Samsian Ltd Reviews 

512
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the efficiency, reliability, and professionalism of the staff. Many people appreciate the punctuality of the engineers and their polite, tidy approach when working in their homes. Reviewers also feel confident and well-cared for, noting that the team goes above and beyond, providing trustworthy advice and clear communication. The company is frequently recommended for its knowledgeable and helpful staff, who are always on hand to assist with queries and resolve issues promptly, even outside of regular hours. Customers particularly value the thoroughness of the service, with engineers explaining any problems found and ensuring everything is left clean and tidy.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, punctuality,... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New boiler was installed by Danny at my parent's house a few years ago. Excellent work and good courteous service. Danny and Sam have undertaken all the services and any call-outs since and have these... See more

Company replied

Rated 5 out of 5 stars

Dan had installed our boiler several years ago and either he or Sam had serviced it every year which we were very happy with. This year we had a technical problem with the boiler. Dan arranged to visi... See more

Company replied

Rated 5 out of 5 stars

Dan, Sam and Alex did a great job fitting a new boiler for us and associated work in connecting a new cylinder/main etc. Very professional, punctual, tidy and a pleasure to have around. The work compl... See more

Company replied

Rated 5 out of 5 stars

We have used Samsian for a number of years since they installed a new boiler. We have always been very happy with the service Dan and Sam have provided, including helping us when problems have arisen... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber
  5. Radiator Repair Service

Written by the company

Gas boiler installation, servicing & repairs in Kent by trusted, local engineers. With hundreds of reviews available online to view, you can trust Samsian Ltd. Established in 2010 and with more than 35 years’ experience, we are a local family-run business operating in Kent and South London, specialising in boiler installation, repair and service for domestic and commercial customers in & around Sevenoaks. We maintain and install Oil, natural gas & LPG heating appliances for domestic and commercial customers. As a Vaillant MasterTech installer, we are able to offer 10 year warranties with most Vaillant boiler models including the new ecoTEC Plus remastered Hydrogen prepared boiler. Other boiler brands we work regularly with are Glowworm, Worcester Bosch, Viessmann, Baxi, Potterton, Ideal, ATAG, Grant, Alpha, Keaton, Main, Vokera to name only a few. Courtesy – Professionalism – Quality – Care are our core values are central to the services we provide, and our customers choose us because of this. For more information about Samsian Ltd get in touch via our contact page. We can also be found on all the main stream social media networks such as Facebook, Instagram, TikTok and Twitter under the username Samsiangas. Look us up and check out our profile there too for more assurance that you have chosen the right company to help with your heating.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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5.0

All reviews

(512)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Sam who serviced our boiler is a real credit to the company. All works carried out cleanly and very politely. On time. Very professional.
Joining the office again very polite and professional

March 1, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the feedback Sarah, much appreciated. I'll pass it on to Sam and Jo in the office :)
Dan

Rated 5 out of 5 stars

My first boiler service using Samsian

My first boiler service using Samsian.
Sam was great. He arrived on time, the service was thorough, took about 45 minutes and a report was received the same day. A local family run business which deserves a 5 star review.

January 16, 2024
Unprompted review
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Reply from Samsian Ltd

Thank you for choosing Samsian Nanny Sally. We hope to see you again next year too.
Dan

Rated 5 out of 5 stars

Great service!

Always use Samsian for our boiler service. Very efficient, friendly service. Would highly recommend.

January 16, 2024
Unprompted review
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Reply from Samsian Ltd

Thank you for your continued loyalty Matt. See you again next year.
Dan

Rated 5 out of 5 stars

Engineer arrived

Engineer arrived, and did the job, no fuss, no bother. Got a report for the job the same day. Will use again.

January 5, 2024
Unprompted review
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Reply from Samsian Ltd

Thank you for the 5 star review and we look forward to seeing you at the next service.
Jo

Rated 5 out of 5 stars

Excellent

Excellent: on time, reliable as ever. Professional and very friendly. Totally trustworthy.

November 18, 2023
Unprompted review
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Reply from Samsian Ltd

Thank you Graeme, we look forward to visiting you again.
Dan

Rated 5 out of 5 stars

Annual Boiler Service

Annual Boiler Service
Sam arrived on time, as always with a smile & chatty toward my elderly mother.
Work is always professional, along with being clean and tidy throughout the job..
Danny also fitted the new boiler a year ago, again most efficient & helpful toward my mother…
I would highly recommend Samsian as a local reliable company..

November 1, 2023
Unprompted review
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Reply from Samsian Ltd

Thank you for the lovely review F West. I'll pass on your kind comments to Sam.
Dan

Rated 5 out of 5 stars

Just had my annual service done by Sam

Just had my annual service done by Sam. Very pleased as always Sam is so polite and is very clean and tidy and always explains what he’s done

November 23, 2023
Unprompted review
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Reply from Samsian Ltd

Thank you for the lovely feedback Lorraine. I'll pass on your comments to Sam too.
Dan

Rated 5 out of 5 stars

Happy to recommend

Great communication before the work and very pleased with the new boiler installation and gas fire service. Thanks, Dan

October 30, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for choosing Samsian Ltd Mathew. We are pleased you are happy with the work too.
Dan

Rated 5 out of 5 stars

Companies which just get things right

Samsian is one of those companies which just do everything right: simple as that. Booking a boiler service is easy. Reminder label on the boiler from last year; reminder email from Joanne a month or so before this year's date; little exchange of emails, offering dates and times; service booked. As usual, the service is carried out swiftly but carefully and the utility room is clean and tidy, with the boiler which Samsian supplied and installed a couple of years ago humming quietly away. Added to which, Hayley, our Labrador, who hadn't met Simon because she's new, has given him her seal of approval: he knows how to stroke dogs and whiffle their ears!

November 8, 2023
Unprompted review
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Reply from Samsian Ltd

Thank you for such a lovely review Shelagh. I'm happy that your boiler is still performing well. Glad our engineer made a good impression with Hayley too :)
Look forward to visiting again next year.
Dan

Rated 5 out of 5 stars

New company for us

This is a new company for us we have used and have had no problems, very efficient and friendly.

November 12, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for choosing Samsian Ltd Susan. We hope you will chose us again next year.
Dan

Rated 5 out of 5 stars

Brilliant Service

Brilliant, fast, efficient, helpful service. Trustworthy, knowledgeable and approachable. Highly recommended. Was able to quickly sort issues that 3 other engineers had not.

November 8, 2023
Unprompted review
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Reply from Samsian Ltd

I'm really pleased we were able to resolve the problems James. Thanks so much for the review.
Dan

Rated 5 out of 5 stars

Boiler service

Boiler serviced. Arrived promptly and service carried out. We also couldn't get our heating to come on - Danny quickly identified the issue and put it right!
Would definitely recommend this company.

October 10, 2023
Unprompted review
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Reply from Samsian Ltd

Thank you so much for the lovely review Teresa. I'm pleased we were able to help.
Dan

Rated 5 out of 5 stars

Excellent service

Sam always arrives on time, is extremely professional and completes the service quickly and efficiently.
He is so lovely and friendly and it's always a pleasure to see him every year. My dog loves his visits too!
Thank you for the excellent service

October 26, 2023
Unprompted review
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Reply from Samsian Ltd

That's so nice to read Sue, I'll make Sure Sam is aware. We all love your dog too.
Dan

Rated 5 out of 5 stars

Great service

Great service, arrived on time and all very polite.
Would highly recommend

September 29, 2023
Unprompted review
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Reply from Samsian Ltd

Thank you for choosing us Pete. We appreciate the review too.
Dan

Rated 5 out of 5 stars

On time

On time, swift service

October 24, 2023
Unprompted review
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Reply from Samsian Ltd

Thank you for the review Richard. I look forward to visiting again next year.
Dan

Rated 5 out of 5 stars

200% recommendation for Samsian Ltd

200% recommendation for Samsian Ltd. This is the fourth time we have used this family company. A professional,efficient,and delightful team. We would not use any one else.

October 26, 2023
Unprompted review
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Reply from Samsian Ltd

Thank you for the lovely review Lynne we'll see you again next year & I'll keep up the waving when I pass by :)
Dan

Rated 5 out of 5 stars

Great boiler service

Great, knowledgeable, friendly service on my boiler. Arrived on time, performed a through job and talked me through it too.

October 11, 2023
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Great feedback thank you Rhiannon, see you again next year.
Dan

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