Samsian Ltd Reviews 

512
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the efficiency, reliability, and professionalism of the staff. Many people appreciate the punctuality of the engineers and their polite, tidy approach when working in their homes. Reviewers also feel confident and well-cared for, noting that the team goes above and beyond, providing trustworthy advice and clear communication. The company is frequently recommended for its knowledgeable and helpful staff, who are always on hand to assist with queries and resolve issues promptly, even outside of regular hours. Customers particularly value the thoroughness of the service, with engineers explaining any problems found and ensuring everything is left clean and tidy.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, punctuality,... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New boiler was installed by Danny at my parent's house a few years ago. Excellent work and good courteous service. Danny and Sam have undertaken all the services and any call-outs since and have these... See more

Company replied

Rated 5 out of 5 stars

Dan had installed our boiler several years ago and either he or Sam had serviced it every year which we were very happy with. This year we had a technical problem with the boiler. Dan arranged to visi... See more

Company replied

Rated 5 out of 5 stars

Dan, Sam and Alex did a great job fitting a new boiler for us and associated work in connecting a new cylinder/main etc. Very professional, punctual, tidy and a pleasure to have around. The work compl... See more

Company replied

Rated 5 out of 5 stars

We have used Samsian for a number of years since they installed a new boiler. We have always been very happy with the service Dan and Sam have provided, including helping us when problems have arisen... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber
  5. Radiator Repair Service

Written by the company

Gas boiler installation, servicing & repairs in Kent by trusted, local engineers. With hundreds of reviews available online to view, you can trust Samsian Ltd. Established in 2010 and with more than 35 years’ experience, we are a local family-run business operating in Kent and South London, specialising in boiler installation, repair and service for domestic and commercial customers in & around Sevenoaks. We maintain and install Oil, natural gas & LPG heating appliances for domestic and commercial customers. As a Vaillant MasterTech installer, we are able to offer 10 year warranties with most Vaillant boiler models including the new ecoTEC Plus remastered Hydrogen prepared boiler. Other boiler brands we work regularly with are Glowworm, Worcester Bosch, Viessmann, Baxi, Potterton, Ideal, ATAG, Grant, Alpha, Keaton, Main, Vokera to name only a few. Courtesy – Professionalism – Quality – Care are our core values are central to the services we provide, and our customers choose us because of this. For more information about Samsian Ltd get in touch via our contact page. We can also be found on all the main stream social media networks such as Facebook, Instagram, TikTok and Twitter under the username Samsiangas. Look us up and check out our profile there too for more assurance that you have chosen the right company to help with your heating.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

5-star
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1-star

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5.0

All reviews

(512)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Usual professional service from Samsian

Annual Boiler Service and motorized valve replacement.
Boiler fitted and annually serviced by Samsian. Usual professional performance. Thank you. 5 stars

May 29, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the review Alan, I'm pleased we were able to resolve the issue swiftly for you.
Dan

Rated 5 out of 5 stars

Reliable and Trustworthy

Reliable and Trustworthy, Samsian turned up on time, Sam was polite and efficient. I have recommend them to others many times before and I wouldn't hesitate to use them again.

June 4, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your continued loyalty and regular reviews Maria.
Dan

Rated 5 out of 5 stars

Good, old fashioned service.

Samsian have a rare reputation these days in that they consistently deliver exceptional service. I had a hot water cylinder that was past its sell by date and was beginning to leak. I sent Dan some pictures and he took it from there, ordering the necessary spare parts, arranging delivery and ensuring one of his top installers arrived on time to complete the job. Nice one Samsian.

May 2, 2024
Unprompted review
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Reply from Samsian Ltd

Thank you for the review Richard. We are very pleased indeed to see we are maintaining our standards.
Dan

Rated 4 out of 5 stars

Samsian are really good

Samsian are really good, neat and tidy. This is my second service and it was fine. There was an afterward problem (not of thier making) that they sorted for us, the next day without charge.Extremely kind of them.
I would recommend them to anyone, they are extremely good.

April 22, 2024
Unprompted review
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Reply from Samsian Ltd

Thank you for your review John. I'm glad we are still getting top marks.
Dan

Rated 5 out of 5 stars

Very pleased with the work carried out

I am extremely pleased by the work carried out by Samsian Ltd in fitting my new central heating boiler. The job was carried out in the time agreed and there was very good communication throughout.

April 18, 2024
Unprompted review
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Reply from Samsian Ltd

Thank you Roy, it was a pleasure and I'm pleased you are happy with the new boiler and our work.
Dan

Rated 5 out of 5 stars

Excellent service

The brilliant Sam from SAMSIANGAS took care of our annual boiler service again this year. Booking our yearly boiler maintenance check was easy and there was good availability of time slots that suited us perfectly. Communication was excellent as always and Sam arrived punctually and was done in less than an hour. He was exceptionally professional & polite, and answered all our questions. Excellent service and value. See you next year!

April 2, 2024
Unprompted review
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Reply from Samsian Ltd

Thank you again for the great review Jenny. We look forward to visiting you again next year too.
Dan

Rated 5 out of 5 stars

The whole service experience was easy…

The whole service experience was easy and without any complications. proactive contact prior to the annual service, booked in. Service engineer arrived checked our system and serviced the boiler. then produced a certificate that satisfied our ISO.

March 28, 2024
Unprompted review
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Reply from Samsian Ltd

Thanks you so much for the feedback S Oulds. It is good to know we met your QA procedures with our bespoke certificate too.
Dan

Rated 5 out of 5 stars

Second time I’ve used Samsian

Second time I’ve used Samsian to service my boiler very pleased once again did a good job friendly and reliable. Many thanks

April 8, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thanks you Vernina, I'm pleased you were happy with our service once again.
Dan

Rated 5 out of 5 stars

Sam went over and beyond

Sam went over and beyond to sort a valve on our kitchen radiator before he did our annual service

April 8, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your feedback & review Alison. We'll let Sam know how happy you were with his work.
Dan

Rated 5 out of 5 stars

Very efficient

Very prompt, pleasant and efficient.

April 4, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the review Jonathan. Look forward to servicing the new boiler next year.
Dan

Rated 5 out of 5 stars

Excellent Reliable Service

I use Samsian every year to service our boiler and they are really good value for money, very thorough and always reliable.
They also offer sound advice and provide a very detailed report of the work they have done.
Would highly recommend.

March 26, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for taking the time to leave a review Steph, and for the 5 stars.
See you at the next service in 2025.
Kind Regards
Jo

Rated 5 out of 5 stars

Excellent

On time, efficient, and friendly as ever.

April 2, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the 5 star review Kevin. See you again next year.
Kind Regards

Jo

Rated 5 out of 5 stars

The service engineer arrived on time…

The service engineer arrived on time and did a very good job. My contact with the office organising the appointment was very efficient so no complaints at all.

March 28, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for taking the time to leave a review Sue.
We look forward to seeing you again next year.

Kind Regards
Jo

Rated 5 out of 5 stars

Great efficient service

Great efficient service, as always.

March 22, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for taking the time to leave a review and we're glad to hear you're happy with the service. We look forward to seeing you again next year.
Jo

Rated 5 out of 5 stars

Brilliant work from Samsian again

Brilliant work from Samsian again. My sister also has Samsian and recommended them to me.They are always brilliant.Very polite, near tidy work.I would highly recommend them to anyone who needs their boiler replaced or serviced.

March 20, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your review Sandra. It's great to know both you and your sister are pleased with Samsian Ltd.
Dan

Rated 5 out of 5 stars

The gas engineer arrived on time

The gas engineer arrived on time.
He was efficient carrying out the gas boiler service with due care and attention.
He did a good job and I would highly recommend Samsian Gas Engineers.

March 1, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for choosing Samsian Ltd Paul/Barbara & for leaving us super feedback too.
Dan

Rated 5 out of 5 stars

Excellent service from start to finish …

Booking a time slot to suit us was done with professionalism as we are restricted by the times our hall is booked out. Danny arrived at agreed time and gave great service , very knowledgeable and cleaned up after doing our service.
Have used many times now and would recommend to others, excellent service from start to finish.

February 26, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you so much for the review Janet. It's never a problem to book you in at a time that suits you best.
Dan

Rated 5 out of 5 stars

Excellent heating installers

Danny and his team replaced and moved my boiler and upgraded from gravity to fully pumped, the job was completed earlier than predicted and we were only without hot water for a few hours. They were very efficient and tidy in their work, respected the house and kept me informed on how the job was going.
I would definitely recommend Samsian for any heating work.

March 6, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the great review Andrew. I'm very happy you are pleased with the installation & I have passed on your comments to Sam & Alex too.
Dan

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