Salice UK delivered my new Levante helmet within 24 hours of placing the order. The website displays the complete range of products & is super easy to navigate. The communication from the com... See more
Company replied
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I love Salice products & had ordered some new cycling sunglasses from an online store that offered substantial discounts and claimed to be UK-based but wasn't. In frustration, I contacted Salice U... See more
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Fast delivery, well packaged, quality product and the right price for a pair of cycling sunglasses. Spare lenses are also sensibly priced. Compete very favourably with some of the other makes, which... See more
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I bought two pairs of lenses for my 005 glasses. They were very honest and helpful, including helping me pay import taxes. I highly recommend Salice and would buy from them again. All companies should... See more
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Company details
Written by the company
The Salice Story……. The Italian spirit runs through the heart of Salice’s core values. Salice have been creating eyewear on the shores of Lake Como for over 100 years. Still owned by the founding family, Anna Salice is firmly at the helm. The collection benefits from a combination of forward thinking and modern manufacturing whilst still being heavily influenced by the traditional values that made Salice who they are today.
Contact info
Milner Road, CO10 2XG, Sudbury, United Kingdom
- 01787881144
- Please contact us via our website
- salice.co.uk
4.8
Excellent
181 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Very helpful...and fast delivery
January 11, 2022
Reply from Salice UK
Thank you for the feedback, glad we able to help.
Excellent purchase at a very good…
Excellent purchase at a very good price.
My sunglasses were delivered very quickly and I can't fault the product or the price.
November 29, 2021
Reply from Salice UK
Thank you, for your excellent review
Very straight forward purchase
November 3, 2021
Reply from Salice UK
That was certainly our aim, hope you like the product.
Although communication from your…
Although communication from your customer service (“Graham” was the fellow’s name, I recall) was good, the courier service used was the worst I have ever experienced; I would recommend you consider DHL for your international customers (I’m in Los Angeles, California). In the end, I had to go to the sorting hub in person to retrieve the parcel after nearly three weeks after having placed the order.
October 30, 2021
Reply from Salice UK
Hi Kirk,
I'm sorry for the delays in the service. As I send in my email to you, we have now decided to take Asendia off as a carrier, though it offered a less expensive option it was not reliable. UPS should now come up as the main option if you choose to purchase again.
Graham
Reply from Salice UK
Thank you for the feedback, happy safe riding!
I am very satisfied with SaliceUK good…
I am very satisfied with SaliceUK good contact about the delivery of the package.
October 11, 2021
Reply from Salice UK
Thank you for your feedback, glad the package arrived.
Quick delivery despite Brexit
Quick delivery despite Brexit & the part coming from Italy. Grazie mille.
October 6, 2021
Reply from Salice UK
Thank you for the five stars, we appreciate your feedback
Quick delivery
Quick delivery. Good website
Postage of £5 for just an envelope was excessive
However, I have now had a £3 refund 👍
September 27, 2021
Reply from Salice UK
Hi Steve,
I'm sorry about the error on your order, I've just checked the shipping settings and you should have only been charged £2.00 for nose pieces. I'm going to refund the £3.00 now you should receive shortly.
Item sent and received following day
Item sent and received following day. Great customer services.
September 9, 2021
Nice cycling sunglasses
These cycling glasses are stylish and practical. Nice fit and good optics. Arrived the day after I ordered them!
August 19, 2021
Reply from Salice UK
Thank you Brendan for the review, hope you have some lovely weather to enjoy them in.
Going the extra mile!
Following a fall it was a real pleasure to deal with Salice UK’s customer service team (in particular Graham) to arrange for a replacement frame and some new clear lenses. The clear lenses were a slightly different cut than my previous orange ones and so Graham offered a video call to make sure I fitted them correctly. A joy of a customer service experience, led by fellow cycling enthusiasts. Highly recommended!
August 17, 2021
Unprompted review
Reply from Salice UK
Thank you for the glowing praise, we try our best to help
An excellent pair of shades
An excellent pair of shades, have had Salice before and I have been very pleased with the quality of the lenses and the robust build of the frames. Great value for money
August 7, 2021
Reply from Salice UK
Thank you, for the review we appreciate it.
Salice UK: Excellence as standard...
I love Salice products & had ordered some new cycling sunglasses from an online store that offered substantial discounts and claimed to be UK-based but wasn't. In frustration, I contacted Salice UK & decided to re-order the products from them.
Barely 24 hours later, my Salice UK order was delivered. Meanwhile, after three weeks, my original order from the website had arrived in the UK but due to new customs regulations, I was asked to pay nearly £50 to release the goods. So, a false economy and a lesson learned.
If you want excellent products backed-up with superb customer service, it has to be Salice UK.
August 5, 2021
Unprompted review
Reply from Salice UK
Thank you, we were sorry to hear about your issues with the other site, but we were more than happy to help.
Levante helmet
Recently purchased Salice levante helmet . Excellent product and service was first rate Dealt with a minor hiccup in delivery very efficently
July 29, 2021
Reply from Salice UK
Thankfully only a minor hiccup, glad you appreciate the service.
First class service
July 16, 2021
Reply from Salice UK
We always try to look after our customers, thank you for your feedback.
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