RugVista Reviews 

549
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, noting their excellent quality and how well they match online descriptions and images. Many find the rugs stunning and appreciate the wide selection available. The ordering process is frequently described as easy and user-friendly, supported by detailed website information and clear product images. However, some people mentioned issues with the delivery process, specifically a lack of satisfactory tracking information or clear communication regarding shipping. A few other people also felt that some products were thinner or of poorer quality than anticipated, with concerns about material feel.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the quality and appearance of... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of service and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the fast and reliable delivery,... See more

Order

People report positive experiences with the ordering process, highlighting a great selection, user-friendly... See more

Website

Customers had ambiguous experiences with the website, with many praising its informative nature and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The rug looked exactly like the pictures online, and even the color shade was spot-on, making it easy to choose. The product photos are very accurate, so you can trust what you see—no unpleasant surpr... See more

Rated 5 out of 5 stars

I got what I purchased with continuous UPS tracking about the delivery. I am satisfied with the quality of Handloom fringes rug, this is the second one in our house. Soft walking on it, brought war... See more

Rated 5 out of 5 stars

I was reading some reviews about RUGVISTA before my long hesitating order. Price of product was too high for a long while and I couldn't believe they ship the rugs out of Sweden to Hungary or any coun... See more

Rated 5 out of 5 stars

The web page is very detailed, both for search options, and product description. I love natural materials, and there is a lot of rugs made from cotton and wool. The colours are showed very well on... See more


Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Segítünk az embereknek otthont teremteni, amelyet szeretnek. A Rugvistát 2005-ben alapítottuk egy világos küldetéssel és céllal: segítünk az embereknek otthont teremteni, amelyet szeretnek, és egyszerűvé, könnyen áttekinthetővé és élvezetessé tesszük vásárlóink számára a tökéletes szőnyeg megtalálását. Már a kezdetektől arra koncentráltunk, hogy magas minőségű szőnyegeket kínáljunk tisztességes áron, miközben zökkenőmentes, kényelmes és valójában biztonságos vásárlási élményt biztosítunk minden egyes vásárló számára. Ma büszkék vagyunk rá, hogy Európa egyik vezető online szőnyegáruháza vagyunk, és több országban szolgáljuk ki vásárlóinkat, mind az otthoni, mind a munkahelyi igényeket figyelembe véve. Gyűjteményünk több mint 30 000 szőnyeget tartalmaz, a hagyományos kézzel kötött keleti szőnyegektől a modern géppel szőtt darabokig; minden szőnyeget gondosan választunk ki annak érdekében, hogy magas minőséget, tartósságot és időtlen dizájnt biztosítsunk, így vásárlóink magabiztosan és elégedetten vásárolhatnak minden egyes alkalommal. Úgy gondoljuk, hogy a szőnyegvásárlásnak legalább olyan élvezetesnek kell lennie, mint az életnek vele: ezért biztosítunk áttekinthető termékinformációkat, részletes képeket és egy intuitív, könnyen használható webáruházat. Megbízható szállítás egész Európában, rugalmas visszaküldési lehetőségek, barátságos és gyors ügyfélszolgálat teszik a vásárlást egyszerűvé, biztonságossá és stresszmentessé minden egyes vásárló számára. Székhelyünk Malmöben, Svédországban található, és egész Európában működünk; közben skandináv dizájnértékeket ötvözünk nemzetközi kézművességgel és modern e-kereskedelmi megoldásokkal. Csapatunk minden nap azon dolgozik, hogy folyamatosan fejlessze szolgáltatásainkat, bővítse kínálatunkat és inspirálja vásárlóinkat a lakberendezési döntéseikben. Elkötelezettek vagyunk amellett, hogy hosszú távú kapcsolatokat építsünk ki vásárlóinkkal, magas minőségű termékeket, kiváló szolgáltatást és egy átlátható, megbízható és következetesen kellemes vásárlási élményt nyújtsunk. A Rugvistánál segítünk vásárlóinknak olyan tereket kialakítani, amelyek személyesek, barátságosak és szépek – szőnyegenként egyet.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

549 reviews

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Asks customers to review

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4.5

All reviews

(549)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great quality rugs

Great quality rugs, the website was informative and I knew exactly what I was ordering. The only downside is that I ordered 2 rugs and they sent them separately and they were delivered on separate days. It was a bit inconvenient and it also wasn't clear from the email communication that my order is sent in 2 separate packages.

April 7, 2026
Rated 3 out of 5 stars

Buggy website

Buggy website. It was hard to figure out what is the issue with my online purchase. I tried it on phone, 2 browsers and finally on another computer - on which i could finalize my order and can also pay it.

March 12, 2026
RugVista logo

Reply from RugVista

Hi,

Thank you for your feedback. We’re very sorry to hear that you experienced difficulties completing your order online.

Your experience is important to us, and we are continuously working to improve our website’s performance across all devices and browsers.

We’re glad to hear that you were eventually able to finalize your order, and we appreciate you bringing this to our attention so we can prevent similar issues for other customers.

If you encounter any further problems or need assistance in the future, please don’t hesitate to contact our customer service team directly, we’re always happy to help.

Rated 5 out of 5 stars

Trusty

Good information amount, nice and understandable product images, absolutely comfortable purchasing process.

February 16, 2026
Rated 4 out of 5 stars

I am satisfied with the rug

I am satisfied with the rug, it is beautiful and soft. However, I do not recommend UPS as a courier company. It took 3 days for the carpet to arrive from Denmark to Hungary, and then 1.5 weeks for them to deliver it from the UPS center 40 km away.

March 5, 2026
Rated 1 out of 5 stars

Ordered two different size Kerala rug

Ordered two different size Kerala rug. Both are smaller by 5cm than described... Rugvista says it is acceptable.
Update:
I ordered from here about 4 years ago, the size was still fine then. Which is still problematic because I would use the two adjusted to each other and so I can't adjust them to each other. It's interesting that by chance they weren't even 5cm bigger, but both were smaller. As Rugvista requested in the response, I contacted customer support and they said that they can't check the size before sending, so they can't provide a roughly accurate size. Other times I prefer to buy locally from another company after checking it in person.

February 9, 2026
Unprompted review
RugVista logo

Reply from RugVista

Hi,

Thank you for sharing your feedback. We’re sorry to hear that the size of the rugs didn’t meet your expectations.

Slight variations in measurements can occur, usually within a few centimeters. This is a natural part of the craftsmanship process and is also stated in the product information. We do understand, however, that it can feel frustrating when the dimensions are not exactly as expected.

We would be happy to review your case again and help find the best possible solution. Please feel free to contact our customer service with your order number so we can look into this together.

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