I had a very good experience with my optician. She was very thorough and caring . The whole team are lovely in the shop . Very professional and go out of their way to help the customers. Excellent s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff are all professional and kind. Reception, fitting and optician were all very good. The optician was very good at reviewing my existing eye conditions. At no time did I feel pressured into... See more
Company replied
The staff at RW are always polite and very welcoming. The optician shows compassion and empathy, and is ever ready to answer your queries. I've tried some of the larger wellknown opticians in the pas... See more
Company replied
Original Stepper frame 4 years old broke above the arm - lenses removed and refitted by Tracy/Woodfalls into a replacement frame - v luckily sourced by Stepper Penny A. Op manager. I'm delighted to... See more
Company replied
Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - East Dulwich
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
46 Lordship Lane, East Dulwich, E22 8HJ, London, United Kingdom
- 020 8299 6622
4.9
Excellent
201 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were helpful
The staff were helpful, friendly, wasted no time, and the occulist was able to explain clearly and comprehendably what was happening to any eyes, putting my anxieties at ease.
October 30, 2024
Reply from R Woodfall Opticians - East Dulwich
We are pleased we have put you more at ease and thank you for taking time to leave us a review.
Friendly and very helpful
Love that they send a reminder when my eye test is due and also the day before my appointment (just in case)
Very friendly and helpful staff on reception, always a big smile and a hello when I arrive. Quick to respond to requests for a prescription to be emailed. Always looks spotless.
The optometrist was very gentle and ensured I was positioned correctly and comfortably throughout the eye exam. Very happy to recommend.
October 24, 2024
Reply from R Woodfall Opticians - East Dulwich
We appreciate you taking the time to leave us an excellent review. Our staff work very hard to produce the best service for our patients so we are glad to see that it doesn't go unnoticed. We look forward to welcoming you back at East Dulwich soon.
Friendly and professional
October 31, 2024
Reply from R Woodfall Opticians - East Dulwich
Thank you for choosing Woodfalls East Dulwich!
High quality and experienced staff
I switched to R Woodfall in East Dulwich recently and I must say that I had a very pleasant experience - from booking my appointment, seeing the reception staff, my check up with the optician, choosing my new glasses and my follow up check up. The optician spotted a scar at the back of my eye that had previously be missed by high street opticians! And she looked into it further and reassured me about it. I can’t recommend R Woodfall enough- excellent service.
October 11, 2024
Reply from R Woodfall Opticians - East Dulwich
Our team at Woodfalls is committed to delivering high quality service so we are glad you were pleased with the service you received. Thank you for choosing us at Woodfalls and we hope to see you again in the future.
Eye test
Very comprehensive eye test. Friendly and helpful optometrist. Explained everything clearly and answered all my questions.
October 17, 2024
Friendly staff who recognise you and…
Friendly staff who recognise you and are efficient and polite.
Optician very pleasant, friendly and professional
October 21, 2024
Reply from R Woodfall Opticians - East Dulwich
Our team at East Dulwich are very pleased to have received your review and look forward to welcoming you back soon.
Lovely staff and I had a very thorough…
Lovely staff and I had a very thorough eye test. The ophthalmologist explained the different tests (I have glaucoma in my family) and was happy to answer any questions I had
October 3, 2024
Reply from R Woodfall Opticians - East Dulwich
We are glad to hear you had a good experience with us. Our team are always here to answer any queries you may have and we are happy to have been of service.
Terrible opticians
Terrible opticians. Measured me wrongly for my glasses is I couldn't see. Made me wait for a week before they would accept they made a mistake and agreed to redo the glasses. The manager is impolite. Long delay each time. No apology. The glasses have never been right. Now I find out they didn't even use a protective coating as I requested, so they are scratched. Had to get a new pair. Do not go to this opticians.
June 6, 2024
Unprompted review
Reply from R Woodfall Opticians - East Dulwich
Hi Alison, thank you for your review, and although we want all of our customers to be happy with our service, disappointingly this is not always the case. We do however value all feedback, good or bad.
However, your feedback states your visit was this year, having reviewed your notes, we can see you were dispensed spectacles in August 2023 where we remade your glasses in an attempt to resolve your issues, the lenses were supplied with a top of the range scratch resistant anti-reflection coating from our lens supplier Essilor. These coatings are provided with a 2 year warranty, therefore we can still replace the lenses as per your consumer rights.
We are also sorry you feel the manager was impolite, you did in fact see three different dispensing opticians during this time. All of which regularly receive high praise for their exemplary service.
Regarding any lead times, we are, as any optical supplier at the mercy of our lens manufacturer, your notes however do not appear to indicate there was an excessive wait for the lenses to be supplied, therefore if you feel there was a delay, once again we apologise for this.
On the rare occasion we need to remake spectacles, we always offer an apology, and we are again sorry if you did not receive one on this occasion, this is most unusual.
We are more than happy to resolve your issues, the lenses can be replaced under the manufacturers warranty, please either call the branch on 020 8299 6622, or email feedback@rwoodfallgroup.co.uk where we can arrange a suitable resolution either in East Dulwich or at another of our branches if more convenient for you.
Kind regards
Team Woodfalls
Reply from R Woodfall Opticians - East Dulwich
Thank you very much for taking the time to leave us a review.
Appropriate treatment and advice from friendly and experienced staff
Guidance and advice from friendly and experienced staff who are patient and explain all treatment and procedures.
September 23, 2024
Reply from R Woodfall Opticians - East Dulwich
The Dulwich team appreciate your kind feedback, we hope to see you again soon.
Considering they had staffing problems…
Considering they had staffing problems they were excellent..
September 25, 2024
Reply from R Woodfall Opticians - East Dulwich
Thank you for your feedback. It’s very much appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.