RugVista Reviews 

549
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, noting their excellent quality and how well they match online descriptions and images. Many find the rugs stunning and appreciate the wide selection available. The ordering process is frequently described as easy and user-friendly, supported by detailed website information and clear product images. However, some people mentioned issues with the delivery process, specifically a lack of satisfactory tracking information or clear communication regarding shipping. A few other people also felt that some products were thinner or of poorer quality than anticipated, with concerns about material feel.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the quality and appearance of... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of service and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the fast and reliable delivery,... See more

Order

People report positive experiences with the ordering process, highlighting a great selection, user-friendly... See more

Website

Customers had ambiguous experiences with the website, with many praising its informative nature and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The rug looked exactly like the pictures online, and even the color shade was spot-on, making it easy to choose. The product photos are very accurate, so you can trust what you see—no unpleasant surpr... See more

Rated 5 out of 5 stars

I got what I purchased with continuous UPS tracking about the delivery. I am satisfied with the quality of Handloom fringes rug, this is the second one in our house. Soft walking on it, brought war... See more

Rated 5 out of 5 stars

I was reading some reviews about RUGVISTA before my long hesitating order. Price of product was too high for a long while and I couldn't believe they ship the rugs out of Sweden to Hungary or any coun... See more

Rated 5 out of 5 stars

The web page is very detailed, both for search options, and product description. I love natural materials, and there is a lot of rugs made from cotton and wool. The colours are showed very well on... See more


Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Segítünk az embereknek otthont teremteni, amelyet szeretnek. A Rugvistát 2005-ben alapítottuk egy világos küldetéssel és céllal: segítünk az embereknek otthont teremteni, amelyet szeretnek, és egyszerűvé, könnyen áttekinthetővé és élvezetessé tesszük vásárlóink számára a tökéletes szőnyeg megtalálását. Már a kezdetektől arra koncentráltunk, hogy magas minőségű szőnyegeket kínáljunk tisztességes áron, miközben zökkenőmentes, kényelmes és valójában biztonságos vásárlási élményt biztosítunk minden egyes vásárló számára. Ma büszkék vagyunk rá, hogy Európa egyik vezető online szőnyegáruháza vagyunk, és több országban szolgáljuk ki vásárlóinkat, mind az otthoni, mind a munkahelyi igényeket figyelembe véve. Gyűjteményünk több mint 30 000 szőnyeget tartalmaz, a hagyományos kézzel kötött keleti szőnyegektől a modern géppel szőtt darabokig; minden szőnyeget gondosan választunk ki annak érdekében, hogy magas minőséget, tartósságot és időtlen dizájnt biztosítsunk, így vásárlóink magabiztosan és elégedetten vásárolhatnak minden egyes alkalommal. Úgy gondoljuk, hogy a szőnyegvásárlásnak legalább olyan élvezetesnek kell lennie, mint az életnek vele: ezért biztosítunk áttekinthető termékinformációkat, részletes képeket és egy intuitív, könnyen használható webáruházat. Megbízható szállítás egész Európában, rugalmas visszaküldési lehetőségek, barátságos és gyors ügyfélszolgálat teszik a vásárlást egyszerűvé, biztonságossá és stresszmentessé minden egyes vásárló számára. Székhelyünk Malmöben, Svédországban található, és egész Európában működünk; közben skandináv dizájnértékeket ötvözünk nemzetközi kézművességgel és modern e-kereskedelmi megoldásokkal. Csapatunk minden nap azon dolgozik, hogy folyamatosan fejlessze szolgáltatásainkat, bővítse kínálatunkat és inspirálja vásárlóinkat a lakberendezési döntéseikben. Elkötelezettek vagyunk amellett, hogy hosszú távú kapcsolatokat építsünk ki vásárlóinkkal, magas minőségű termékeket, kiváló szolgáltatást és egy átlátható, megbízható és következetesen kellemes vásárlási élményt nyújtsunk. A Rugvistánál segítünk vásárlóinknak olyan tereket kialakítani, amelyek személyesek, barátságosak és szépek – szőnyegenként egyet.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

549 reviews

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Asks customers to review

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4.5

All reviews

(549)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a big rug in December

I ordered a big rug in December. The rug’s quality was not oke. I took pictures, I wanted to send it back immediately, but nothing happened. The process of sending back the rug is too long, the quality is not perfect, so I won’t buy a rug from rugvista again. I am very dissapointed.

January 9, 2026
Rated 5 out of 5 stars

Pleasure to buy

The web page is very detailed, both for search options, and product description.
I love natural materials, and there is a lot of rugs made from cotton and wool.
The colours are showed very well on the pictures.
Against the bad weather, and the Christmas 'rush hours' the delivery time was not two long. ( Although I ordered 2 rugs, and still just one arived)

January 11, 2026
Rated 5 out of 5 stars

I got what I expected

I got what I purchased with continuous UPS tracking about the delivery.
I am satisfied with the quality of Handloom fringes rug, this is the second one in our house. Soft walking on it, brought warmth in my room.
Rugvista / Carpetvista purchase experience was easy. Delivery was slightly slower due to christmas season, however not an issue.

January 10, 2026
Rated 4 out of 5 stars

The rugs are beautiful but I wished the…

The rugs are beautiful but I wished the company used a different delivery company. UPS in Hungary is a disater. Luckily, the RugVista customer service was nice and managed to convince UPS to deliver our package finally.

January 8, 2026
Rated 1 out of 5 stars

Buyers beware!

We placed an order online, but the item has been lost in transit. Since then, we have tried to contact the company multiple times, yet their support for such cases seems to be non existent.

Two emails to customer support - no reply
Calls to the support line - no answer
Calls to their representative in Hungary - no answer
Two DM's of Facebook - no response

At this point, we have neither the item nor a refund.

Where is the money we were charged, or the product we paid for?

Is purchasing from this online shop even secure? Based on our experience, it does not appear to be.

Be alert before placing an order and making payment to this company. They will take the money, but not sure you will receive the item, and quite sure you'll recieve no after-sale costumer support.

December 5, 2025
Unprompted review
RugVista logo

Reply from RugVista

Hi,

We are very sorry to hear about your experience and the frustration this situation has caused.

We want to assure you that we take every case seriously. We would like to investigate this further to find a solution. Please contact us directly with your order number and the email used for the purchase so we can help you further.

We sincerely apologize for the inconvenience and hope we can resolve this for you promptly.

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