Samsian Ltd Reviews 

512
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency, reliability, and the professional approach of the staff. Many people appreciate the punctuality and tidiness of the team, noting that they are always on time and leave the work area clean. Reviewers frequently mention feeling confident and in safe hands, especially due to the staff's helpfulness and clear explanations. The team is also commended for going above and beyond, providing quick responses and assistance even for issues outside regular hours. Some customers particularly value the honesty and trustworthiness of the service, noting that only necessary work is recommended.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New boiler was installed by Danny at my parent's house a few years ago. Excellent work and good courteous service. Danny and Sam have undertaken all the services and any call-outs since and have these... See more

Company replied

Rated 5 out of 5 stars

Dan had installed our boiler several years ago and either he or Sam had serviced it every year which we were very happy with. This year we had a technical problem with the boiler. Dan arranged to visi... See more

Company replied

Rated 5 out of 5 stars

Dan, Sam and Alex did a great job fitting a new boiler for us and associated work in connecting a new cylinder/main etc. Very professional, punctual, tidy and a pleasure to have around. The work compl... See more

Company replied

Rated 5 out of 5 stars

We have used Samsian for a number of years since they installed a new boiler. We have always been very happy with the service Dan and Sam have provided, including helping us when problems have arisen... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber
  5. Radiator Repair Service

Written by the company

Gas boiler installation, servicing & repairs in Kent by trusted, local engineers. With hundreds of reviews available online to view, you can trust Samsian Ltd. Established in 2010 and with more than 35 years’ experience, we are a local family-run business operating in Kent and South London, specialising in boiler installation, repair and service for domestic and commercial customers in & around Sevenoaks. We maintain and install Oil, natural gas & LPG heating appliances for domestic and commercial customers. As a Vaillant MasterTech installer, we are able to offer 10 year warranties with most Vaillant boiler models including the new ecoTEC Plus remastered Hydrogen prepared boiler. Other boiler brands we work regularly with are Glowworm, Worcester Bosch, Viessmann, Baxi, Potterton, Ideal, ATAG, Grant, Alpha, Keaton, Main, Vokera to name only a few. Courtesy – Professionalism – Quality – Care are our core values are central to the services we provide, and our customers choose us because of this. For more information about Samsian Ltd get in touch via our contact page. We can also be found on all the main stream social media networks such as Facebook, Instagram, TikTok and Twitter under the username Samsiangas. Look us up and check out our profile there too for more assurance that you have chosen the right company to help with your heating.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
3-star
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1-star

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5.0

All reviews

(512)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient in every way

Clear communications
Prompt responses
Punctual
Efficient working

July 19, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the great review Wrotham Village. Very much appreciated.
Dan

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. Dan called out as we had a boiler breakdown and given its age decided best to replace rather than repair. One week later, new boiler installed - and boiler area left clean and tidy.

July 17, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the kind review David. I'm pleased we were able to get you up and running again swiftly.
Dan

Rated 5 out of 5 stars

Wouldn't use anyone else!

We've used Samsian twice now and wouldn't use anyone else. Always really friendly and great customer communication :)!

July 6, 2023
Unprompted review
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Reply from Samsian Ltd

Thank you for your review & choosing Samsian Ltd again Rachella xox. We are here whenever you need us next.
Dan

Rated 5 out of 5 stars

Would certainly recommend Samsian

Would certainly recommend Samsian. Dan just serviced our boiler. Arrived on time and explained what was being done. Completed the work without any mess.

July 4, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your review John. Look forward to seeing you again next year.
Dan

Rated 5 out of 5 stars

Samsian was really easy to communicate…

Samsian was really easy to communicate with and we're quick to reply, very happy with the work completed. Also reasonably priced!

June 27, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for choosing Samsian Ltd Amy. We're pleased you were very happy with our visit.
Dan

Rated 5 out of 5 stars

Vaillant Boiler Annual Service

The engineer was on time and carried out the annual service on my boiler efficiently and without leaving me with any mess. Samsian are always reliable and efficient.

June 27, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your feedback Barbara. We look forward to seeing you again next year.
Dan

Rated 5 out of 5 stars

Great boiler service from Samsian

Kind and Polite young man serviced our boiler, explained what he had done and also helped with another issue. Great service. Will definitely be recommending:-)

June 26, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for choosing & recommending us Alexander. Good to read that Sam was so helpful too.
Dan

Rated 5 out of 5 stars

Friendly, fast, tidy boiler service

Danny was kind enough to put up with our friendly dog while he serviced our boiler. The work was also completed quickly with no mess, and the paperwork arrived quickly after.
Great that you can pay by card on the day, or through a bacs transfer.

June 29, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you so much for the great review Katie. It's good to see our payment methods are convenient too.
Dan

Rated 5 out of 5 stars

Excellent service

Prompt service. Family run business. Reliable. Extremely happy with the service they did on my boiler. Competitively priced.

June 20, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for choosing us & for the lovely review Catherine.
Dan

Rated 5 out of 5 stars

Responsive and effective

Responsive to the repair request. Efficiently carried out the repair including replacement of a part

May 30, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the 5 star review.
Kind Regards

Joanne

Rated 5 out of 5 stars

Reliable & efficient

On time, efficient, trustworthy, polite, good value for money and reliable. Thank you, we would highly recommend.

June 12, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the lovely review Debra. Much appreciated.
Dan

Rated 5 out of 5 stars

Good advices

I was able to ask Dan questions about heat pump/new boiler replacement while he was servicing my boiler. He answered all my questions and gave me brilliant advices about what to do next. It was the first time that I used Siamsian, but I will surely use them again

June 13, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the review Luana, I'm pleased we were able to answer all your questions. See you next year too.
Dan

Rated 5 out of 5 stars

Third annual service of boiler…

Third annual service of boiler installed by Samsian. Usual efficient service. A little more expensive than expected but I guess everything is more expensive these days!

May 16, 2023
Unprompted review
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Reply from Samsian Ltd

Thank you of the review Alan. We look forward to seeing you again next year.
Dan

Rated 5 out of 5 stars

Excellent!

Very professional and highly recommended!

May 16, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Great review, thank you Bernard
Dan

Rated 5 out of 5 stars

Used this company for some years now

Used this company for some years now. They are always helpful and professional and give good advice. Would recommend them to anybody.

April 5, 2023
Unprompted review
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Reply from Samsian Ltd

Thank you for the review & recommendation S. Whibley. It's good to know your experience with us remains positive.
Dan

Rated 5 out of 5 stars

I have used Samsian for the past 10…

I have used Samsian for the past 10 years and have always found them efficient, punctual and tidy in their work. They are also very competitively priced. They provide a complete service for all the gas appliances and provide certificates for tenanted properties.

March 31, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the review Wendy and your continued support.
Joanne

Rated 5 out of 5 stars

Excellent job, thank you.

Really impressed by Danny, our gas engineer. Both he and his dad were very knowledgeable, friendly and the work was completed so quickly. Very happy with our replacement boiler too. I am so glad I discovered Samsian to do the work. Best decision I made this year and the cost was so much less than I thought. I wouldn't consider contacting anyone else in the future. Would definitely recommend :)

March 28, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Very much appreciate your review Carol & thank you for choosing Samsian Ltd. It's good to know you are happy with the product and service too.
Dan

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