Like others here I was shocked to find the rugs I ordered were being shipped from USA. Probably wouldn't have ordered had I known beforehand. UPS who were delivering mucked me about, not delivering on... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I bought a very large 240x305 cm rug for our living room. It was only £149. I was expecting some cheap rubbish to be honest, but it is only needed temporarily whilst we await new flooring in this area... See more
The rug was great quality and just what we wanted however it was too small for our needs - our mistake. I had not realised the company was in USA as the web address ends 'co.uk' It was a frustrat... See more
I found the form a little difficult , it’s my fault I’m 88 and not good on line . But couldn’t getthe rug by phone . I also think I made a mistake with my e mail as haven’t had a mail to acknowledge... See more
Company details
Written by the company
We are family owned/operated, obsessed with quality, and have a passion for service. Our depth of inventory leads to options for any space and any budget. From treasured Persian and Oriental rugs, to budget-friendly fast-fashion synthetic fiber rugs - we have it all! We offer FREE Shipping on all rugs with no minimum purchase required. We also cover all taxes, duties, and/or VAT charges, so you can rest assured the prices you see on our website will be the final price that you'll be responsible for. Why should you buy from rugs.co.uk? Free Shipping. Free Taxes/Duties. Easy Returns. 75% Off Retail Prices. Expert Customer Care. Secure Online Shopping. Lowest Prices Guaranteed. Thousands of Rugs in stock. 30 Day Returns & No Restocking Fee. All Rugs are Shipped Within 24-48hrs. Millions of Rugs Shipped since 2001. 5% Bonus Store Credit on all your Orders. Direct Manufacturing & No Retail Overheads. Our customer-friendly policies are backed by an excellent customer service team that operates 24/7.
Contact info
793 Fort Mill Hwy, 29707, Fort Mill, United States
- 0808-189-0459
- info@rugs.co.uk
- rugs.co.uk
3.5
Average
1K reviews
Hasn’t replied to negative reviews
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Beware returns
Beware! I needed to pay to return the rug to Switzerland (from uk)
May 29, 2025
Unprompted review
Easy to use .Second purchase quality…
Easy to use .Second purchase quality very good.
May 29, 2025
Unprompted review
Beware
Beware, if you are from the UK and wish to return it's next to impossible. They are Switzerland/US based company that does not have anything to do with the UK. Very missleading as i thought i was buying my dream rug. The rug looks nothing like advertised on the website, color and material is different. I tried to get into contact with the CS and so when they finally picked up the lady on the phone was soo rude and just not very understanding, the audacity to tell me to give the rug away to charity or give to friends/family? Sell it on marketplace. I'm amazed how this even is legal to write .co.uk and then not have anything to do with the UK. I'm stuck with a rug that i have no use of
May 28, 2025
Unprompted review
Superb selection
Superb selection
Particularly liked the option to view the rugs in our rooms - very clever
May 26, 2025
Unprompted review
Use the chat function for communication
Speedy delivery! Rug received via UPS within 4 days of ordering…but no email order confirmation or tracking number received. Read reviews after purchase, which was very stressful! But to my surprise rug seems ok and exactly as seen online. Packaging terrible - bag open at both ends on delivery. Only advice would make sure you want the rug, so no need to deal with the US / Switzerland return process AND use the chat function. Found that really helpful otherwise would have zero proof of my order.
May 24, 2025
Unprompted review
Would definitely recommend pricing is great
My second order from rugs.co.uk and I’m very pleased with the service I got.
I used to live chat, very quick response from an actual sales rep, the information I needed seem to be easy for them to find and quickly. They help me decide on sizing, pricing, so that I was able to quickly make a decision about what was best for the room.
If my first experience with their deliveries, anything to go by then it will be here quite quickly, obviously like everyone I want it tomorrow but it does take a few days and that’s quite reasonable.
Highly recommend.
May 23, 2025
Unprompted review
Great shopping experience
Good selections to make a choice. Especially like pet friendly options. Easy to use website.
May 17, 2025
Unprompted review
Lots of different rug choices
Easy ordering and excellent product information with camera option to see rug in room.
Looking forward to delivery.
May 17, 2025
Unprompted review
Avoid this company at all cost!!!
Like many others felt totally misled that this outfit purport to be uk based with rugs.co.uk. My rug arrived on time and carefully packed but very thin and light weight. Of the £119 purchase price I would guess at least £75.00 would go toward shipping costs from the USA. They boast free delivery but consolidated Air Freight costs are expensive as disgruntled customers have discovered when inquiring about returning goods they are not happy with!! Do not use these people they are not UK based as their web address would suggest😆
It did not become apparent to me that this company is based in and ships from Sth/Nth Carolina USA until I saw the tracking info. TRANSPARENCY is essential but not present here😆
The web / company name should be changed immediately to Rugs.com.US what could possibly be the disadvantage in that???
May 14, 2025
Unprompted review
*DO NO USE AVOID AT ALL COSTS!*
*DO NO USE AVOID AT ALL COSTS!*
Ordered x3 rugs all the same pattern and colour.
Rugs arrived today 14/05/25.
Looks cheap and nasty, also colour and pattern is completely different to that of the one on their site.
Customer Service is appalling, called several times kept holding on in a queue only to be cut off x twice when I got to the top of the queue!
Went online and chatted with Furkan.
Unbelievable…I now find as others have… that they are either based in the USA or Switzerland and it will cost me £74 by FedEx to return!
This is sharp practice, and must surely be illegal, giving a website address of Rugs.Co.UK, but based outside of the UK!
May 14, 2025
Unprompted review
Worst Rugs Ever
Rubbish rugs and shocking company to deal with. They want £73 to return a rug yet they want you to think they are a U.K. business. They are the worst quality rugs I have seen. AVOID THIS COMPANY AT ALL COSTS.
May 12, 2025
Unprompted review
Pleasantly surprised!
Pleasantly surprised!
I too took the name to mean a UK company and felt misled when I realised. Partly due to delivery times and then if I needed to return. Plus no longer having our trading regs to back me up if needed.
But!… 2 days after ordering and having no dispatch I queried this, and received a reply within 24hrs, with full tracking that showed my rug had been dispatched the day I ordered.
My rug arrived from the states to the UK within a week, left safely in my requested place, and it is exactly as described.
May 12, 2025
Unprompted review
Ordered from them before quick…
Ordered from them before quick delivery. Good quality
May 11, 2025
Unprompted review
Website easy to navigate
Easy to navigate website- first one I googled I purchased- exactly what I was looking for!
May 10, 2025
Unprompted review
Unusual interesting pattern
Interesting patterns, wide availability of sizes. I hope it’s as good when it comes as it looks.
May 8, 2025
Unprompted review
Avoid
Ordered a rug, which arrived relatively promptly. I was disappointed with the colour as it didn't match that on the website. I contacted Rugs.co.uk to arrange a return, only to discover the return will cost me £66 (the rug only cost £105). I think it is very misleading to use ".co.uk" when the returns can only go to Switzerland or the USA.
Avoid this company
May 8, 2025
Unprompted review
Initial contact with website easy and…
Initial contact with website easy and good range of sizes and colours. I await delivery.
May 7, 2025
Unprompted review
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