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R Woodfall Opticians - Linklater & Gothelf Welling Reviews 

182
TrustScore 5 out of 5

4.8

136 High Street, Welling, DA16 1TJ Kent, GB


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Rated 5 out of 5 stars

I have used Woodfall Opticians and their previous businesses over many years. The service of all staff is exemplary. From reception, consultation through to prescription, information and advice is... See more

Rated 5 out of 5 stars

I arrived early for my appointment and I was seen within minutes,the optician was friendly and made me feel at ease.I was seen in a down stairs clinic as I struggle with stairs so I was grateful for t... See more

Company replied

Rated 5 out of 5 stars

Aman the optician was very polite and attentive, but also easy-going and never over the top. The whole experience felt really friendly while still being extremely professional. While I was going t... See more

Company replied

Rated 5 out of 5 stars

Aman, the ophthalmologist was excellent.He was a good listener, very helpful & a great communicator. I told him I was suffering with dry & gritty eyes. He explained in plain language, that the tear gl... See more

Company replied


Company details

  1. Eye Care Center
  2. Audiologist
  3. Contact Lenses Supplier
  4. Emergency Care Service
  5. Glasses Store
  6. Sunglasses Store

About R Woodfall Opticians - Linklater & Gothelf Welling

Written by the company

Welcome to the R Woodfall Group of independent family owned Opticians

We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.

We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.

Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.

We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.

Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.

We pride ourselves on the expert and friendly service we offer at each of our six branches.

The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.

Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.

As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.


Contact info

  • 136 High Street, Welling, DA16 1TJ, Kent, United Kingdom

  • 020 8303 4963

4.8

Excellent

TrustScore 5 out of 5

182 reviews

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4.8

All reviews

(182)

664 reviews in the last 12 months

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Rated 5 out of 5 stars

Always professional

Always professional, as usual.

August 8, 2025
R Woodfall Opticians - Linklater & Gothelf Welling logo

Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Hi Mr Clark, thank you for your review, we have sent you an email regarding the 1 star but positive feedback.

Rated 5 out of 5 stars

Great Opticians's

Great Opticians's. Always through and professional

August 7, 2025
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Your review is greatly appreciated by our team here in Welling. Thank you very much!

Rated 5 out of 5 stars

Good Opticians

Very pleasant staff who always make you feel comfortable and welcome

July 21, 2025
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

We are pleased to hear that you always feel welcomed into the practice when visiting us, thank you for your feedback!

Rated 4 out of 5 stars

Good staff and good service

Good staff and good service

July 24, 2025
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

We are pleased that you are happy with the service received, pleased let us know if there is anything more we could do to improve. Thank you for your feedback!

Rated 5 out of 5 stars

My child was scared of her test but the…

My child was scared of her test but the people made her feel calm and relaxed

July 25, 2025
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

We are pleased that we were able to make your little girl feel comfortable enough to sit through her sight test. Thank you very much for your feedback.

Rated 5 out of 5 stars

Appointment was on time so no hanging…

Appointment was on time so no hanging around.Staff were polite and being old asked if I was alright to climb the stairs.Everything explained in plain english

July 22, 2025
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you very much for your feedback.
We are glad to have been of assistance and hope to see you back in future.

Rated 5 out of 5 stars

Lovely and very accommodating staff

Lovely and very accommodating staff. Felt very welcome and looked after. Given a good explanation of the procedures, what to expect, the costs and the waiting time before getting my new glasses.
Highly recommended.

July 25, 2025
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you very much for your feedback. We strive to give personal and thorough care to all of our patients here at Woodfalls, so we are glad that you are pleased with the service.
Thank you for the visit.

Rated 5 out of 5 stars

Made you feel comfortable and discussed…

Made you feel comfortable and discussed everything that was going to happen. Was given the option to have extra things done without feeling you had to have them.

July 15, 2025
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you dearly for your review, we are pleased that you are happy with the service you received on your visit to our practice in welling.

Rated 5 out of 5 stars

My first visit to this practice and a…

My first visit to this practice and a very enjoyable experience it was. I had a thorough eye examination and the optician was very professional. I did not need new glasses this time but everyone was kind and courteous to me .

July 9, 2025
Unprompted review
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

We are pleased to have been able to help. Thank you very much for taking the time to leave us your review, it is greatly appreciated by our team here in Welling.

Rated 5 out of 5 stars

Friendly and willing to explain what…

Friendly and willing to explain what they see in plain language and I learnt why my glasses always need cleaning 😂

July 4, 2025
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you very much for your review. We are pleased to have been able to help, and look forward to seeing you again.

Rated 5 out of 5 stars

Welcoming Receptionists

Welcoming Receptionists
Professional Optometrist

July 1, 2025
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Your review is greatly appreciated, thank you for your support!

Rated 5 out of 5 stars

Very friendly staff

All always very friendly staff and welcoming many thanks

June 26, 2025
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Thank you very much for your feedback! We are always happy to help.

Rated 5 out of 5 stars

The optician was very good he did all…

The optician was very good he did all the checks on my eyes after having my cataract operation

June 3, 2025
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Reply from R Woodfall Opticians - Linklater & Gothelf Welling

Your review is greatly appreciated, thank you very much for the visit!

Rated 5 out of 5 stars

Staff attitude

Staff are not only very knowledgeable and well organised but they are also super friendly. Nothing is too much trouble, such as when my glasses needed a bit of a repair. No sales pressure but I will always come to you for new glasses and upgrades.

June 5, 2025

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