Ryder & Dutton Mortgage Advice Bureau Reviews 459

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professional conduct, knowledge, and helpfulness, making the entire process stress-free. Many people highlight the excellent service and customer support, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, appreciating the clear advice and constant updates provided. However, some customers also noted that dealing with multiple people simultaneously could be confusing, suggesting that an initial in-person meeting might help clarify roles and customer knowledge levels.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team's professionalism,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness, responsiveness, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers, especially first-time... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Conor and Lizzie. Conor really knows his stuff. I was updated every step of the way and clearly advised on all aspects of the process. Conor even responded whilst he was off o... See more

Company replied

Rated 5 out of 5 stars

An excellent service overall. With gokd guidance and advice along the entire process and painless as possibly be. As well the fact they were able to get a good deal and ensuring no surprises awaiting... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

459 reviews

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Rated 5 out of 5 stars

I have worked with Ryan a couple of…

I have worked with Ryan a couple of times now and both times have been a great experience. He's knowledgeable and patient and helps to guide through the process and pitfalls. Would recommend him to anyone.

August 22, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experiences have been great. We appreciate you mentioning the guidance provided and are thankful for your recommendation!

Rated 5 out of 5 stars

Mortgage & Insurance Advice

Harriet reached out to me well in advance of my mortgage renewal, giving us plenty of time to explore the available options. She also took the time to carefully review our insurance needs and recommended the most suitable solution for both me and my wife. The entire process was handled with professionalism and clarity, and we had an excellent experience working with Harriet. I would be very happy to recommend her and the services of Mortgage Advice Bureau.

July 25, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. It's great to know that the mortgage renewal process was handled professionally and clearly, and that you were provided with suitable insurance advice. Thank you for recommending our services!

Rated 5 out of 5 stars

Great experience throughout

Great experience throughout, lots of help during the process from conor and Elizabeth and eager to assist.

August 21, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a great experience and found our team helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

mortage advisor

my experience with sharelle at ryder and dutton was amazing , she was extremely helpful , clear and understanding to us as first time buyers , she took time to answer all questions and respond to my emails promptly , l was always kept up to date and felt supported from start to finish , l also appreciate cassie , she was excellent both in communicating the process and keeping us up to date . l will definitely recommend ryder and dutton for your mortage process, they make the process easy and smooth.

August 19, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experience was amazing! It's great to know that our team was helpful, clear, and understanding. We appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Was very friendly

Was very friendly, clear and respectful

August 14, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you found your experience so positive and respectful. Thank you for your feedback.

Rated 5 out of 5 stars

Micheal and Mohammed were brilliant

Micheal and Mohammed were brilliant. Informative, professional, approachable and friendly they surpassed expectations. With them both working on our mortgage and life insurance we able to concentrate on moving home with less stress. Would highly recommend to anyone.

August 15, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. It's great to know that the team's expertise and approach helped reduce stress during your home move. Thank you for recommending our services!

Rated 5 out of 5 stars

I couldn’t be happier with the service…

I couldn’t be happier with the service I received from my mortgage advisor, Ryan Constantine, and his assistant, Laura Turney. From start to finish, they made what could have been a stressful process feel smooth, transparent, and even enjoyable.

Ryan took the time to clearly explain all my options, answering every question with patience and expertise. He genuinely listened to my needs and worked hard to find the best solution for my situation. Laura was incredibly organized and responsive — every document was handled quickly, and she kept me updated every step of the way.

What really stood out was their professionalism combined with a personal touch. I always felt like more than just another client; they truly cared about helping me reach my goals.

I would wholeheartedly recommend Ryan and Laura to anyone looking for a mortgage team who goes above and beyond. They’ve earned my trust, and I’ll definitely be returning for future needs!

August 15, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so happy to hear that you had a smooth, transparent, and enjoyable experience. We appreciate your kind words regarding the clear explanations, organisation, and personal touch you received. It's great to know that we earned your trust, and we look forward to assisting you in the future!

Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, Conor & Abi made the process very easy and would highly recommend.
Good time keeping, well informed and always pleasant.

July 1, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the process was made easy for you. We appreciate your recommendation.

Rated 5 out of 5 stars

Vicky and Cassie were amazing

Vicky and Cassie were amazing!

Both of them were so helpful and proactive, went above and beyond to help us get our house purchase through.

Thank you both so much!

Rowan

August 6, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so happy to hear that our team members were so helpful during your house purchase. We appreciate your kind words and are grateful for your feedback!

Rated 5 out of 5 stars

Excellent service provided by Ryan…

Excellent service provided by Ryan Constantine and Laura Turney. They went above and beyond to find me a mortgage. Thank you

August 5, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team provided excellent service and went the extra mile to assist you in finding a mortgage. Thank you for your feedback!

Rated 5 out of 5 stars

Fantastic

Conor was absolutely brilliant in everything he did. He was always quick to respond to emails and messages. He guided us through the process perfectly and explained everything very clearly.

August 5, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the guidance provided was helpful and that clear explanations were given throughout the process. We appreciate your positive feedback and thank you for sharing.

Rated 5 out of 5 stars

Conor and Elizabeth have absolutely…

Conor and Elizabeth have absolutely brilliant in finding the right mortgage for us, almost holding our hands on our mortgage application. We would highly recommend them

July 29, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! Thank you for sharing your kind words; we appreciate your recommendation.

Rated 5 out of 5 stars

Can't thank Ryan Constantine and laura…

Can't thank Ryan Constantine and laura turney enough. Really helpful and knowledgeable and took all the stress of applying for a mortgage away, Making sure the whole process was seamless and stress free helping get the mortgage that was right for me quickly and efficiently.

July 30, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team provided such helpful and knowledgeable support during your mortgage application. We appreciate your kind words and are glad the process was seamless and stress-free for you.

Rated 5 out of 5 stars

I dealt with Jenny and Harriet

I dealt with Jenny and Harriet.
Nothing was too much trouble both very helpful and nice people to deal with.

July 28, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team members were so helpful and made your experience a positive one. Thank you for your kind feedback!

Rated 5 out of 5 stars

Very helpful and responsive!

We’re so grateful to Conor and Abi for all their help in securing our first mortgage. As first-time buyers, the process felt overwhelming at times, but they were incredibly responsive, supportive and always happy to answer our questions. Conor’s clear guidance and dedication made everything so much smoother. We couldn’t have done it without them — highly recommend!

July 24, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so happy to hear that you had a positive experience securing your first mortgage. It's great to know that we were able to provide the support and guidance you needed during this significant process. Thank you for your recommendation!

Rated 5 out of 5 stars

Fantastic mortgage broker

We chose to go with Conner from Ryder and Dutton and what a fantastic experience from start to finish. The team Conner and Abby have been nothing but helpful throughout the whole process. Cannot fault the experience. Everything was made easy and simple and Conner secured a competitive mortgage for us very quickly. Would 100% recommend for anyone looking for a mortgage broker. 10/10 experience

July 21, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a fantastic experience. We appreciate your kind words about the team's helpfulness and the ease of securing your mortgage. Thank you for recommending our services!

Rated 3 out of 5 stars

Disappointed

I wish I could go higher but I have to say I have been very disappointed. As a first time buyer everyone told me I should use an advisor however my experience has not been great. Ryan told me right in the beginning that he would handle everything and talk me through the whole process. This has turned out to be a very stressful process as I have constantly had to chase for everything only to be told that he couldn’t speak to people on my behalf. I have had no direction and especially when getting my documents together, having documents rejected but not told why was very frustrating.

I was promised a lot in the beginning that just wasn’t delivered. I’ve paid a lot of money for a service that just wasn’t up to standard for the price.

July 1, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

Thank you for taking the time to share your experience with us.
We are sorry that the service you received did not live up to your expectations. We do strive to ensure that our customers receive a mortgage offer as quickly as possible and can see that our team managed to obtain your mortgage offer within a week of application which is well ahead of our expected timescales. That said, we do take your comments seriously and will investigate with your adviser to learn how we can improve our service going forward.

Rated 5 out of 5 stars

Ryan is absolutely brilliant

Ryan is absolutely brilliant, keeps me up to date with the process, answers any questions I need answering and is very informative and is willing to search for the best deals!
Highly recommend

July 22, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! It's great to know that you felt well-informed and supported throughout the process. Thank you for recommending our services!

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Ryan and his team were supportive, kept us well informed, and made the whole process smooth and stress-free. Highly recommend!

July 18, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our service met your expectations! We appreciate your kind words and are glad the process was smooth and stress-free for you.

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