Samsian Ltd Reviews 

512
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the efficiency, reliability, and professionalism of the staff. Many people appreciate the punctuality of the engineers and their polite, tidy approach when working in their homes. Reviewers also feel confident and well-cared for, noting that the team goes above and beyond, providing trustworthy advice and clear communication. The company is frequently recommended for its knowledgeable and helpful staff, who are always on hand to assist with queries and resolve issues promptly, even outside of regular hours. Customers particularly value the thoroughness of the service, with engineers explaining any problems found and ensuring everything is left clean and tidy.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, punctuality,... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New boiler was installed by Danny at my parent's house a few years ago. Excellent work and good courteous service. Danny and Sam have undertaken all the services and any call-outs since and have these... See more

Company replied

Rated 5 out of 5 stars

Dan had installed our boiler several years ago and either he or Sam had serviced it every year which we were very happy with. This year we had a technical problem with the boiler. Dan arranged to visi... See more

Company replied

Rated 5 out of 5 stars

Dan, Sam and Alex did a great job fitting a new boiler for us and associated work in connecting a new cylinder/main etc. Very professional, punctual, tidy and a pleasure to have around. The work compl... See more

Company replied

Rated 5 out of 5 stars

We have used Samsian for a number of years since they installed a new boiler. We have always been very happy with the service Dan and Sam have provided, including helping us when problems have arisen... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber
  5. Radiator Repair Service

Written by the company

Gas boiler installation, servicing & repairs in Kent by trusted, local engineers. With hundreds of reviews available online to view, you can trust Samsian Ltd. Established in 2010 and with more than 35 years’ experience, we are a local family-run business operating in Kent and South London, specialising in boiler installation, repair and service for domestic and commercial customers in & around Sevenoaks. We maintain and install Oil, natural gas & LPG heating appliances for domestic and commercial customers. As a Vaillant MasterTech installer, we are able to offer 10 year warranties with most Vaillant boiler models including the new ecoTEC Plus remastered Hydrogen prepared boiler. Other boiler brands we work regularly with are Glowworm, Worcester Bosch, Viessmann, Baxi, Potterton, Ideal, ATAG, Grant, Alpha, Keaton, Main, Vokera to name only a few. Courtesy – Professionalism – Quality – Care are our core values are central to the services we provide, and our customers choose us because of this. For more information about Samsian Ltd get in touch via our contact page. We can also be found on all the main stream social media networks such as Facebook, Instagram, TikTok and Twitter under the username Samsiangas. Look us up and check out our profile there too for more assurance that you have chosen the right company to help with your heating.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

5-star
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1-star

No recent history of asking for reviews

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5.0

All reviews

(512)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended!

I've used Samsian for a few jobs, some big and some small and each time I've had an exceptional service. Very happy to recommend.

July 31, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Great review thank you Mark. We're here for you when you need us next.
Dan

Rated 5 out of 5 stars

Wouldn’t use anyone else

Wouldn’t use anyone else for my boiler service. Used for 9 years now.
Had to rearrange a couple of times and nothing was too much bother.
Always the best service

August 15, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your continued loyalty Hannah. We look forward to seeing you again next year.
Dan

Rated 5 out of 5 stars

Dan was on time

Dan was on time, worked on a very clean fashion and dealt with the service as expected.

August 5, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Many thanks for the review Dean, much appreciated. See you again next year.
Dan

Rated 5 out of 5 stars

Reliable, professional, friendly

Excellent friendly, prompt and efficient service. Have used several years now and always reliable and professional

August 7, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your continued loyalty Mr Green. We look forward to seeing you again.
Dan

Rated 5 out of 5 stars

Punctuality

Punctuality, expertise and information.
Many thanks

July 24, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the review and for choosing Samsian Ltd Michael.
Dan

Rated 5 out of 5 stars

Replacement Radiator and Towel Rail

Danny arrived promptly and undertook the installation of a radiator and heated towel rail efficiently and with little fuss. Very happy with installation.

July 31, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

We really appreciate the feedback and review M.Bilham, it's good to see you are happy with the work completed.
Dan

Rated 5 out of 5 stars

First class service again

First class service again. My go to gas safe company for years.

July 30, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your continued loyalty to Samsian Ltd Valerie.
Dan

Rated 5 out of 5 stars

Dan turned up for annual service and…

Dan turned up for annual service and just got on with the job. Very comprehensive report. Very friendly, professional and looked after property. Highly recommend samsian.

August 1, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thanks for the great feedback David, it's good to see we are maintaining standards.
Dan

Rated 5 out of 5 stars

Excellent

Excellent, first class, quick and efficient installation of a new boiler

July 1, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Great to see you are happy with the new boiler Keith. Thank you for choosing Samsian Ltd.
Dan

Rated 5 out of 5 stars

Immediately identified boiler issue

Immediately identified boiler issue, ordered part and repaired in the usual efficient and professional manner.

July 5, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your review Peter. I'm pleased Sam identified the problem so quickly.
Dan

Rated 5 out of 5 stars

Hassle free

Hassle free, prompt and reliable service with knowledgeable engineer

July 16, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the feedback Simon. Much appreciated.
Dan

Rated 5 out of 5 stars

Excellent Boiler Service

I have used Samsian for several years now and can honestly say they provide an excellent service for very reasonable fees whether it is the annual service or any other works which need to be done. They are always honest and do not overcharge or claim repairs need to be carried out when they don’t. My sister and her family also use Samsian and they share the same thoughts as I do.

June 27, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for leaving us such a lovely review Barbara. I'm pleased to see both you and your family are happy with our service.
Dan

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Neat, tidy and professional. All this overlaid with a friendly and warm approach that left us feeling we had made the right choice to use Samsian for the new boiler.

June 20, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for choosing Samsian & for the great review Charles.
Dan

Rated 5 out of 5 stars

As always fantastic service

As always, great service from Samsian. They are always efficient, reliable and friendly and they always leave the area clean and tidy.

June 4, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

We very much appreciate the review Paul, Thank you.
Dan

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