next day!! Set up machine and the clients love it. Something to add to their routine.
November 16, 2023
Reply from Rug and Rig Fitness
Hello Jackie, I am glad you feel our website is easy to access. We're delighted to know that you found our service/product to your satisfaction and that our delivery surpassed your expectations. We look forward to serving you again.
Team Rug and Rig
BRILLIANT
Fantastic to deal with, awsome dumbells! Will definitely be buying through these guys when the time comes
November 13, 2023
Reply from Rug and Rig Fitness
We thank you for your feedback. Please feel free to reach out to the team, and we will do our best to support your future purchases and after-sales service.
Team Rug and Rig
Recommend
The product is as described and sound. Shipping is quite fast and their customer service is very good.
October 22, 2023
Reply from Rug and Rig Fitness
Hello, Roy! Thank you for your feedback. We're delighted to know that you found our product to your satisfaction and that our delivery met your expectations. We truly appreciate it.
Fantastic prices...can't be beaten
Fantastic prices...can't be beaten. They have the stock and deliver fast. Quick to answer queries and an awesome experience overall.
October 17, 2023
Reply from Rug and Rig Fitness
Hey Phil, Thank you for your feedback and appreciate your recognition of our quick turnaround.
Team at Rug and Rig.
Quick and helpful
Very quick turn around from purchase to delivery and very helpful staff.
October 2, 2023
Reply from Rug and Rig Fitness
Hi Toby, We understand that efficient service and helpful customer support are important aspects. We thank you for your feedback. Please feel free to reach out to the team, and we will do our best to support your future purchases and after-sales service.
Team Rug and Rig
Reply from Rug and Rig Fitness
Hi Elias, We're delighted to know that you found our product to your satisfaction and that our delivery met your expectations. Our team works diligently to ensure that your orders reach you as quickly as possible. Happy Training.
Very pleasant experience from the…
Very pleasant experience from the ordering to the delivery and the product is amazing
October 10, 2023
Reply from Rug and Rig Fitness
Hello Darren, we appreciate your kind words about our service. Clear and efficient communication is key to ensuring a smooth and enjoyable shopping experience, and we're glad to hear we met your expectations in this regard.
Reply from Rug and Rig Fitness
Hey Simon, thank you so much for taking the time to share you feedback with us. It's always our priority to provide excellent products and services to our valued customers.
Very helpful and friendly with quick…
Very helpful and friendly with quick communications.
August 30, 2023
Reply from Rug and Rig Fitness
Hi Burnsy, we greatly appreciate your kind words! Providing quick and friendly communication is our priority. Your satisfaction is our motivation. Thank you for choosing Rug and Rig Fitness!
Excellent company and quality products
Excellent company to deal with and quality products.
Competitive prices, great customer service, quick delivery and good quality products.
I am more than happy with my purchase.
August 3, 2023
Reply from Rug and Rig Fitness
Hello Sean, Thank you for your glowing review! We're delighted to have exceeded your expectations with our quality products, competitive prices, excellent customer service, and quick delivery. Your satisfaction is our ultimate goal, and we're thrilled to have earned your trust and satisfaction. Happy Training!
Perfect customer service and friendly attitude
Very flexible with everything called more than once to make sure everything was fine with our order and the shipping process!
Would highly recommend
August 1, 2023
Reply from Rug and Rig Fitness
Hi Anthony, Thank you for your feedback! We're thrilled to have provided you with a flexible and attentive shopping experience. Your satisfaction is our priority, and we appreciate your support.
Excellent company to deal with
Excellent company to deal with. Communication was excellent and products arrived undamaged. I bought the adjustable dumbells and stand. Absolutely love them. Live in Tasmania freight was a good price.
August 8, 2023
Unprompted review
Reply from Rug and Rig Fitness
Hey Rosh, Thank you for taking the time to share your positive experience with Rug and Rig! It's wonderful to hear that you had an excellent interaction. Effective communication and undamaged product deliveries are essential for a satisfying customer experience, and it's great to know that we met your expectations in these areas.
Reply from Rug and Rig Fitness
We're thrilled to hear that you were pleased with our service/product and that it arrived promptly
Reply from Rug and Rig Fitness
Hello Nigel, I am glad you feel our website is easy to navigate. We always engineer our prices to make sure that they add value to our customers. We look forward to serving you again.
Reply from Rug and Rig Fitness
Hello Theodore Your encouraging words are very much appreciated, and they are what motivate us. Nothing makes it all worthwhile more than a customer's favourable review:)
Reply from Rug and Rig Fitness
Hello Chooka. Thank you for your kind words, We are grateful for your support, and we look forward to serving you again soon!
disappointing
Only heard back cause they wanted me to change my review so it did not hurt their rating and acted like they cared about my issues
May 9, 2023
Reply from Rug and Rig Fitness
Hello Jason I want to start by sincerely apologising for your unpleasant experience with our service. I'll personally get in touch with you to help you with any problems you were having. Praba (co-founder)
Reply from Rug and Rig Fitness
Hi Hugo, Thank you so much for taking the time to leave us a wonderful 5-star review! We are absolutely thrilled to hear that you had an AWESOME experience with us.
Reply from Rug and Rig Fitness
Thank you Franzi for your kind words. At Rug and Rig, excellent customer service is our top priority, and we are delighted that our team was able to respond instantly to your enquiry and address your needs promptly. We understand the value of your time and strive to provide timely and efficient solutions to all our customers.
Reply from Rug and Rig Fitness
Hello Amanda We appreciate your feedback. We take great delight in ensuring that our items are expertly designed and made to the highest standards.
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