Samsian Ltd Reviews 

512
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the efficiency, reliability, and professionalism of the staff. Many people appreciate the punctuality of the engineers and their polite, tidy approach when working in their homes. Reviewers also feel confident and well-cared for, noting that the team goes above and beyond, providing trustworthy advice and clear communication. The company is frequently recommended for its knowledgeable and helpful staff, who are always on hand to assist with queries and resolve issues promptly, even outside of regular hours. Customers particularly value the thoroughness of the service, with engineers explaining any problems found and ensuring everything is left clean and tidy.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, punctuality,... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New boiler was installed by Danny at my parent's house a few years ago. Excellent work and good courteous service. Danny and Sam have undertaken all the services and any call-outs since and have these... See more

Company replied

Rated 5 out of 5 stars

Dan had installed our boiler several years ago and either he or Sam had serviced it every year which we were very happy with. This year we had a technical problem with the boiler. Dan arranged to visi... See more

Company replied

Rated 5 out of 5 stars

Dan, Sam and Alex did a great job fitting a new boiler for us and associated work in connecting a new cylinder/main etc. Very professional, punctual, tidy and a pleasure to have around. The work compl... See more

Company replied

Rated 5 out of 5 stars

We have used Samsian for a number of years since they installed a new boiler. We have always been very happy with the service Dan and Sam have provided, including helping us when problems have arisen... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber
  5. Radiator Repair Service

Written by the company

Gas boiler installation, servicing & repairs in Kent by trusted, local engineers. With hundreds of reviews available online to view, you can trust Samsian Ltd. Established in 2010 and with more than 35 years’ experience, we are a local family-run business operating in Kent and South London, specialising in boiler installation, repair and service for domestic and commercial customers in & around Sevenoaks. We maintain and install Oil, natural gas & LPG heating appliances for domestic and commercial customers. As a Vaillant MasterTech installer, we are able to offer 10 year warranties with most Vaillant boiler models including the new ecoTEC Plus remastered Hydrogen prepared boiler. Other boiler brands we work regularly with are Glowworm, Worcester Bosch, Viessmann, Baxi, Potterton, Ideal, ATAG, Grant, Alpha, Keaton, Main, Vokera to name only a few. Courtesy – Professionalism – Quality – Care are our core values are central to the services we provide, and our customers choose us because of this. For more information about Samsian Ltd get in touch via our contact page. We can also be found on all the main stream social media networks such as Facebook, Instagram, TikTok and Twitter under the username Samsiangas. Look us up and check out our profile there too for more assurance that you have chosen the right company to help with your heating.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

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1-star

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5.0

All reviews

(512)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A good service provided

A good service provided from fitting the boiler to our annual services . So pleased we moved away from British Gas .

February 11, 2025
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the review Martin & thanks for choosing Samsian Ltd
Dan

Rated 5 out of 5 stars

Always superb

Always superb, on time and know what they are doing.

February 12, 2025
Unprompted review
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Reply from Samsian Ltd

Thank you foe the feedback Mark, very much appreciated.
Damn

Rated 5 out of 5 stars

Genuinely good and wholly reliable

We have been customers of Samsian for about three years and have been seriously impressed, not only with the quality of the work, but also with the friendliness, great advice and also great support from the office side. Very highly recommended and not lightly because it takes more than a bit to impress us :)

March 5, 2025
Unprompted review
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Reply from Samsian Ltd

Thanks so much for the kind review Nick. We're here whenever you need us next.
Dan

Rated 5 out of 5 stars

Efficient servicing of household and…

Efficient servicing of household and pool boilers.
Arrived on time. Carried out work as quoted. Professional and friendly.

January 29, 2025
Unprompted review
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Reply from Samsian Ltd

Many thanks Sharon, we look forward to seeing you again next year.
Dan

Rated 5 out of 5 stars

High standard of work

Annual boiler service carried out with thoroughness and attention to detail. Happy to recommend.

January 21, 2025
Unprompted review
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Reply from Samsian Ltd

Thanks for the review Nick, it is very much appreciated.
Dan

Rated 5 out of 5 stars

A pleasure to have in doors

A pleasure to have in doors, polite & friendly, I would highly recommend to all my family & friends

January 18, 2025
Unprompted review
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Reply from Samsian Ltd

Thank you for recommending us Carol. See you next year.
Dan

Rated 5 out of 5 stars

Another great service provided by Sam

Another great service provided by Sam, always arrives at the time given, work carried out very clean & tidy and report given at the end, fab service and highly recommend

January 17, 2025
Unprompted review
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Reply from Samsian Ltd

Thank you Rachel, I'm pleased you're happy with our service.
Dan

Rated 5 out of 5 stars

Always very pleased and happy with the…

Always very pleased and happy with the service provided by Samsian. Sam and Dan are very reliable and trustworthy. I am more than happy to support this local family business.

January 14, 2025
Unprompted review
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Reply from Samsian Ltd

Thank you for your feedback and continued support Enid.
Dan

Rated 5 out of 5 stars

Great Service

Your engineer was very polite and did the job quickly. You send reminders every year which is brilliant. I recommend Samsian to all friends and family without hesitation. Thanks - see you next year!

January 14, 2025
Unprompted review
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Reply from Samsian Ltd

Thank you for the recomenations Sheila. See you next year.
Dan

Rated 5 out of 5 stars

Dan fitted our new pool boiler last…

Dan fitted our new pool boiler last year and completed the first service in Jan 25.
Great guy did an excellent job for a fair price .
Also helped remotely trouble shoot a recent issue with a boiler in the house
Worth the 5 stars

January 15, 2025
Unprompted review
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Reply from Samsian Ltd

Thanks for the review Jeremy. I'm pleased we were able to help you with the boilers at home too.
Dan

Rated 5 out of 5 stars

Dependable

Danny and the team were very efficient and communication was impeccable. They carried out work as promised. Although there was an issue with one of the water pipe connections, it was rectified and sorted out that morning. These things can happen but was really pleased I chose Samsian to carry out the work because I received support after the boiler was fitted and not just ignored. Thanks, Danny.

November 4, 2024
Unprompted review
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Reply from Samsian Ltd

Thank you for choosing Samsian Pete & we really appreciate your review.
Dan

Rated 5 out of 5 stars

This was the first service on my…Vaillant Boiler Service

This was the first service on my Vaillant Boiler installed by Samsian a year ago. Service carried out on the 2nd December 2024. Efficient, courteous & knowledgeable Engineer couldn't ask for anything better.

December 2, 2024
Unprompted review
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Reply from Samsian Ltd

Thank you for choosing Samsian Ltd again Tim & thank you for your valued review too.
Dan

Rated 5 out of 5 stars

The best value, local, family business

Sam is always on time, smart, polite and thorough. A follow-up visit by his dad, Danny, was equally good. I always recommend this local, family-run and great value company to anyone who asks.

November 14, 2024
Unprompted review
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Reply from Samsian Ltd

Thanks for the recommendation and review Ruth. I'm pleased to see both Sam & myself hit the marks.
Dan

Rated 5 out of 5 stars

Well known and locally respected in…

Well known and locally respected in this area for honest true to tradition, experienced craftmanship and punctuality.

November 7, 2024
Unprompted review
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Reply from Samsian Ltd

Thank you so much for leaving us a review Richard, much appreciated.
Dan

Rated 5 out of 5 stars

very good local company

I use Samsian for my annual gas safety and boiler servicing and they have always been reliable, efficient and responsive. I recently had a leak in my boiler that they were able to attend to on the same day with a temporary fix and when the parts arrived had permanently fixed within a few days. Much appreciated.

November 27, 2024
Unprompted review
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Reply from Samsian Ltd

Thank you very much for the feedback and review Ben. I'm glad we were able to resolve the issue quickly for you.
Dan

Rated 5 out of 5 stars

Excellent service.

We were very happy with our recent boiler service. the engineer was friendly, efficient and cleared up afterwards.

November 18, 2024
Unprompted review
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Reply from Samsian Ltd

Thank you Teresa, I'll make sure we pass on your feedback to Sam too.
Dan

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