Ryder & Dutton Mortgage Advice BureauReviews 

469
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and supportive approach, making complex processes feel straightforward and stress-free. The service provided is frequently described as excellent, with many appreciating the clear guidance, efficiency, and personalized attention received throughout their journey. Reviewers highlight the exceptional customer service, noting quick response times and constant updates that kept them informed and at ease. However, some customers also noted that dealing with multiple contacts could be confusing, suggesting a desire for clearer communication channels. A few other people also felt that initial in-person meetings could help tailor support more effectively to individual knowledge levels.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the excellent and prompt support received... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process clear, smooth, and... See more

Response time

Customers had positive experiences with response times, frequently highlighting the excellent and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently used the MAB services and been supported by Vicky Charlesworth & Cassie Coates. The support has been unmatched. They have made the process stress free, the have guided me through every... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Conor and Lizzie. Conor really knows his stuff. I was updated every step of the way and clearly advised on all aspects of the process. Conor even responded whilst he was off o... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

469 reviews

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4.9

All reviews

(469)

151 reviews in the last 12 months

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Rated 5 out of 5 stars

Conor was amazing

Conor was very professional, very patient and always coming back almost immediately. Thank you very much!

September 22, 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the service was professional and prompt. We appreciate you taking the time to leave us this great feedback!

Rated 5 out of 5 stars

Ryder & Dutton MAB, great value for money service

We've been using Ryder & Dutton MAB ever since our first house purchase in 2017 and it wasn't a question that we would reach out to them again for our renewals in 2020 and 2025. Their service, knowledge and expertise just took all of the uncertainty and complexities of mortgages out of the equation for us and we knew we could just rely on them to ensure we got the best deal possible.
Our contact Mick Royle has been first class throughout, his communication with us has been prompt, friendly and he's always answered everything with clear explanations to help us in our understanding.

Our MAB support administrator, Mohammed Shoaib has been speedy and prompt in processing our application and ensuring the paperwork was uploaded quickly to our account for review.

All in all, we can't fault this service and believe its great value for money if navigating the world of mortgages and mortgage rates is not in your own area of expertise.

September 22, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our service has consistently met your needs since 2017. It's great to know that the team's knowledge and expertise helped simplify the mortgage process for you. We appreciate your kind words and thank you for your continued trust in our services.

Rated 5 out of 5 stars

Man we’re super helpful

Mab were super helpful. My initial contact was with Peter hill and he was amazing. Explained the full process and helped me get the best deal possible. Dominic took over from Peter and he was also fantastic, keeping me updated on the progress of my mortgage and helping to get it over the line

September 12, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. It's great to know that our team members were helpful and kept you informed throughout the mortgage process. Thank you for your kind words!

Rated 5 out of 5 stars

I had an amazing experience with Ryder…

I had an amazing experience with Ryder & Dutton Mortgage Advice Bureau and Staff. From the very beginning, the advisor was friendly, knowledgeable, and incredibly patient, taking the time to explain every step of the mortgage process clearly and thoroughly.

They gave me all the support that I needed and also helped me find the right mortgage deal for my situation and kept me informed throughout, responding promptly to any questions I had. The whole process felt smooth and stress-free, which made a big difference, especially as a first-time buyer .

I really appreciated how professional and approachable the team was – they genuinely went the extra mile to make sure everything was in place. I wouldn’t hesitate to recommend them to anyone looking for honest and reliable mortgage advice.

Thank you again for all your help!

August 16, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate your kind words regarding our team's knowledge, support, and clear communication throughout the mortgage process. Thank you for recommending our services!

Rated 5 out of 5 stars

Highly Recommend!!!

I honestly could not be happier with the help that I have received from my Mortgage Advisor Ryan!
I was worrying so much and hadn't a clue where to start or what any of it even meant but he made the whole process, quick, easy and actually quite enjoyable!
Ryan explained everything to me in a way I could understand. He was patient and understanding and answered all the questions I had..(and there was a LOT) 😅
Throughout the whole process I felt happy and at ease with and I couldn't be more thankful for all the work he has done!
I would HIGHLY recommend Ryan and his team to anyone in need of mortgage advice as they truly DO go above and beyond!
Thank you!!!!

September 12, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage advice you received was so helpful! We appreciate you sharing that the process was quick, easy, and enjoyable, and that everything was clearly explained. Thank you for recommending our team!

Rated 5 out of 5 stars

Zara and Harriet were brilliant

Zara and Harriet were brilliant - they went above and beyond!

September 11, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so happy to hear that you had such a positive experience! Thank you for taking the time to leave us this great feedback.

Rated 5 out of 5 stars

I couldn't be happier with the service…

I couldn't be happier with the service provided by Conor and Elizabeth.
As a first time buyer, jumping into the process initially seemed daunting but the level of communication and clarity in explaining what was going on and what was needed was exceptional, immediately putting me at ease.
They kept me well informed throughout and had a prompt reply to any questions I had, working with outstanding professionalism throughout and ultimately securing a great result at the end.

September 1, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the service exceeded your expectations during your first home-buying experience. We appreciate your kind words about the communication and clarity provided. It's great to know we helped secure a fantastic outcome for you!

Rated 5 out of 5 stars

Thanks to conner and lizzie

Thanks to conner and lizzie, they explained the process clearly, and made it very easy to understand the process,
Can't thank them enough

September 10, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the explanation of the process was clear and easy to understand. We appreciate you taking the time to leave us this great feedback.

Rated 5 out of 5 stars

Dedicated support

Dom and Peter from the get go have been a lifeline in this complex process.
As someone who struggles with finance and being organised, I have been really grateful with the tailored support I have had. Without them, I would have still been trying to navigate everything myself and would have ended up paying a lot more
Thank you so much .

August 29, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the support provided was a lifeline during a complex process. We appreciate that you found the tailored support beneficial, especially with finance and organization. Thank you so much for your positive feedback.

Rated 5 out of 5 stars

Really great service

Really great service. Always available to answer the questions. Can't speak higher of Ryan and his team

August 29, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and responsive.

Rated 5 out of 5 stars

What can i say Vicky Charlesworth is…

What can i say Vicky Charlesworth is amazing. My morgage offer got withdrawn Vicky appealed and won. I really can't thank her enough she is a real credit too her company.

August 28, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that we could help you secure your mortgage. Thank you for your lovely feedback.

Rated 5 out of 5 stars

Pete is a top man!!!

I've used Pete for advising on mortgages for 20 years. He easy to work with knows his stuff and ensures he gets the heat deal for you. Go Pete!!!

August 14, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you've had such a positive experience over the years. It's great to know that you feel supported and valued. Thank you!

Rated 5 out of 5 stars

Mick Royle great

Mick Royle great, helpful and professional finding the best deal for me

August 26, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are happy to hear that you had such a positive experience. Thank you for sharing your feedback; we appreciate it greatly.

Rated 5 out of 5 stars

We cannot recommend Meg Bell highly…

We cannot recommend Meg Bell highly enough! From our very first conversation, She demonstrated an exceptional level of professionalism, expertise, and genuine care. Navigating the mortgage process can be overwhelming, but Meg made it seamless and stress-free.
She went above and beyond at every stage—explaining complex terms in plain language, responding promptly to every query (even outside typical hours), and proactively identifying the best mortgage options tailored to my financial situation. What truly set her apart was her commitment to ensuring we felt confident and informed throughout the journey.
Thanks to her diligence and strategic guidance, we secured a fantastic deal that we wouldn’t have found on our own. It’s rare to find someone so dedicated, empathetic, and results-driven. If you're looking for a mortgage advisor who treats your goals as their own, then Meg is the right person for you.

From Grace and Adekunle

June 4, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate your wonderful feedback! We're so glad that the mortgage process was seamless and stress-free. It's great to hear that clear communication and commitment made you feel confident and informed.

Rated 5 out of 5 stars

I have worked with Ryan a couple of…

I have worked with Ryan a couple of times now and both times have been a great experience. He's knowledgeable and patient and helps to guide through the process and pitfalls. Would recommend him to anyone.

August 22, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experiences have been great. We appreciate you mentioning the guidance provided and are thankful for your recommendation!

Rated 5 out of 5 stars

Mortgage & Insurance Advice

Harriet reached out to me well in advance of my mortgage renewal, giving us plenty of time to explore the available options. She also took the time to carefully review our insurance needs and recommended the most suitable solution for both me and my wife. The entire process was handled with professionalism and clarity, and we had an excellent experience working with Harriet. I would be very happy to recommend her and the services of Mortgage Advice Bureau.

July 25, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. It's great to know that the mortgage renewal process was handled professionally and clearly, and that you were provided with suitable insurance advice. Thank you for recommending our services!

Rated 5 out of 5 stars

Great experience throughout

Great experience throughout, lots of help during the process from conor and Elizabeth and eager to assist.

August 21, 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a great experience and found our team helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

mortage advisor

my experience with sharelle at ryder and dutton was amazing , she was extremely helpful , clear and understanding to us as first time buyers , she took time to answer all questions and respond to my emails promptly , l was always kept up to date and felt supported from start to finish , l also appreciate cassie , she was excellent both in communicating the process and keeping us up to date . l will definitely recommend ryder and dutton for your mortage process, they make the process easy and smooth.

August 19, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experience was amazing! It's great to know that our team was helpful, clear, and understanding. We appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Was very friendly

Was very friendly, clear and respectful

August 14, 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you found your experience so positive and respectful. Thank you for your feedback.

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