Salfordinsole Reviews 88

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and effectiveness, noting significant relief from various pains and improved comfort. Many found the insoles to be life-changing, allowing them to walk further and with less discomfort. The delivery service is frequently highlighted as quick and efficient, and the overall ordering process is described as easy and smooth. However, some customers experienced issues with the insoles not providing the expected support or causing discomfort, such as feet sweating or sliding. A few people also mentioned difficulties fitting the insoles into certain shoes due to their bulkiness, and some felt the material was too stiff or rubbery, making it hard to slide their feet in.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the insoles for their effectiveness... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the insoles' effectiveness in reducing... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Service

Consumers find service to be positive. Many customers praise the excellent and swift service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a runner who developed under-heel pain (suspected plantar fasciitis). The flexible orange insoles cradle my heel and provide arch support. I wear them at all times, including around the house. Aft... See more

Company replied

Rated 5 out of 5 stars

I have had medial osteoarthritis in my right knee for about three years. I have tried all sorts of pain relief creams, sleeves etc but nothing really helped. Since I purchased the Salford insoles my... See more

Company replied

Rated 5 out of 5 stars

I have used Salford insoles before. Arrived well packaged, and they reliably deliver quickly. These are good quality insoles to meet NHS prescription needs . They are long lasting and washable. Not... See more

Company replied

Rated 5 out of 5 stars

Called for advice and Paul was super helpful and full of knowledge. Paul advised me on the best insoles for me and what I was experiencing. I had looked around and saw got some quotes that were unaffo... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

88 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I have six pairs of these insoles now

I have six pairs of these insoles now. They're incredible! And I have so many because I'm lazy and don't like swapping them between my shoes 🤣

December 1, 2025
Unprompted review
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Reply from Salfordinsole

Hi Siobhan. Delighted to hear that you’re getting on so well. The good news is that you should never have to replace any of your six pairs! They’re designed to last forever and to perform consistently.

Rated 5 out of 5 stars

Good quality insoles

Good quality insoles. Nice being washable and able tocut to shape.
Very quick delivery. Have used before.

December 1, 2025
Unprompted review
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Reply from Salfordinsole

Thank you very much for taking the time to leave a review!

Rated 5 out of 5 stars

Great. Bought the orange and green insoles.

I bought the orange insoles that have gone in my trainers. They softened fairly swiftly and have provided good support for my arches. I have flat feet. The green ones are a bit harder and I can’t fit them in my day shoes so these will also need to go in a trainer. I can’t really comment on these ones yet. I’d like to be able to get a slimmer insole to fit in work shoes etc. a little better.

January 6, 2026
Unprompted review
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Reply from Salfordinsole

Hi Rebecca and thank you for your feedback. Interestingly, the orange insoles won’t have softened – it is just that they are the correct shape and you have immediately got used to them. The green insoles do actually make a different adjustment to the orange ones and if you need any help with that we’d be delighted to hear from you.

Rated 5 out of 5 stars

Excellent insoles recommend by the…

Excellent insoles recommend by the consultant for my knee cartilage issue. The knee cartilage problem seldom comes back since I have been using the insoles. Highly recommend, but get the right ones for your problem!

January 16, 2026
Unprompted review
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Reply from Salfordinsole

Hi Stan and many thanks indeed for taking the time to send us some feedback - the team here are delighted that you've had such a positive outcome. It's great advice, too, to make sure and get the right insoles for your condition. We're always available to help.

Rated 5 out of 5 stars

Life-changing insoles

Life-changing insoles. I’d struggled with Achilles tendinopathy for a year before I tried these insoles and they really have changed my life. A great and effective product and very good service. Thank you!

February 2, 2026
Unprompted review
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Reply from Salfordinsole

Hi Jane. It's outcomes like this that really delight the team here and make all the months of research worth while. Thank you very much indeed for taking the time to send us some feedback.

Rated 5 out of 5 stars

These insoles provide good arch support…

These insoles are great and provide excellent arch support. I initially had difficulty fitting them and was going to exchange for a smaller size, however I contacted the company and spoke to a very helpful gentleman who gave me some tips. No problems after some guidance, and I have bought another 2 pairs. Highly recommend.

February 2, 2026
Unprompted review
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Reply from Salfordinsole

Thank you very much indeed for taking the time to leave us a review! Very pleased that you’ve had a satisfactory outcome and always here to help.

Rated 5 out of 5 stars

I had trouble finding the right insole…

I had trouble finding the right insole for a Morton's neuroma but they were very helpful and now I am a very happy client! Will come back again.

October 20, 2025
Unprompted review
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Reply from Salfordinsole

Thank you for your review, Ed. It’s great to hear that you’ve had a positive outcome with this device.

Rated 4 out of 5 stars

Insoles for Plantar Fasciitis

I was recommended these by my physio as I had Plantar faciitis . Unfortunately they did not work for me as I found then too hard and uncomfortable on the good foot.

January 1, 2026
Unprompted review
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Reply from Salfordinsole

Hi Christine. Thank you for taking the time to leave a review. If you didn't contact us about returning the insoles, please feel free to do so at info@salfordinsole.com

Rated 5 out of 5 stars

Great insoles

Great insoles. Need to acclimatise yourself to them a few hours a day u til you are used to them. They give excellent support.

February 1, 2026
Unprompted review
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Reply from Salfordinsole

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Perfect for shin splints

I bought these insoles after suffering with flat feet and shin splints to the point that I could hardly walk without pain. A few weeks later I was pain free and walking normally. I bought 2 more pairs to fit in different shoes. They aren’t as smooth as some but they are washable and very durable and easy to take in and out of shoes.

February 1, 2026
Unprompted review
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Reply from Salfordinsole

Hi Sarah. Thank you for your review and glad to hear that you’ve had a positive outcome.

Rated 5 out of 5 stars

Pricey but worth it.

The insoles were delivered quickly. They have really helped to alleviate my knee pain whilst walking. They’re quite easy to put into shoes and boots. Although the insoles are expensive, I’ve now got three pairs so that I don’t need to keep changing the soles each time I wear different foot ware.

November 12, 2025
Unprompted review
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Reply from Salfordinsole

Hi Loren. Thank you for your review! It means a lot to the development team here to know that all the visits to shoe shops (trying prototype insoles in a variety of shoes and boots) paid dividends.

Rated 5 out of 5 stars

Simple but brilliant solution

Having a bunion is a painful experience and apparently the surgery is even worse. A pair of Salford insoles in my shoes for the last year has meant the bunion hasn't grown any bigger, and is less painful. I couldn't be happier with this simple solution.

February 1, 2026
Unprompted review
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Reply from Salfordinsole

Thank you very much for your review and we're delighted that you're so pleased!

Rated 5 out of 5 stars

Excellent service

I rang with a query and a helpful person actually answered the phone. Insoles arrived promptly and have helped support my early bunion symptoms.

November 22, 2025
Unprompted review
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Reply from Salfordinsole

Hi Jill. Thank you for taking the time to leave a review! We are always here to answer calls in person and to offer any advice. Thanks again.

Rated 5 out of 5 stars

Very effective and durable.

Delivery was quick. Insoles really do make a difference and are easy to swap between shoes. Look like they'll last for ages.

October 1, 2025
Unprompted review
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Reply from Salfordinsole

Hi Philip. Thank you for your review! The insoles will last for ages - indefinitely, in fact The material was formulated specifically for this application. It also contains no foam, so they will function consistently as well as indefinitely.

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly - a human answered the phone to my question about trimming down a half size. Very impressed.

Improves foot pain somewhat.

December 22, 2025
Unprompted review
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Reply from Salfordinsole

Hi Malcolm. Thank you for your comments!

Rated 4 out of 5 stars

Lateral wedge

I supinate in a world where shoes are designed for the 90+% of people that pronate/over-pronate. The lateral wedge insoles are great and provide a balance to my gait that I have not previously experienced. It would be great if they were made from or topped with material that felt more natural than EVA, which feels cold but makes my feet sweat. Shoe makers have been bonding leather to plastic for many years so this should be possible

February 1, 2026
Unprompted review
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Reply from Salfordinsole

Hi Simon. Thank you for your feedback and for taking the time to leave a review. Top covers were a topic of much debate when we developed our insoles but were almost always proven to shorten the life of the device and so were not included. When we make full custom insoles, we also do not routinely add a cover, unless for individual functionality, trusting socks to wick away sweat. You could get a leather cover added and we would be glad to advise on the formulation of the insole material when trying to select an adhesive. You can contact us at any time at info@salfordinsole.com

Rated 5 out of 5 stars

The joy of pain free running

I purchased the Salford insoles for my daughter. She has a slight over pronation in one foot which translates into knee pain when she runs.
They have made such a difference to her. Her runs are now pain free which means she can run regularly and for longer.
The whole purchase process from ordering to delivery was extremely easy and efficient.
I would definitely recommend Salford Insoles.

February 1, 2026
Unprompted review
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Reply from Salfordinsole

Hi Lynne. We’re delighted that your daughter has had such a positive outcome and we really appreciate you taking the time to leave feedback. Thank you!

Rated 5 out of 5 stars

Great product

Great product, robust, good quality, good value for money.

November 26, 2025
Unprompted review
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Reply from Salfordinsole

Hi Sally. Thank you for the comments and for taking the time to leave a review!

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