T-31805 Filled in online sales form. Received great price for phone. Phone sent and received by Sala next day. Phone checked and full payment made by 18.00. Great communications from receievin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Top service. Offered the best price online, packaging was received quickly and the inspection was done the next day. It was approved within a few hours and money received the next day. Really impresse... See more
Company replied
The Process was easy enough. Was told I would receive the Payment on the same day. The phone arrived and was tested well before 2.pm. Still no payment which is unusual with Revolut. Hopefully I recei... See more
Company replied
Very easy and pleasant experience... I had a very easy and pleasant experience. They provided clear communication from the start - I sent the phone on Friday and received payment on Monday . They of... See more
Company details
Written by the company
Sala Phones is a long-established and trusted mobile phone purchasing company, dedicated to helping customers unlock value from their unwanted devices. We offer a guaranteed price promise so customers can feel confident that the value offered for their device will not change, ensuring complete peace of mind throughout the process. In addition, Sala Phones provides same-day payment, meaning customers receive their money quickly once their device is received and checked—making the entire experience fast, efficient, and hassle-free. To make the process even easier, Sala Phones offers free shipping labels or request a freepost pack, which includes everything needed to safely package and send their phone without any stress or extra expense. Find our competitve offers on www.compareandrecycle.co.uk
Contact info
Rochford, United Kingdom
- support@salaphones.co.uk
- salaphones.co.uk
4.7
Excellent
992 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Best price for phone
T-31805
Filled in online sales form.
Received great price for phone.
Phone sent and received by Sala next day.
Phone checked and full payment made by 18.00.
Great communications from receieving phone to payment.
A great firm to deal with - excellent service.
Recommended ++++
March 4, 2026
Unprompted review
Fast efficient with money into my bank…
Fast efficient with money into my bank account next day
February 24, 2026
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for leaving us a great review.
Were happy to hear you have had a positive experience with us!
If there is anything else you need, please let us know.
Thanks,
The Sala Team
Quick and efficient service
Quick, efficient and great customer service. Kept me informed all along the way. Money was in my account the next day.
Would definitely use them again.
February 19, 2026
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for leaving us a great review.
Were happy to hear you have had a positive experience with us!
If there is anything else you need, please let us know.
Thanks,
The Sala Team
Excellent service provided
Fast process, prompt responses via email and immediate payment to my account! Such a smooth sale would definitely recommend. Order T-31714 Anna x
February 11, 2026
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for leaving us a great review.
Were happy to hear you have had a positive experience with us!
If there is anything else you need, please let us know.
Thanks,
The Sala Team
(T-31669) I sent my iPhone to them a…
(T-31669) I sent my iPhone the company kept in contact with me through emails and payment was sent after they needed ID and receipt of purchase for my phone overall a positive process would defo use them again
February 9, 2026
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for leaving us a great review.
Were happy to hear you have had a positive experience with us!
If there is anything else you need, please let us know.
Thanks,
The Sala Team
The Process was easy enough
The Process was easy enough. Was told I would receive the Payment on the same day. The phone arrived and was tested well before 2.pm. Still no payment which is unusual with Revolut. Hopefully I receive soon.
(T-31659) Payment received!
February 4, 2026
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for leaving us a great review.
Were happy to hear you have had a positive experience with us!
If there is anything else you need, please let us know.
Thanks,
The Sala Team
Fast service
Fast service, good price for the phone, free postage, money in bank within a couple of hours of them receiving the phone
February 2, 2026
Unprompted review
Ease of experience trading my phone
Ease of experience trading my phone to Sala phones sent me pre paid envelope and everything and forgot to take off I cloud and so patient and understanding and fast payment received , great service received overall thank you
January 28, 2026
Unprompted review
Was quick and easy to do any had emails…
Was quick and easy to do any had emails with the customer support about other id which replies made it easy to complete and the money came through the morning after
January 22, 2026
Unprompted review
What a great service
What a great service! Cannot believe how fast and efficient the transaction was. Phone was sent in to them in the swiftly provided sturdy packaging, and when they received it the next day, I was paid the same day. I was kept up to date and felt secure throughout. Would definitely use this company again. Thanks guys 👍🏼
January 13, 2026
Unprompted review
Excellent Service
Excellent Service, kept informed of the progress throughout. Rapid turnaround from receipt of the goods to pay. Definitely recommend.
January 12, 2026
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had a positive experince with us.
If you need anything else, please let us know.
Thank you
The Sala Team
Reply from Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had a positive experince with us.
If you need anything else, please let us know.
Thank you
The Sala Team
Great experience
Was a pretty good experience. Soon as they received the order I got an email and then I got paid the same say
January 5, 2026
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had a positive experince with us.
If you need anything else, please let us know.
Thank you
The Sala Team
T31404 Verified Customer
T31404 Verified Customer
Offered most for my phone and paid on the day the received whilst keeping me updated via email all along the way!
5 STARS
December 22, 2025
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had a positive experince with us.
If you need anything else, please let us know.
Thank you
The Sala Team
Excellent service!
Really impressed by the whole process of selling my phone. I received a great price and the payment was received promptly. Plenty of email updates too along the way of the statuses. Totally recommend! T-31412
December 23, 2025
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had a positive experince with us.
If you need anything else, please let us know.
Thank you
The Sala Team
Reply from Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had a positive experince with us.
If you need anything else, please let us know.
Thank you
The Sala Team
Bad information and bad customer…
Bad information and bad customer service!
They did not disclose that package was only insured for £150 and they claim it came as an empty packet! From the video, you can see it had been opened!!
December 16, 2025
Unprompted review
Reply from Sala Phones
Hi There,
We are surpised by this review as your device was lost in transit before it arrived to us. We provided you with the dated and timed video where you can clearly see the device was not packaged correctly in a plain loose envelope and was empty inside.
We have since contacted you to start a Royal Mail claim to recoup your losses however since you have yet to provide the correct documentation to do so, this this still waiting to be set up.
In regards to our Tracked 24 Labels, all customers are made aware of this beforehand. If your are posting a high value device, we always advise it is done so securely with proper packaging and on a Special Delivery service insuring the full value is covered.
We can not help what has happened before it reaches us however we are trying to do what we can to help.
As we mentioned, please send the documents to support@salaphones.co.uk to get the claim started.
Thanks,
The Sala Team
So amazing experience very nice service
So amazing experience very nice service
December 10, 2025
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for your great review!
We are glad to hear you have had an excellent experience with us.
If you need anything else, please let us know
Thanks
The Sala Team
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