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R Woodfall Opticians - East Dulwich Reviews 

198
TrustScore 5 out of 5

4.8

46 Lordship Lane, East Dulwich, E22 8HJ London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff are all professional and kind. Reception, fitting and optician were all very good. The optician was very good at reviewing my existing eye conditions. At no time did I feel pressured into... See more

Company replied

Rated 5 out of 5 stars

A very thorough full eye test, even though I went in just for a test for over-70 driving licence. Given that the test was NHS-funded, I suppose that the charge for filling in the DVLA form was to be... See more

Company replied

Rated 5 out of 5 stars

The staff at RW are always polite and very welcoming. The optician shows compassion and empathy, and is ever ready to answer your queries. I've tried some of the larger wellknown opticians in the pas... See more

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Rated 5 out of 5 stars

Incredibly helpful service this morning fixing my glasses. Friendly and efficient. I will definitely return! Thank you so much.

Company replied


Company details

  1. Eye Care Center
  2. Audiologist
  3. Contact Lenses Supplier
  4. Emergency Care Service
  5. Glasses Store
  6. Sunglasses Store

About R Woodfall Opticians - East Dulwich

Written by the company

Welcome to the R Woodfall Group of independent family owned Opticians

We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.

We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.

Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.

We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.

Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.

We pride ourselves on the expert and friendly service we offer at each of our six branches.

The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.

Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.

As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.


Contact info

  • 46 Lordship Lane, East Dulwich, E22 8HJ, London, United Kingdom

  • 020 8299 6622

4.8

Excellent

TrustScore 5 out of 5

198 reviews

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4.8

All reviews

(198)

682 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So very professional

So very professional
Very caring so informative and respectful

March 27, 2025
R Woodfall Opticians - East Dulwich logo

Reply from R Woodfall Opticians - East Dulwich

Thank you for taking the time to leave us such a kind review.

Rated 5 out of 5 stars

Kind and professional ophthalmologist

Kind and professional ophthalmologist, explaining everything very clearly, felt very relaxed not rushed like other opticians can be.

March 24, 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for leaving such a kind review. We do take pride in giving our patients a thorough and personal service. So we are glad you are happy, thank you for choosing Woodfalls East Dulwich!

Rated 5 out of 5 stars

Recommended

Thorough examination, well-versed and friendly optician.

March 14, 2025
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Reply from R Woodfall Opticians - East Dulwich

Amazing feedback, thanks you from the whole Woodfalls team for your comments and 5 ⭐

Rated 5 out of 5 stars

I brought my daughter for a check up…

I brought my daughter for a check up and the whole experience was amazing. From the friendly reception on arrival to the friendly optician who managed the whole process in a very friendly and informative way!

February 25, 2025
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Reply from R Woodfall Opticians - East Dulwich

We greatly appreciate your feedback. Our staff are delighted to hear both you and your daughter were pleased with the service received on your visit to us! Thank you for choosing Woodfalls East Dulwich!

Rated 5 out of 5 stars

Helpful

Helpful, professional staff.

March 4, 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for your feedback.

Rated 5 out of 5 stars

Very supportive

Very supportive, a thorough examination very clear step by step information of eye test given

February 26, 2025
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Reply from R Woodfall Opticians - East Dulwich

Our staff are delighted to see that you had a pleasant experience on your visit to East Dulwich. Thank you for your feedback.

Rated 5 out of 5 stars

Easy to get an appointment for an eye…

Easy to get an appointment for an eye test. The staff are friendly and competent. The optometrist was thorough, friendly and reassuring.

February 20, 2025
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Reply from R Woodfall Opticians - East Dulwich

Our staff greatly appreciate your feedback, and we are glad you are pleased with the service provided. Thank you for choosing Woodfalls East Dulwich.

Rated 5 out of 5 stars

Perfection at it’s best.

Perfection at it’s best.
Highly recommend this opticians for many reasons.
I had such a relaxed professional service during my examination.
Firstly, Annie made me feel really at ease and talked through every step for reassurance, such a warm hearted person.

Richard was absolutely amazing with his recommendations of frame styles & types of lenses that would suit me and my lifestyle, he really knew this stuff and was so helpful and charming in such a caring professional way.
The aftercare I received was second to known, Richard contacted me to make sure I was happy with the style and talked through ways to help me adjust to my new lenses,
I was so impressed and felt very confident with my choices.
I definitely will be returning.

January 27, 2025
Unprompted review
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Reply from R Woodfall Opticians - East Dulwich

Thank you very much for such a kind review!
Our staff at East Dulwich truly appreciate your kind words and we are very glad to see that our hard work does not go unnoticed. Both Richard and Annie are highly valued members of our team at East Dulwich and we are glad that you are pleased with the service provided by them.

Rated 5 out of 5 stars

Not my first eye exam in East Dulwich

Not my first eye exam in East Dulwich, each time I have been in i've gone for the enhanced eye examination, and must say the eye test is a thorough exam, and always given the option for the scans to be emailed to me,
I would definitely recommend r wood falls, the staff are always welcoming and helpful

February 18, 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for taking the time to leave us your feedback. Our team at Woodfalls find it vital that each patients sight test is carried out thoroughly to ensure that each of our patients' eyes are as healthy as can be. Thank you for choosing Woodfalls East Dulwich!

Rated 5 out of 5 stars

Thank you for recent appointment

Thank you for your recent appointment, your staff are very professional, polite and welcoming. I was treated with the utmost care and would recommend you to anyone wishing to have there next visit to an optician.

February 6, 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you very much for your review, it is greatly appreciated. We are glad to hear that your visit to Woodfalls East Dulwich was a good one, and we are always here to help if you have any queries about your vision and or glasses.

Rated 5 out of 5 stars

Really great service

Really great service. Very pleasant assistance and very happy to help.
I’m really pleased with the service and aftercare. Will definitely receive and use them for my ongoing eye tests etc. Thank you!

February 17, 2025
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Reply from R Woodfall Opticians - East Dulwich

Our staff at East Dulwich are pleased to hear that you are happy with the service. Thank you for taking the time to leave us your review, and we look forward to welcoming you back!

Rated 5 out of 5 stars

Original Stepper frame 4 years replaced.…

Original Stepper frame 4 years old broke above the arm - lenses removed and refitted by Tracy/Woodfalls into a replacement frame - v luckily sourced by Stepper Penny A. Op manager.
I'm delighted to have glasses without tape holding them together - Many many thanks to you both

February 19, 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for taking the time to leave us your feedback. Our staff will always try to get the best possible outcome when complications like this arise so we are glad that you are happy. We are always here to help at Woodfalls East Dulwich.

Rated 5 out of 5 stars

Helpful and friendly service from…

Helpful and friendly service from booking to final results.

January 28, 2025
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Reply from R Woodfall Opticians - East Dulwich

We are glad to hear you are happy with the service you received throughout the visit to Woodfalls East Dulwich.

Rated 5 out of 5 stars

Profesional and friendly staff

Profesional and friendly staff. Very thorough.

January 28, 2025
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Reply from R Woodfall Opticians - East Dulwich

We greatly appreciate your review, thank you for visiting our East Dulwich practice!

Rated 5 out of 5 stars

Eye Test 2025

Had my eyes tested here recently and Annie was so helpful and thorough. She explained every aspect of the test and the results and was really friendly and patient. I never felt rushed at all.

January 24, 2025
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Reply from R Woodfall Opticians - East Dulwich

We are pleased to hear that Annie was of such great help, she is a well valued member of our team here at East Dulwich. Thank you for your feedback!

Rated 5 out of 5 stars

Excellent care and…

Our whole family had excellent care and service. An unusual finding was followed up with further tests and onward referral.

December 20, 2024
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Reply from R Woodfall Opticians - East Dulwich

Thank you for choosing Woodfalls East Dulwich, we look forward to welcoming you and the rest of the family back again.

Rated 5 out of 5 stars

First class service

I had my first contact with Woodfall Opticians a few weeks ago after being with my old optician for many years. I was looking for somewhere more local to provide new glasses.
An appointment was available the following day for an eye test. It was personal, friendly and professional service from the get-go, right down to the offer of a cup of coffee to fill in the ten minute wait!
They are a wonderful team, and I am thrilled with my new glasses, despite a problem with the lenses on collection, necessitating their return to the lab. I returned a week later to pick up the new, perfected version and I could not be happier.

January 29, 2025
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Reply from R Woodfall Opticians - East Dulwich

Our team greatly appreciate you taking the time to give us your feedback. We are glad that you have had a good experience when visiting us, despite the mishap. Thank you for choosing Woodfalls East Dulwich and we look forward to welcoming you back in future.

Rated 5 out of 5 stars

Everyone is so friendly and helpful

Everyone is so friendly and helpful. It really is a place where ‘everybody knows your name’ and no question is too small
Thank you

January 16, 2025
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Reply from R Woodfall Opticians - East Dulwich

We appreciate your kind review. Thank you for choosing Woodfalls Dulwich, we are always here to help.

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