RugVista Reviews 

549
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, noting their excellent quality and how well they match online descriptions and images. Many find the rugs stunning and appreciate the wide selection available. The ordering process is frequently described as easy and user-friendly, supported by detailed website information and clear product images. However, some people mentioned issues with the delivery process, specifically a lack of satisfactory tracking information or clear communication regarding shipping. A few other people also felt that some products were thinner or of poorer quality than anticipated, with concerns about material feel.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the quality and appearance of... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of service and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the fast and reliable delivery,... See more

Order

People report positive experiences with the ordering process, highlighting a great selection, user-friendly... See more

Website

Customers had ambiguous experiences with the website, with many praising its informative nature and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The rug looked exactly like the pictures online, and even the color shade was spot-on, making it easy to choose. The product photos are very accurate, so you can trust what you see—no unpleasant surpr... See more

Rated 5 out of 5 stars

I got what I purchased with continuous UPS tracking about the delivery. I am satisfied with the quality of Handloom fringes rug, this is the second one in our house. Soft walking on it, brought war... See more

Rated 5 out of 5 stars

I was reading some reviews about RUGVISTA before my long hesitating order. Price of product was too high for a long while and I couldn't believe they ship the rugs out of Sweden to Hungary or any coun... See more

Rated 5 out of 5 stars

The web page is very detailed, both for search options, and product description. I love natural materials, and there is a lot of rugs made from cotton and wool. The colours are showed very well on... See more


Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Segítünk az embereknek otthont teremteni, amelyet szeretnek. A Rugvistát 2005-ben alapítottuk egy világos küldetéssel és céllal: segítünk az embereknek otthont teremteni, amelyet szeretnek, és egyszerűvé, könnyen áttekinthetővé és élvezetessé tesszük vásárlóink számára a tökéletes szőnyeg megtalálását. Már a kezdetektől arra koncentráltunk, hogy magas minőségű szőnyegeket kínáljunk tisztességes áron, miközben zökkenőmentes, kényelmes és valójában biztonságos vásárlási élményt biztosítunk minden egyes vásárló számára. Ma büszkék vagyunk rá, hogy Európa egyik vezető online szőnyegáruháza vagyunk, és több országban szolgáljuk ki vásárlóinkat, mind az otthoni, mind a munkahelyi igényeket figyelembe véve. Gyűjteményünk több mint 30 000 szőnyeget tartalmaz, a hagyományos kézzel kötött keleti szőnyegektől a modern géppel szőtt darabokig; minden szőnyeget gondosan választunk ki annak érdekében, hogy magas minőséget, tartósságot és időtlen dizájnt biztosítsunk, így vásárlóink magabiztosan és elégedetten vásárolhatnak minden egyes alkalommal. Úgy gondoljuk, hogy a szőnyegvásárlásnak legalább olyan élvezetesnek kell lennie, mint az életnek vele: ezért biztosítunk áttekinthető termékinformációkat, részletes képeket és egy intuitív, könnyen használható webáruházat. Megbízható szállítás egész Európában, rugalmas visszaküldési lehetőségek, barátságos és gyors ügyfélszolgálat teszik a vásárlást egyszerűvé, biztonságossá és stresszmentessé minden egyes vásárló számára. Székhelyünk Malmöben, Svédországban található, és egész Európában működünk; közben skandináv dizájnértékeket ötvözünk nemzetközi kézművességgel és modern e-kereskedelmi megoldásokkal. Csapatunk minden nap azon dolgozik, hogy folyamatosan fejlessze szolgáltatásainkat, bővítse kínálatunkat és inspirálja vásárlóinkat a lakberendezési döntéseikben. Elkötelezettek vagyunk amellett, hogy hosszú távú kapcsolatokat építsünk ki vásárlóinkkal, magas minőségű termékeket, kiváló szolgáltatást és egy átlátható, megbízható és következetesen kellemes vásárlási élményt nyújtsunk. A Rugvistánál segítünk vásárlóinknak olyan tereket kialakítani, amelyek személyesek, barátságosak és szépek – szőnyegenként egyet.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

549 reviews

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4.5

All reviews

(549)

143 reviews in the last 12 months

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Rated 1 out of 5 stars

Csalódás

Hello everyone! I would start with the delivery, it was not as fast as many people say!!! But the delivery would be the least of it, I would rather talk about the product! For me, the carpet does not start here, with such a paper-thin material, of course, the pictures show how thick it is! I would rather call this quality and thickness a floor carpet! I was disappointed with this product, especially when there are so many carpets like this that they sell! The discount was okay, but it would have been better if there had been no discount and there would have been a better quality carpet!!! It may be going back, this is poor unfortunately! I hope they don't rewrite what I wrote and post this opinion so that others don't order unnecessarily!!!!

December 8, 2025
RugVista logo

Reply from RugVista

Hi,

We’re sorry to hear the carpet didn’t meet your expectations. Your feedback on the material and thickness is appreciated and will be shared with our team. If you choose to return it, our customer service is ready to assist.

Thank you for your honest review.

Rated 5 out of 5 stars

The rug arrived within a few days

The rug arrived within a few days, and the delivery process was easy to track throughout. The product’s specifications fully match the description. In terms of its colours, the overall effect of this rug is nicer than in the pictures. Overall, the ordering process was a very positive experience, and I am very satisfied with the rug itself.

December 5, 2025
Rated 4 out of 5 stars

The webshop experience was fine

The webshop experience was fine. The delivery info was that the carpet will be delivered by the end of the day which is very ambigous. And the delivery driver was not very much client oriented or flexible.

November 21, 2025
Rated 5 out of 5 stars

Exactly as Promised!

The rug looked exactly like the pictures online, and even the color shade was spot-on, making it easy to choose. The product photos are very accurate, so you can trust what you see—no unpleasant surprises. The rug itself is stunning, excellent quality, and has become the centerpiece of our living room. Delivery was fast and reliable. This is the second rug we’ve ordered from this store, and once again, we couldn’t be happier. Highly recommended!

November 19, 2025
Rated 5 out of 5 stars

A hesitator's opinion:

I was reading some reviews about RUGVISTA before my long hesitating order. Price of product was too high for a long while and I couldn't believe they ship the rugs out of Sweden to Hungary or any country. So the Black Friday sale tempted me to place the order. Most surprising was the way they've folded my rug for a minimum package size instead of rolling it up. Anyway quickly arrived safely with FEDEX, followed instructions to smooth out the traces of folding. The rug seems to be a nice quality and same color as it was shown on webshop's pictures. Hope to visit them soon in their warehouse in Malmö, Sweden. Folding rugs like that takes quite a significant talent!

November 19, 2025
Rated 5 out of 5 stars

The rug is simply the one we needed

The rug is simply the one we needed. I mean, I "bought" online the picture of the rug which was already the only one I could find on the net, regardless of price, probably fitting in our living room. The real rug on the other hand is like someone somewhere knew better what our room needed. It is more than perfect, I can not find words, it is above any possible hopes. I am incredibly happy, thanks for this!!!!! The delivery finally went OK, but unfortunately, I did not get satisfactory information during tracking and had to worry during the second week of the shipping. It was impossible to get closer to the company, even the chat option did not connect with a human agent. So I called the consumer support of RugVista, and I got the necessary information and help for which I am most grateful! Thanks a lot for everything!!!! I am a very satisfied consumer!!!! :D

November 19, 2025
Rated 3 out of 5 stars

overpriced

very fast delivery and smooth purchasing process but I am disappointed by the quality.. it feels very stiff and plastic sheet like.. it is like I threw a piece of rigid plastic on my floor, all the folding marks are strongly visible. the colors are nice but it’s such a visibly poor quality that I will only use it as a temporary solution for sure - for this temu/ebay quality the pricing is waaaaaay too high

October 15, 2025
Unprompted review
RugVista logo

Reply from RugVista

Hello,

Thank you for taking the time to share your feedback. We’re very sorry to hear that the rug did not meet your expectations in terms of texture and quality.

Some of our machine-woven rugs may feel a bit stiff at first due to the packaging and folding required for shipping, but the material usually softens and the fold marks fade after a few days or weeks once the rug has been laid flat.

We truly value your input and would like to take a closer look to see how we can improve your experience. Please contact us at info@rugvista.com with your order number and a few photos of the rug, and our customer service team will be happy to assist you further or help arrange a return if you prefer.

Thank you again for your feedback, we appreciate you bringing this to our attention.

Rated 2 out of 5 stars

Smelly rug

The rug looked nice but had a very strong weird, musty smell. I had to wash three times, plus soak it in desinfectant to make it ok. Even I followed the instructions, the rug shed a ton of small pieces in the process. I’m still not a 100% comfortable to put the rug in my baby’s room.

Edit: the stink was so strong that the whole room smelled. I reached out to the customer service but didn’t receive a reply.

October 12, 2025
Unprompted review
RugVista logo

Reply from RugVista

Hi,

We strive to respond to all emails within 24 hours on weekdays, but unfortunately, I couldn't locate any email from you. Could you please reach out to our customer service team again at info@rugvista.com? We would be more than happy to assist you.

Have a nice day!

Rated 3 out of 5 stars

Quality

I'm a bit disappointed with the quality. The rug seam to have hanging loop in the back, there is some mistake in the pattern, it might part of the pattern but i do not think soo. The design is quite nice, just like on the picture but the touch is a bit too plasticy.
And also the rug arrived folded in half so it has fold mark in the middle.

October 9, 2025
RugVista logo

Reply from RugVista

Hi,

Thank you for sharing your feedback. We’re sorry to hear that your rug did not fully meet your expectations.

Regarding the hanging loop you mentioned, we’re not entirely sure what you are referring to. Could you kindly send a few photos to our customer service team? This will help us better understand the issue and assist you more effectively.

We also note your comments about the texture and the fold mark. Some folding may be necessary for shipping, but we appreciate your feedback and will share it with our product team for consideration.

Thank you for taking the time to help us improve.

Rated 4 out of 5 stars

The carpet is super

The carpet is super, better than i expected. The customer service is also correct and helpfull, but the delivery was in delay, it took 2 weeks

September 12, 2025

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