Samsian Ltd Reviews 

512
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the efficiency, reliability, and professionalism of the staff. Many people appreciate the punctuality of the engineers and their polite, tidy approach when working in their homes. Reviewers also feel confident and well-cared for, noting that the team goes above and beyond, providing trustworthy advice and clear communication. The company is frequently recommended for its knowledgeable and helpful staff, who are always on hand to assist with queries and resolve issues promptly, even outside of regular hours. Customers particularly value the thoroughness of the service, with engineers explaining any problems found and ensuring everything is left clean and tidy.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, punctuality,... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New boiler was installed by Danny at my parent's house a few years ago. Excellent work and good courteous service. Danny and Sam have undertaken all the services and any call-outs since and have these... See more

Company replied

Rated 5 out of 5 stars

Dan had installed our boiler several years ago and either he or Sam had serviced it every year which we were very happy with. This year we had a technical problem with the boiler. Dan arranged to visi... See more

Company replied

Rated 5 out of 5 stars

Dan, Sam and Alex did a great job fitting a new boiler for us and associated work in connecting a new cylinder/main etc. Very professional, punctual, tidy and a pleasure to have around. The work compl... See more

Company replied

Rated 5 out of 5 stars

We have used Samsian for a number of years since they installed a new boiler. We have always been very happy with the service Dan and Sam have provided, including helping us when problems have arisen... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber
  5. Radiator Repair Service

Written by the company

Gas boiler installation, servicing & repairs in Kent by trusted, local engineers. With hundreds of reviews available online to view, you can trust Samsian Ltd. Established in 2010 and with more than 35 years’ experience, we are a local family-run business operating in Kent and South London, specialising in boiler installation, repair and service for domestic and commercial customers in & around Sevenoaks. We maintain and install Oil, natural gas & LPG heating appliances for domestic and commercial customers. As a Vaillant MasterTech installer, we are able to offer 10 year warranties with most Vaillant boiler models including the new ecoTEC Plus remastered Hydrogen prepared boiler. Other boiler brands we work regularly with are Glowworm, Worcester Bosch, Viessmann, Baxi, Potterton, Ideal, ATAG, Grant, Alpha, Keaton, Main, Vokera to name only a few. Courtesy – Professionalism – Quality – Care are our core values are central to the services we provide, and our customers choose us because of this. For more information about Samsian Ltd get in touch via our contact page. We can also be found on all the main stream social media networks such as Facebook, Instagram, TikTok and Twitter under the username Samsiangas. Look us up and check out our profile there too for more assurance that you have chosen the right company to help with your heating.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

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1-star

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5.0

All reviews

(512)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent family run business.

Samsian is a family owned business and it is very apparent that their customers matter to them. Their workmanship is excellent, their customer care is excellent and I do not have a negative comment to make about Danny, Jo or Sam. I feel very confident in the knowledge that they are looking after my boiler and heating, especially since being widowed last year. They go above and beyond.

March 10, 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you so much for your kind and thoughtful review Mrs Willis— it genuinely means a lot to all of us.
We’re really pleased that you feel confident and well looked after, that’s exactly what we aim for. Your comments about our workmanship and customer care are hugely appreciated, and I’ll be sure to pass them on to Jo and Sam as well.
We’re always here whenever you need us.
Dan

Rated 5 out of 5 stars

Boiler Service

Sam has been servicing our boiler since installing it in 2018. Always on time and undertakes the service with courtesy and professionalism.

February 3, 2026
Unprompted review
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Reply from Samsian Ltd

Thank you for your continued trust in us since 2018 Gruf — it really does mean a lot.
We’re delighted to hear that Sam continues to deliver punctual, courteous and professional service year after year. We look forward to seeing you at the next service.

Dan

Rated 5 out of 5 stars

Efficient

Efficient, polite and reliable service.

February 23, 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind review Gloria. We’re really pleased you found the service efficient, polite and reliable — exactly what we aim to deliver every time. We appreciate your support.
Dan

Rated 5 out of 5 stars

Excellent service

We have used Samsian for a number of years since they installed a new boiler. We have always been very happy with the service Dan and Sam have provided, including helping us when problems have arisen from time to time. Most recently they quickly identified that we had dangerously low gas pressure to our meter and provided the information we needed to engage SGN to act quickly to resolve the problem. We were very thankful to have our gas supply restored in a timely fashion.

January 19, 2026
Unprompted review
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Reply from Samsian Ltd

Thank you very much for your continued support over the years S & J.
We’re really pleased we could help identify the gas pressure issue quickly and point you in the right direction to get it resolved safely. Situations like that highlight how important proper checks are.
We truly appreciate your trust in us.
Dan

Rated 5 out of 5 stars

Great company

Always polite, respectful and friendly.

January 8, 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your lovely review Karen H
We’re really pleased to hear you found the service polite, respectful and friendly — exactly the standard we aim to maintain. We appreciate your support.
Dan

Rated 5 out of 5 stars

Excellent

Always easy to deal with and excellent, from booking the appointment to the service being carried out. Excellent communication, and a good price for the service. We wouldn't use anyone else.

February 3, 2026
Unprompted review
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Reply from Samsian Ltd

Thank you so much for your lovely review Karen.
We’re really pleased everything was smooth from booking to service, and it means a lot to hear you wouldn’t use anyone else. We truly appreciate your support.
Dan

Rated 5 out of 5 stars

Always Helpful

Regular, efficient, and always helpful

January 13, 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your positive review Susan, as well as your continued support.
Dan

Rated 5 out of 5 stars

Great Work

Dan, Sam and Alex did a great job fitting a new boiler for us and associated work in connecting a new cylinder/main etc. Very professional, punctual, tidy and a pleasure to have around. The work completed is of a high standard and it's so lovely to have heating again! We will definitely use Samsian again. Thanks guys.

February 11, 2026
Unprompted review
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Reply from Samsian Ltd

Thank you so much for the great review Jody & for looking after us with refreshments and cake :)
It was an absolute pleasure for us to be part of your project & thank you for choosing us.
Dan

Rated 5 out of 5 stars

A great company

A great company, we have been having our boiler serviced and gas inspection carried out by Samsian for several years. The whole team are very experienced and do a great job. They always arrive at the appointed time and very professional in their work. We have no hesitation to recommend any one to Samsian for heating and plumbing services.

January 14, 2026
Unprompted review
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Reply from Samsian Ltd

Thank you so much for your great review and for trusting us year after year Dave. We’re really pleased you’re happy with the service and professionalism from the team.
Dan

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Professional and reliable.
Dan has serviced and checked my gas boiler every year.

January 7, 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind review Sarah.
We’re really pleased to have looked after your boiler year after year, and it’s great to hear you’ve found the service professional and reliable. We truly appreciate your continued support.
Dan

Rated 5 out of 5 stars

Punctual and knowledgeable

Punctual and knowledgeable

January 30, 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your review Juliette.
We’re pleased to hear you found the service punctual and knowledgeable — exactly the standard we aim to maintain.
We appreciate your continued support.
Dan

Rated 5 out of 5 stars

Great Family local business

Great Family local business, Knowledgeable and friendly service.

January 12, 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the lovely review Gary.
We’re proud to be a local family business, so it’s great to hear you found the service knowledgeable and friendly.
We’re grateful for your continued trust in us.
Dan

Rated 5 out of 5 stars

As always polite and efficient service

January 21, 2026
Unprompted review
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Reply from Samsian Ltd

Thank you for your kind review Michael.
We’re pleased to hear you found the service polite and efficient, this is exactly what we aim to deliver every time.
Thanks again for choosing Samsian Ltd Michael.
Dan

Rated 5 out of 5 stars

Superb service..!

We’ve been using Samsian for 15 years and they’ve always been superb. Very happy to support a local business and wouldn’t hesitate to recommend them to anyone.

February 3, 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you so much for your continued support Nick — that truly means a lot to us. We’re incredibly grateful for your loyalty and recommendation. Thanks again for choosing Samsian Ltd again.
Dan

Rated 5 out of 5 stars

SAMSIAN plumbing is fantastic A family run…

SAMSIAN plumbing is a family run business who care about the customers Danny responded to my boiler issue the same day even though it was in the middle of winter and he was fully booked he managed to fit me in and resolved my issue straight away Have used them for several years now and they are trustworthy, clean, efficient and reasonably priced What more could you ask for

January 24, 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you so much for your kind words and continued support over the years. We always do our best to help, especially during the busy winter months, so we’re really pleased we could get to you quickly and resolve the issue. It means a lot to be described as trustworthy, clean and efficient, that is exactly what we aim to be. Thanks again for choosing us Diane.
Dan

Rated 5 out of 5 stars

Excellent service

I thoroughly recommend Samsian - they always do an excellent job. They installed and service my boiler every year and are readily on hand for any queries I have about my heating system. Good communications and good all round!

January 19, 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you very much for the recommendation Bridget.
We’re delighted you continue to trust us with your annual servicing and any questions about your heating system. Clear communication and reliable support are exactly what we aim to provide. Thanks again for choosing Samsian Ltd.
Dan

Rated 5 out of 5 stars

Outstanding service.

From booking the appointment for our annual combi boiler service, to the engineer carrying out the work, the Samsian team are ultra efficient. The engineer arrived promptly, checked if he needed to take his boots off, and was polite throughout. He explained one minor problem he had found, how he had fixed it and for us to keep an eye. Thanks again Samsian for a very positive experience.

January 19, 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind review LD.
We’re really pleased you were happy with the service and that our engineer’s punctuality, respect for your home and clear explanation stood out. Thanks for choosing Samsian, we look forward to seeing you next time.
Dan

Rated 5 out of 5 stars

It's truly delightful to have someone…

It's truly delightful to have someone you can fully trust to stay in your home. Sam is dependable, always completing essential tasks and never suggesting work that isn't required.

January 26, 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for your kind words Adam. We’re really pleased to hear you felt comfortable and well looked after, and I’ll be sure to pass your comments on to Sam — he’ll really appreciate them.
Dan

Rated 5 out of 5 stars

As usual

As usual, the service was excellent—full of expertise and assistance. I wouldn't consider going elsewhere.

January 24, 2026
Unprompted review
Samsian Ltd logo

Reply from Samsian Ltd

Thank you for the great feedback Jill — we’re delighted you were happy with the service again and really appreciate your loyalty.
Dan

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