Salfordinsole Reviews 

148
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality and effectiveness, noting how the insoles alleviate various pains and provide significant support. Many found them comfortable, robust, and long-lasting. The delivery service is consistently highlighted for its speed, and the overall buying experience is described as easy and efficient, with helpful communication. However, some people were dissatisfied with the user experience, finding the insoles uncomfortable or too hard, occasionally causing blisters or rubbing. The material sometimes made feet sweat or caused socks to stick. A few also felt the insoles lacked sufficient support for their specific needs.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising its comfort, quality, and effectiveness in... See more

Quality

Reviewers mention positive feedback about quality, with many describing the insoles as comfortable,... See more

User experience

Users describe ambiguous interactions with user experience, with many reviewers finding the insoles... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Service

Customers had positive experiences with service, describing it as excellent, swift, and professional. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased to the green lateral wedges and they arrived quickly. I did however make the mistake of ordering the same size as my normal shoe size. These proved to be too big for some footwear so I re-... See more

Company replied

Rated 4 out of 5 stars

Insoles are comfortable, of good quality and easy to fit. It is a shame however that having 2 different requirement soles for right and left feet, I have to buy 2 pairs of soles per pair of shoes in o... See more

Company replied

Rated 5 out of 5 stars

Very well made, easy to wipe down if required (if abit of lint off socks starts to build up a little bit), very robust, and more importantly they work! I noticed the outer heels of all my trainers use... See more

Company replied

Rated 5 out of 5 stars

The insoles I purchased were the red lighter weight ones, but were perfect for my problem - overpronation and pain in the large toe joint. I don't wear them every day since the weather has become so... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

148 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(148)

132 reviews in the last 12 months

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Rated 3 out of 5 stars

No reply

Delivery and packaging great. However, I had to wear the insoles to find out they are very uncomfortable and do not help with my Morton’s neuroma.
I emailed the company hoping for a return, a partial refund or at least a discussion but they can’t seem to even be bothered to reply. Ordered 3rd jan, email sent 16th jan. no reply as of 25th jan.

Update, reply received 26th Jan offering refund on return which I will do. Will update again in due course.

Update 3rd feb. Refund received and all is well (despite insoles not being suitable for me)

January 16, 2026
Unprompted review
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Reply from Salfordinsole

Dear Sarah. We’ve found your email in a spam folder, unfortunately – we would never knowingly not reply to anybody and are welcoming of feedback, particularly when it is based on our own recommendations. I’ve also got your order details and will email you with return instructions under our 60 day return guarantee.

Rated 5 out of 5 stars

Arrived quickly and the product is of…

Arrived quickly and the product is of good quality and will no doubt last a very long time. A lot cheaper than the insoles I had custom made and they seem to do the same job of correcting my supination. I have now bought several pairs:

December 3, 2025
Unprompted review
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Reply from Salfordinsole

Thank you very much for your review!

Rated 5 out of 5 stars

A longstanding customer

A longstanding customer. Very helpful phone advice and prompt delivery. I use the blue ones for my knee post knee replacement and find they fit in all my shoes. A great product thank you.

December 2, 2025
Unprompted review
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Reply from Salfordinsole

Thank you very much for your review!

Rated 5 out of 5 stars

comfy and arrived on time

arrived on time, more comfortable than I expected, I didn't have to break in the soles

October 1, 2025
Unprompted review
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Reply from Salfordinsole

Thank you very much for your review!

Rated 5 out of 5 stars

I have used Salford insoles before

I have used Salford insoles before. Arrived well packaged, and they reliably deliver quickly. These are good quality insoles to meet NHS prescription needs . They are long lasting and washable. Not cheap but I find very effective in reducing pain on walking or standing.

November 21, 2025
Unprompted review
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Reply from Salfordinsole

Thank you very much for your review!

Rated 5 out of 5 stars

Great for my knock knees!

I have suffered with knock knees for years, and have recently found walking more difficult than usual. Instantly felt the difference when I wore the insoles. Will be buying a few extra pairs for different shoes!

November 27, 2025
Unprompted review
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Reply from Salfordinsole

Thank you for your review!

Rated 5 out of 5 stars

Brilliant

These insoles.have literally saved sanity. I got shin splints before a walking holiday. I used the insoles to fix my foot posture and correct the issues I had with bunions and claw toes. No, it doesn't cure any of these things. But it helped me recover from my shin splint in time to do the West Highland Way. I never wear anything without them and I've just bought 2 more pairs in the Black Friday Sale .

November 26, 2024
Unprompted review
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Reply from Salfordinsole

Thank you for your review!

Rated 5 out of 5 stars

Very knowledgeable advice

I rang the company and spoke to a very knowledgeable man who gave me advice I have relied upon. My insoles arrived promptly and I have used them ever since with good results.

October 16, 2025
Unprompted review
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Reply from Salfordinsole

Thank you for your review!

Rated 5 out of 5 stars

Company rang me before processing my…

Company rang me before processing my order to make sure my order was correct due to placing 2 orders in quick succession.
Ordering process quick and simple.

October 21, 2025
Unprompted review
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Reply from Salfordinsole

Thank you very much for your review!

Rated 5 out of 5 stars

transformational insoles

a great experience all round. first the company were a pleasure in that they did exactly what they advertised and were extremely efficient which I find is very rare. secondly the product (blue insoles) are truly amazing. I am not given to hyperbole but these insoles have been transformational. all the joints in my right limb were agonisingly painful following 3 failed joint replacement operations. following these failures the NHS were hopeless and I have tried many many different pain relief options all at best with limited success. I was sceptical before purchasing the salford insoles and my expectations were very low but they have had an almost magical effect on aligning my foot so that it is less flipper-like. as a result the pain in my foot, ankle knee and hip are significantly improved. I can now walk further in less discomfort and whilst I still need a stick for balance i lean on it less and my gait is considerably better. I consider these insoles as essential to my life.

November 23, 2025
Unprompted review
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Reply from Salfordinsole

Thank you very much for your review!

Rated 5 out of 5 stars

I have medial knee osteoarthritis and…

I have medial knee osteoarthritis and my consultant recommended Salford insoles. The pain in my knee was affecting my life as it meant I could not walk far at all. Well I got the insoles and put them in my walking boots and the difference was almost immediate. I could again walk distances pain free. The improvement was so great I have bought a second pair for the trainers i wear for general use. I can't recommend them enough if you have knee pain.

November 23, 2025
Unprompted review
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Reply from Salfordinsole

Thank you for your review!

Rated 5 out of 5 stars

Great product at a fair price

Great product at a fair price. I have been using these insoles for running after a serious ankle injury and they have performed great. Extremely durable and I have about 100 plus miles using them. I will be a return customer. Its tough to find non custom orthotics that work well and I am happy to have found these. Thank you for getting me running pain free.

October 15, 2025
Unprompted review
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Reply from Salfordinsole

Thank you for your review!

Rated 5 out of 5 stars

Bought these to help with over…

Bought these to help with over pronation
Was surprised to get some relief with my knees too. Tried with foam insole but didn't work as insole moved to side of boot. Removed and now all good. Would really like a couple more pairs of these but cannot afford at moment. Great product.

November 1, 2025
Unprompted review
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Reply from Salfordinsole

Thank you for your review!

Rated 5 out of 5 stars

Excellent all round.

Easy to order. Fast dispatch. No problems at all.
The inserts have definitely helped. I walk the dog for over 2 hours most days. We walk in the fells and other areas in Cumbria. They are easy to remove and insert into whichever hiking boots I wear. Would highly recommend, thank you

November 19, 2025
Unprompted review
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Reply from Salfordinsole

Thank you for your review!

Rated 5 out of 5 stars

Re-ordered the insoles with the bar

Ordered the insoles with the bar. This was a repeat purchase as I had used them before. Was happy to use them again because their product JUST WORKS.

October 23, 2025
Unprompted review
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Reply from Salfordinsole

Thank you for your review!

Rated 5 out of 5 stars

Great service and great communication.

Great service and great communication. I had quite a few questions regarding size conversions to U.S. sizes and the agent answered my question quickly.

The insole works great. They are a little slick when my son's feet sweat for basketball. His feet slide around a little and he developed a blister. He decided to put the insoles in his daily shoes and has had no issues with blisters.

His osgood schlatters pain has gone away and I believe a major culpret is his flat feet and overpronation. These insoles definitely help.

November 14, 2025
Unprompted review
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Reply from Salfordinsole

Thank you for your review!

Rated 5 out of 5 stars

I was surprised how instantly effective…

I was surprised how instantly effective these were having tried some cheap ones from Amazon which hurt my arches. Feeling more balanced as I walk especially on a softer surface, I hadn’t noticed my deficiency until it was corrected! Already recommended them to my sister who was using a more spongy variety, on examination of these she exclaimed they were just what she’d been looking for and ordered. I thought the material would attract foot odour initially but 4 weeks in they are just fine. I’ll likely order another pair as it’s a hassle swapping them between footwear when walking the dog. Great product and thanks

October 6, 2025
Unprompted review
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Reply from Salfordinsole

Thank you for your review! Just for info, the insoles won’t absorb moisture and so will not attract odour. They can be wiped clean and even machine washed with normal laundry if you feel it necessary.

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