Safemend Reviews 73

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Notice how all of the five star reviews show "1 REVIEW" next to some fictitious name? I'm calling it. Someone sat down and created a bunch of fake five star reviews. Not to mention many of the re... See more

Rated 1 out of 5 stars

Don’t waste your money, you won’t receive what you ordered. A generic Chinese brand of poly filler arrives with very odd descriptions on the tube (which doesn’t have much in it) applies like a toothpa... See more

Rated 5 out of 5 stars

I was literally fed up of chalking on walls but after using safemend’s wall mending agent, I can say this problem is not going to bug me anymore. Now I can definitely suggest others to go for this pro... See more

Rated 1 out of 5 stars

Agree totally received totally different product from China not even marked SafeMend called LONGFEI as far as I am concerned total scam When complained told to return at your expense to USA with tr... See more

Company details

Written by the company

The only wall mending agent on the market that is non-toxic and 100% safe for you and your family


Contact info

1.6

Bad

TrustScore 1.5 out of 5

73 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Very misleading when purchasing on site

Can't believe I was sucked into buying this. I opted for the two bundle and also a discount code which then meant by the website it would have cost around just over £17 which included a few free items of scraper and sandpaper. As you enter the next page it adds for another few dollars no more than just over 5 dollars you can add a paintbrush and grout pen I opted for that. Then it said you can get another additional free gift. I was suspicious at that so I ticked no thanks I don't like free gifts. As I pressed enter the sale went through without me being able to view cart before agreeing. Which then meant I paid double to what I thought I was paying with shipping fee and tax on top. I've worked in the credit card industry all my life and checked to make sure they had an address to contact and telephone number. Which then didn't have that sends alarm bells. But I still got dragged in.

February 7, 2021
Unprompted review
Rated 1 out of 5 stars

Obviously a scam

Obviously a scam. There are several "verified buyer" reviews that are identical to each other but several pages apart, clearly hoping we wouldn't notice. I know someone who bought this and it was watery and absolutely terrible to paint over, nothing at all like they show in their videos. My friend ended up having to sand it down and redo the job with better filler. Save your money.

February 4, 2021
Unprompted review
Rated 2 out of 5 stars

I was disappointed in the price for the…

I was disappointed in the price for the amount of product received. Very costly once shipping is included. I carefully applied but some splattered out of the applicator onto my carpet. I think having the product in a tub with a spatula would be more sensible.

January 28, 2021
Unprompted review
Rated 1 out of 5 stars

filler

Product arrived today eventually . disapointed in the size of the tube for the money cannot see me repairing many walls with it like it shows in their advert. i did comment to the company after i had placed the order i was surprised to find i had to pay vat and delivery charges on top making it quite expensive. still we all have to live and learn by our mistakes. just hope the product lives up to the advert

January 19, 2021
Unprompted review
Safemend logo

Reply from Safemend

Hello Arthur, we’re very sorry to hear that it wasn’t enough for your project. SafeMend comes in a 100mL tube and is ideal for completing minor home projects. We offer great bundle pricing if more is needed, and the product and accessories are exactly as shown on our website and ads. Please contact our Customer Support team at support@safemend.com who will be happy to help make this right for you.

Rated 1 out of 5 stars

Don't buy from here

I'm sure the product is fine, but Safemend seems to be just a dropshipping company. You can get the exact same product for far less on Amazon or eBay.

The product doesn't come as branded on the Safemend website. The name Safemend is nowhere near it.

It's a standard tube, made in China by Anhui Longfei and is probably shipped from there too. Apparently, it mends "Cracks in wall turtles", whatever that means. So again, this isn't a review of the product itself, but rather the company behind it. They are middlemen. If you want it, you can find it much cheaper elsewhere (without waiting weeks for delivery). Buyer beware.

January 16, 2021
Unprompted review
Safemend logo

Reply from Safemend

Hello AI, The tubes you received have our old labelling on it and we have since entirely rebranded. We apologize for the confusion this has caused you. We assure you that SafeMend is different from other fillers in many aspects specially that it's 100% non toxic, waterproof, and more flexible that similar products out there. Please contact our Customer Support team at support@safemend.com who will be happy to help make this right for you.

Rated 1 out of 5 stars

If you have three weeks to wait go…

Scam scam scam

Even their response is a lie.

No refund and no item! If you have three weeks to wait go ahead and order from them. Order placed in December, we’re in second week of January and it’s just made it’s way to UPS.

Tried to cancel within 24 hours when I realized 2-4 days shipping was a lie. Oh no, can’t cancel....too late. Then they wait another two and a half weeks to mail it.

Customer service representative i dealt with was horrible. Will add her name when I find it.

Cant speak to the quality as I’ve long moved on from this project.

January 13, 2021
Unprompted review
Safemend logo

Reply from Safemend

Hi Tanya, We had some delayed orders with USPS due to the holidays season rush and we're very sorry yours was one of them. We honor all cancellation requests and have no problems cancelling/refunding the order as long as the order has not yet been processed or shipped.

Rated 1 out of 5 stars

I did not like this product

I did not like this product, it did not go on the walls like in the videos and painting over it is an absolute nightmare. It just shines through the paint.... It is completely over priced, you're much better off just buying normal filler. I also commented on a post on their Facebook page saying similar so they blocked me from commenting! Do not buy from them.

December 15, 2020
Unprompted review
Safemend logo

Reply from Safemend

Hello Michelle, We're very sorry to hear that! SafeMend is formulated to dry matte and is 100% paintable. It's also different from other fillers in many aspects specially that it's 100% non toxic, waterproof, and more flexible that similar products out there. If the product didn't work for you as described please contact us at support@safemend.com

Rated 1 out of 5 stars

Total scam

Total scam! I would not use this in my home for safety purposes. The packaging said "Wall Mending Agent for Cracks in Wall Turtles, Eye Punching on the Wall". It is from China and called Longfei Waterborne Patch. So much for the story behind the company of SafeMend.
Save your money.

December 11, 2020
Unprompted review
Safemend logo

Reply from Safemend

Hello Darlene, The tubes you received have our old labelling on it and we have since entirely rebranded. We apologize for the confusion this has caused you, and we’re happy our team found a resolution for you.

Rated 1 out of 5 stars

These people are obviously a scam

These people are obviously a scam. The fact that they are showing people some amazing 5-start testimonials, apparently, is also a scam. This is their website so they can show there whatever they wish, even showing 'verified buyers', which is ridiculous. This review might not be shown on their website either so I am going to place it on Google reviews too. They keep ignoring all your messages and their 'live chat' gives you the same automated response: 'Our team is currently away. Our business hours are 9am - 5pm PST. We will return tomorrow and assist you as soon as possible.' - but I keep writing to them on weekdays and within usual working hours! Anyway, do not fall for these scammers, way too many out there. Such a shame.

November 27, 2020
Unprompted review
Safemend logo

Reply from Safemend

Hello Zhanna, We've checked our mailing system and all your messages were responded to. If you're still facing a problem with your order please contact us again at support@safemend.com

Rated 1 out of 5 stars

Faulty nozzeles and refusal to refund....

I bought following seeing an ad and received nozzles for the filler on the tubes which dont even fit properly and fall off when the slightest pressure is applied.

November 24, 2020
Unprompted review
Safemend logo

Reply from Safemend

Hello Ian, We're sorry to hear that! On a rare occasion, the nozzle expands in the heat during the mailing process. Thankfully the complimentary nozzles aren't required in order to successfully use the product! They are a free add-on accessory as our gift to you. You can use the product directly from the tube, as it's designed to apply with ease and no mess. You can either apply directly to the area, or to the complimentary scraper if you would like. Another option is holding the nozzle down firm as you apply it. We hope you enjoy the product!

Rated 1 out of 5 stars

I recently paid over £17.00 after…

I recently paid over £17.00 after seeing an advert. I received my order by Royal Mail and it contained a very small tube of filler, a small plastic scraper, a piece of sandpaper and a very small brush. All of which I put it at a value of £5 maximum. Beware purchasing from this company. It's nothing like that being advertised. You can buy the product anywhere for a few pounds. The rest you will already have in your shed. Beware

November 15, 2020
Unprompted review
Safemend logo

Reply from Safemend

Hello Mel, we’re very sorry to hear that it wasn’t enough for your project. SafeMend comes in a 100mL tube and is ideal for completing minor home projects. We offer great bundle pricing if more is needed, and the product and accessories are exactly as shown on our website and ads. Please contact our Customer Support team at support@safemend.com who will be happy to help make this right for you.

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