Samsian Ltd Reviews 

512
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the efficiency, reliability, and professionalism of the staff. Many people appreciate the punctuality of the engineers and their polite, tidy approach when working in their homes. Reviewers also feel confident and well-cared for, noting that the team goes above and beyond, providing trustworthy advice and clear communication. The company is frequently recommended for its knowledgeable and helpful staff, who are always on hand to assist with queries and resolve issues promptly, even outside of regular hours. Customers particularly value the thoroughness of the service, with engineers explaining any problems found and ensuring everything is left clean and tidy.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, punctuality,... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New boiler was installed by Danny at my parent's house a few years ago. Excellent work and good courteous service. Danny and Sam have undertaken all the services and any call-outs since and have these... See more

Company replied

Rated 5 out of 5 stars

Dan had installed our boiler several years ago and either he or Sam had serviced it every year which we were very happy with. This year we had a technical problem with the boiler. Dan arranged to visi... See more

Company replied

Rated 5 out of 5 stars

Dan, Sam and Alex did a great job fitting a new boiler for us and associated work in connecting a new cylinder/main etc. Very professional, punctual, tidy and a pleasure to have around. The work compl... See more

Company replied

Rated 5 out of 5 stars

We have used Samsian for a number of years since they installed a new boiler. We have always been very happy with the service Dan and Sam have provided, including helping us when problems have arisen... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber
  5. Radiator Repair Service

Written by the company

Gas boiler installation, servicing & repairs in Kent by trusted, local engineers. With hundreds of reviews available online to view, you can trust Samsian Ltd. Established in 2010 and with more than 35 years’ experience, we are a local family-run business operating in Kent and South London, specialising in boiler installation, repair and service for domestic and commercial customers in & around Sevenoaks. We maintain and install Oil, natural gas & LPG heating appliances for domestic and commercial customers. As a Vaillant MasterTech installer, we are able to offer 10 year warranties with most Vaillant boiler models including the new ecoTEC Plus remastered Hydrogen prepared boiler. Other boiler brands we work regularly with are Glowworm, Worcester Bosch, Viessmann, Baxi, Potterton, Ideal, ATAG, Grant, Alpha, Keaton, Main, Vokera to name only a few. Courtesy – Professionalism – Quality – Care are our core values are central to the services we provide, and our customers choose us because of this. For more information about Samsian Ltd get in touch via our contact page. We can also be found on all the main stream social media networks such as Facebook, Instagram, TikTok and Twitter under the username Samsiangas. Look us up and check out our profile there too for more assurance that you have chosen the right company to help with your heating.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

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1-star

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5.0

All reviews

(512)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Throughout.

Everything from the initial visit, the quote, helping with deciding on the new lpg boiler, the installation, going over the display symbols, timer and more, everything explained clearly....just brilliant. Danny and Sam are kind, friendly and professional and I can thoroughly recommend Samsian. Will always use them to maintain my boiler when the need comes.

November 8, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank your your review and for choosing Samsian Ltd Petina, we look forward to seeing you again next year for the service.
Dan

Rated 5 out of 5 stars

Reliable

Always on time, pleasant and efficient. Really reliable

October 22, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your feedback Kgy, it's very much appreciated.
Dan

Rated 5 out of 5 stars

Happy customer

We have used Samsian for annual boiler service for a couple of years now. They are super easy to deal with, organised and on the ball. Danny is really helpful, knowledgeable and we would recommend them to anyone looking for Gas Safe qualified people.

November 26, 2024
Unprompted review
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Reply from Samsian Ltd

Great review & thank you for the recommendation too Lucie.
Dan

Rated 5 out of 5 stars

First class company

Really helpful and did a fabulous job at a very competitive rate no hesitation in recommending this. Company

October 26, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the review David. I'm pleased the boiler installation went smoothly.
Dan

Rated 5 out of 5 stars

Excellent Service

Sam arrived when expected; was helpful polite and efficient.

October 14, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

What a lovely review thank you Iris. I will make sure Sam sees the feedback too.
Dan

Rated 5 out of 5 stars

First Class Service delivered with Professionalism

We have been customers of Samsian Ltd since 2018, Sam and Dan have been excellent, helpful and very professional in the service they have provided, would recommend this Company if you are looking for a reliable, Heating Engineer.

October 8, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you so much for the lovely review Alison. We look forward to seeing you again next year.
Dan

Rated 5 out of 5 stars

Great Service as Always

Thanks so much once again to Dan who has been keeping our old boiler going for some years now.He’s helped me out in emergencies in the past and is always knowledgeable, Trustworthy and friendly.
I do not hesitate in recommending Samsian.

October 23, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

It's an absolute pleasure A Dillon. Thank you for the lovely review.
Dan

Rated 5 out of 5 stars

A1 service

A1 service. Arrived on time. Very tied.

September 12, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you Jon, it's good to see we are prompt and tidy still.
Dan

Rated 5 out of 5 stars

Excellent service

Excellent service. Great communication. High quality work. Can't recommend enough!

October 14, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the review and recommendation Hiccardo. Much appreciated.
Dan

Rated 5 out of 5 stars

Reliable

Reliable, friendly, explained everything that had been done, happy with boiler service and would recommend.

September 10, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the recommendation Jillian. I'm pleased you are happy with our service.
Dan

Rated 5 out of 5 stars

Third service since install

Third service since install. What customers want date and time to be honoured at a reasonable rate what more could you want.

September 5, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the excellent review Mr Wickenden. We'll do our very best to stay punctual and competitive in the future.
Dan

Rated 5 out of 5 stars

Helpful, answers questions and Doing a good job

After installing a new boiler 5 years ago, doing a good service annually - always helpful on answering questions about operating the system.

August 19, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Glad we are able to answer all your questions Roy. We appreciate the review too. Thank you.
Dan

Rated 5 out of 5 stars

I have been using Samsian for several…

I have been using Samsian for several years now and I am never disappointed with the excellent service I receive. Efficient, polite and reasonable pricing. Highly recommend.

August 14, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for recommending us Sarah. We'll see you again soon.
Dan

Rated 5 out of 5 stars

Have been using Samsiam for years for…

Have been using Samsiam for years for my boiler service. Competitive prices, getting a yearly reminder that the service is due is really great, and they're all round lovely people to deal with.

August 20, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Lovely feedback thank you so much Sharon. We'll see you again next year.
Dan

Rated 5 out of 5 stars

A++ customer service

Friendly, efficient service - as always.

August 29, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thanks for the A++ review Eila & thank you for choosing us again.
Dan

Rated 5 out of 5 stars

Professional service

Samsian are a professional and reliable company. I recommend them highly

August 21, 2024
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the recommendation Philippa. We'll see you again soon.
Dan

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