The staff are all professional and kind. Reception, fitting and optician were all very good. The optician was very good at reviewing my existing eye conditions. At no time did I feel pressured into... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A very thorough full eye test, even though I went in just for a test for over-70 driving licence. Given that the test was NHS-funded, I suppose that the charge for filling in the DVLA form was to be... See more
Company replied
The staff at RW are always polite and very welcoming. The optician shows compassion and empathy, and is ever ready to answer your queries. I've tried some of the larger wellknown opticians in the pas... See more
Company replied
Incredibly helpful service this morning fixing my glasses. Friendly and efficient. I will definitely return! Thank you so much.
Company replied
Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - East Dulwich
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
46 Lordship Lane, East Dulwich, E22 8HJ, London, United Kingdom
- 020 8299 6622
4.8
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly staff extremely…
Very friendly staff extremely professional with a personal touch
January 8, 2025
Reply from R Woodfall Opticians - East Dulwich
Our team at Dulwich are pleased to hear you were happy with the service provided, thank you.
Reply from R Woodfall Opticians - East Dulwich
We are always happy to be of assistance. Thank you very much for the visit !
Reply from R Woodfall Opticians - East Dulwich
Thank you for your feedback, it is greatly appreciated.
I had to pay again for the lenses the…
I had to pay again for the lenses the Optition prescribed incorrectly for me. I had to pay again for the new frame, when I got my glasses back the arms were loose, the lens was scratched.
December 19, 2024
Reply from R Woodfall Opticians - East Dulwich
Hi Paula
Thank you for your feedback, although we would prefer not to receive a 1 star review, we do take all comments very seriously.
Looking at your record, we can see you purchased spectacle lenses from us in 2022 and 2024, we have not, as you have commented issued an incorrect prescription, when errors are detected for any one of the multiple reasons possible we always make the necessary amendments at our cost.
We can see nothing on your record to suggest we have charged you twice for the same ophthalmic frame, please email feedback@rwoodfallgroup.co.uk with more details to help us rectify any issues.
If your frame needs an adjustment, this service is free of charge, if a lens has been returned form the lab scratched, we will of course replace this.
If we have failed to offer less than the very best in customer service, then we can only apologise, but again, please provide more detail as your records do no reflect your feedback.
Yours sincerely
Woodfalls East Dulwich
R Woodfall Opticians Dulwich…
An overall good experience with a thorough examination and lots of information on my eyes and eyesight.
December 12, 2024
Reply from R Woodfall Opticians - East Dulwich
Thank you for taking the time to leave your review. We are always here to help!
Expectional customer service
It's Christmas time and cleaning up for the big day under the stairs something fell knocking my lens out. It was after 1pm, Christmas eve when I rushed down and asked for Richard's and the teams help. I need my glasses for everything including driving. With some older family members staying with health conditions I needed the option to drive just in case.
Richard and the team with expertise and ease put the lens back in place. I am looking forward to seeing Richard and the team in the new year to organise a new spare set!
December 24, 2024
Unprompted review
The staff the professionalism the…
The staff the professionalism the kindness and the atmosphere
November 16, 2024
Reply from R Woodfall Opticians - East Dulwich
Thank you very much for your review.
A professional and courteous service
Had a bit of a panic as my eyes were very sensitive to the light and some changes in my eyes that were concerning. Called up R Woodfall Opticians and the receptionist lady was very friendly and courteous. I enquired about their OCT and eye exam and I was booked in the same day for an OCT. The optician who saw me was professional and answered all of my questions. I was also choosing between two types of heat pads for my eyes and one of the receptionist lady paid attention to me and helped me choose. Having someone focus on you and not have their attention divided is important. From the start to the end the whole team have been welcoming and professional. One of the best professional services that I have ever experienced and I highly recommend it.
December 3, 2024
Unprompted review
Annie was very thorough and kind and…
Annie was very thorough and kind and patient with the eye test.
Richard was very helpful in explaining & helping me choose frames for my new specs
November 28, 2024
Reply from R Woodfall Opticians - East Dulwich
Thank you very much for choosing Woodfalls East Dulwich.
Annie and Richard were both delighted to have been able to assist you.
Very friendly staff
Very friendly staff. Made me feel comfortable and at ease. Definitely use them again and recommend to friends.
November 29, 2024
Reply from R Woodfall Opticians - East Dulwich
We are pleased to have been of assistance, thank you very much for leaving us a review.
Reply from R Woodfall Opticians - East Dulwich
Thank you for for your feedback! Please let us know if there is anything we can do to improve.
Reply from R Woodfall Opticians - East Dulwich
We appreciate you taking the time to leave us a review and look forward to welcoming you back at East Dulwich soon.
Really friendly opticians with great…
Really friendly opticians with great staff. Would highly recommend!
November 15, 2024
Reply from R Woodfall Opticians - East Dulwich
Thank you for taking time to leave a review and for your recommendation if you require any further assistance please come back and see us.
Friendly but professional
As someone with a complex prescription who has had eye surgery for extreme short sight and with a family history of glaucoma I need regular checks of different kinds. Woodfall's is a friendly but professional opticians. I never feel rushed, I can ask any questions I may have and follow up by phone if necessary. They also have the most up to date testing equipment.
November 6, 2024
Reply from R Woodfall Opticians - East Dulwich
Our top priority here at Woodfalls is to ensure we have great customer services so our team are delighted to hear that you had a good experience at our East Dulwich branch. Thank you!
Kind and helpful but lots of glasses…
Kind and helpful but lots of glasses were smeary.
November 2, 2024
Reply from R Woodfall Opticians - East Dulwich
We are glad to have been of service, our team appreciate your feedback as it will helps us know where we can make improvements for the future. Thank you for choosing Woodfalls.
Great experience at Woodfalls as usual.
Great experience at Woodfalls as usual.
Optician was really good with my daughter and explained everything clearly to her.
November 11, 2024
Reply from R Woodfall Opticians - East Dulwich
Thank you for taking the time to leave us a review and your daughter was happy with her visit.
Historic Patient
As per usual I have always received the best care and treatment at R Woodfall.
I have been a patient for over 23yrs I move from Sydenham to Camberwell , moving my local Opticans did not decrease the high level of expertise provide by the amazing staff. Very happy with this company
November 13, 2024
Reply from R Woodfall Opticians - East Dulwich
We are very grateful for loyalty to the Woodfalls Group and for taking the time to leave us a wonderful review.
A Professional Friendly Service
Professional, knowledgeable and friendly. And it helped that Richard was a fellow Arsenal supporter!
November 13, 2024
Reply from R Woodfall Opticians - East Dulwich
Thank you for your review Richard was happy to provide assistance.
The staff were helpful
The staff were helpful, friendly, wasted no time, and the occulist was able to explain clearly and comprehendably what was happening to any eyes, putting my anxieties at ease.
October 30, 2024
Reply from R Woodfall Opticians - East Dulwich
We are pleased we have put you more at ease and thank you for taking time to leave us a review.
Friendly and very helpful
Love that they send a reminder when my eye test is due and also the day before my appointment (just in case)
Very friendly and helpful staff on reception, always a big smile and a hello when I arrive. Quick to respond to requests for a prescription to be emailed. Always looks spotless.
The optometrist was very gentle and ensured I was positioned correctly and comfortably throughout the eye exam. Very happy to recommend.
October 24, 2024
Reply from R Woodfall Opticians - East Dulwich
We appreciate you taking the time to leave us an excellent review. Our staff work very hard to produce the best service for our patients so we are glad to see that it doesn't go unnoticed. We look forward to welcoming you back at East Dulwich soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.