russells.co.za logo
Visit website

russells.co.za Reviews 

310
•
TrustScore 4.5 out of 5

4.6

Furniture Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 253 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly staff members for providing exceptionally helpful, warm, and welcoming assistance throughout their shopping visits. Consumers often mention that store consultants go above and beyond to ensure smooth transactions and clear communication regarding available options. Many buyers express deep satisfaction with how quickly their needs are addressed by knowledgeable personnel. However, some customers also noted frustrating delays with home delivery services and experienced difficulties getting timely updates from support teams. A few reviewers were not happy with overall product quality, reporting specific issues with appliances breaking down or malfunctioning shortly after purchase.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting extremely welcoming, friendly, and helpful... See more

Service

Clients share positive opinions on service, consistently highlighting the welcoming, polite, and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as friendly, helpful, and... See more

Product

Consumers find product experiences to be highly varied, as customer satisfaction levels differ greatly across... See more

Delivery service

Customers had ambiguous experiences with delivery service. Some consumers expressed appreciation, noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi I just want to say a big thankyou to my sales lady Shirley and her store manager Maria at Alberton Russell's store for the good work and their patients and mine I received my new Portofino 3 piec... See more

Rated 5 out of 5 stars

Hi everyone. My name is Ntombozuko.I'm a happy customer, assisted by Olwethu at Mitchell's plain branch. His service was exceptional and he went an extra mile. All he was striving was to ensure his st... See more

Rated 5 out of 5 stars

I just walked into Russells Mehlareng and I met Maureen 🥰 she so warm,polite and friendly with a lovely smile. She taught me so much about appliances and how I can extend my product warranty ♥️ I jus... See more

Rated 5 out of 5 stars

Good day I just want to say to Russell's Somerset west for always putting there customers first thanks to Gladys who help me as there were a wrong item drop at my house. As I only resales it ones the... See more

Company details

  1. Furniture Store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(310)

251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My name is Ishmael Dube I want to thank…

My name is Ishmael Dube I want to thank Ms Aletta at Russells Worcester branch furniture shop for the service she gave me I bought Bazaruto Bed at Russells shop it was delivered to my place where I reside in a good condition, my bed was delivered on the 07/08/2026, I am very happy about your service abd I have no complaints at all. I am happy very happy to sleep on my new bed. Big up.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent services

Excellent services, very friendly stuff and very helpful. They even gave us a gift for buying cash🥰. Thank you Russells in Butterworth, keep up the good work 👏🏻

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Happy client

Hi ... I would just like to thanks my salesperson Mandisa for exceptional help . I recently lay bey a dining room set at Russells Bronkhorspruit and from the start I was given detailed info and was kept up to date with every payment made...was in constant contact ... I would absolutely recommend Mandisa and Russels Bronkhorspruit..! Fast and friendly and professional help ... I will definitely make use of them and Mandisa in the near future ! Outstanding service and customer service...well done 🙏

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

The service

The customer service was top notch, patient and they thoroughly explain the product with no rush. Russells Arcadia

July 10, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look