Samsian Ltd Reviews 

512
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency, reliability, and the professional approach of the staff. Many people appreciate the punctuality and tidiness of the team, noting that they are always on time and leave the work area clean. Reviewers frequently mention feeling confident and in safe hands, especially due to the staff's helpfulness and clear explanations. The team is also commended for going above and beyond, providing quick responses and assistance even for issues outside regular hours. Some customers particularly value the honesty and trustworthiness of the service, noting that only necessary work is recommended.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New boiler was installed by Danny at my parent's house a few years ago. Excellent work and good courteous service. Danny and Sam have undertaken all the services and any call-outs since and have these... See more

Company replied

Rated 5 out of 5 stars

Dan had installed our boiler several years ago and either he or Sam had serviced it every year which we were very happy with. This year we had a technical problem with the boiler. Dan arranged to visi... See more

Company replied

Rated 5 out of 5 stars

Dan, Sam and Alex did a great job fitting a new boiler for us and associated work in connecting a new cylinder/main etc. Very professional, punctual, tidy and a pleasure to have around. The work compl... See more

Company replied

Rated 5 out of 5 stars

We have used Samsian for a number of years since they installed a new boiler. We have always been very happy with the service Dan and Sam have provided, including helping us when problems have arisen... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber
  5. Radiator Repair Service

Written by the company

Gas boiler installation, servicing & repairs in Kent by trusted, local engineers. With hundreds of reviews available online to view, you can trust Samsian Ltd. Established in 2010 and with more than 35 years’ experience, we are a local family-run business operating in Kent and South London, specialising in boiler installation, repair and service for domestic and commercial customers in & around Sevenoaks. We maintain and install Oil, natural gas & LPG heating appliances for domestic and commercial customers. As a Vaillant MasterTech installer, we are able to offer 10 year warranties with most Vaillant boiler models including the new ecoTEC Plus remastered Hydrogen prepared boiler. Other boiler brands we work regularly with are Glowworm, Worcester Bosch, Viessmann, Baxi, Potterton, Ideal, ATAG, Grant, Alpha, Keaton, Main, Vokera to name only a few. Courtesy – Professionalism – Quality – Care are our core values are central to the services we provide, and our customers choose us because of this. For more information about Samsian Ltd get in touch via our contact page. We can also be found on all the main stream social media networks such as Facebook, Instagram, TikTok and Twitter under the username Samsiangas. Look us up and check out our profile there too for more assurance that you have chosen the right company to help with your heating.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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5.0

All reviews

(512)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service.

Turned up on time. Good communication. Personable engineer.

October 24, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your valued feedback Noel.
Dan

Rated 5 out of 5 stars

Usual reliability

Sam arrived on time for the job and completed the service in about 30 minutes. No mess and as efficient as ever.

October 19, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

I'm pleased to read that we are maintaining our service levels Graeme.
Dan

Rated 5 out of 5 stars

Chose this company because they were…local

Chose this company because they were local, they carried out the service perfectly. Cleaned up on completion and gave me a full report on boiler condition afterwards. Charge was reasonable. Will use them again and wouldn’t hesitate to recommend them to others.

September 28, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for choosing Samsian Ltd Michael, we look forward to visiting again next year.
Dan

Rated 5 out of 5 stars

Job well done

As ever, the visit was well managed, and we were kept in touch with the progress of their representative through his day's schedule. The work was done efficiently and professionally.

THEO BALDERSTON

September 28, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you very much for your review of Samsian Ltd Theo.
Dan

Rated 5 out of 5 stars

Courteous

Courteous, friendly and polite as always.

Work carried out tidily and cleanly.

October 3, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you Lesley. I'm pleased Sam completed out everything you needed attending to.
Dan

Rated 5 out of 5 stars

A great service

Danny is always professional and his servicing is top notch. I can highly recommend Samsian

October 4, 2023
Unprompted review
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Reply from Samsian Ltd

Thank you Jane, that's really nice to read.
Dan

Rated 5 out of 5 stars

Couldn't recommend Samsian Ltd more

Couldn't recommend Samsian Ltd more. Was quoted a very fair price and Dan went out of his way to fit me in at short notice. Job itself was carried out on time, to a high standard and I was kept informed at all stages. Will look to use for all my gas work in the future, thanks so much!

September 25, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the super review & choosing us Siobhain.
Dan

Rated 5 out of 5 stars

Efficient

Arrived on time, carried out the service and explained exactly what he had found together with supporting photographs. Good job well done and at a fair price. No surprises.

September 19, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the great review Roy, we're pleased you are happy you chose Samsian.
Dan

Rated 4 out of 5 stars

Great family business

Prompt, efficient, friendly and polite as always. Just remember to put the timer settings back - no hot water for a shower the next day!

September 11, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Sincere apologies for the timer setting issue Sarah. Thank you for the Trustpilot review though.
Dan

Rated 5 out of 5 stars

Excellent

Excellent, professional service. Highly recommend

September 11, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thanks Billie, we really appreciate the feedback.
Dan

Rated 5 out of 5 stars

New Boiler Installation

Our new boiler was installed with the least possible disruption and mess. Danny the engineer did a really professional job. He arrived punctually and was very considerate and helpful. We are satisfied that we have had a really professional job done and are very happy with the work.

August 22, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the lovely review Christine, I'm pleased you're happy with the new boiler.
Dan

Rated 5 out of 5 stars

|Great service

Samsian engineer Danny was prompt, efficient and tidy. He talked me through the service, explained what needed replacing and sent me the invoice and service sheet later that day. I have an oil fired boiler and Danny was totally familiar with the make and model.
I would definitely recommend Samsian

July 26, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the lovely review Sheila. See you again next year.
Dan

Rated 5 out of 5 stars

Saved from badly leaking boiler.

Samsian came out when our boiler sprang a serious leak. diagnosed replacement needed. They replaced the boiler within week. They were helpful and informative.

July 28, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the review Martin. I'm pleased we were able to get this resolved for you so soon.
Dan

Rated 5 out of 5 stars

Excellent and fast service

I contacted Samsian at short notice for a quote for a new boiler, and Dan was out within a few days to replace the boiler for me. Dan completed everything within a few hours and left left the boiler area clean and tidy. I would highly recommend Samsian and Dan, they're a very professional and experienced company. Thank you

July 24, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for choosing us Channan. I'm pleased we were able to get you up and running again so soon. Thanks for the great review.
Dan

Rated 5 out of 5 stars

Samsian Ltd

Have for many years had an annual check of our gas boiler (not heat pumps yet- they need to be made more efficient) and Samsian have always turned up on time and carried out the check efficiently.

July 25, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the review Alan and we look forward to seeing you again next year.
Joanne

Rated 5 out of 5 stars

Great all round.

On time, polite and courteous. Got the job done with no faffing around which is exactly what I needed on a busy morning. Very pleased!

July 21, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Great review thank you Chris. I'll pass on your comments to the engineer.
Dan

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