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Santé Group Reviews 

484
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, efficiency, and professional approach. Many people appreciate the personalized attention and the effort made to find the best solutions and value for money, often exceeding expectations. Reviewers frequently mention the smooth and hassle-free process, with clear explanations and prompt responses from the customer service team. The service is often described as going above and beyond, with many consumers feeling well-supported throughout their interactions. However, some people mentioned a preference for receiving physical paperwork, indicating that not all customers are comfortable with digital-only communication.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its efficiency,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, efficiency, and dedication.... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Price

Reviewers highlight positive aspects of price, consistently finding competitive quotes and reduced premiums.... See more

Value for money

Customers consistently report positive experiences regarding value for money, often highlighting that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nikki from Nugent Santa, who has been dealing with our family healthcare for many years now, she always gives good advice and tries to keep increases as low as possible. Even though she had a few day... See more

Company replied

Rated 5 out of 5 stars

Trish Burke was so helpful , made the process super easy and gave us all the best options to choose from for our private healthcare. Better still we gor a great price and great coverage. Highly... See more

Company replied

Rated 5 out of 5 stars

I reached out to Luke regarding sourcing private health cover for a client, and he made the entire process from start to finish so simple and hassle-free! This turned out to be less straightforw... See more

Company replied

Rated 5 out of 5 stars

Rob Rigby is an absolute gem, and as always goes over and above to provide an excellent service year on year! He is knowledgeable, friendly and really cares about the needs of your company and finding... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Business Insurance Company
  3. Income Protection Insurance Company
  4. Insurance Agency
  5. Insurance Broker
  6. Life Insurance Agency

About Santé Group

Written by the company

At Santé Group, we provide expert advice and tailored solutions in Health Insurance, Life Insurance, and Employee Benefits. Through our specialist intermediaries, Nugent Santé and Santé Life, we help individuals and businesses navigate the complexities of Health and Protection insurance with confidence. We’re committed to promoting health, supporting employee wellbeing and ensuring our clients have the right cover in place when they need it most. Our Employer Wellness programmes and benefits solutions are designed to engage employees and create healthier, more productive workplaces. With a straightforward and personal approach, we make insurance simple, giving you peace of mind for the future.

Contact info

Promotion box for Santé Group

Santé Group - Life that bit easier.

For a comprehensive suite of Employee Benefits & Wellness Solutions.

4.9

Excellent

TrustScore 5 out of 5

484 reviews

5-star
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1-star

Asks customers to review

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4.9

All reviews

(484)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to communicate with

Very easy to communicate with and simplified the process of evaluating and selecting the optimum policy for us

October 1, 2024
Santé Group logo

Reply from Santé Group

It was a pleasure working with you and we look forward to supporting you again.

Rated 5 out of 5 stars

Great service

From the first call with sante the professionalism was what really stood out

October 17, 2024
Santé Group logo

Reply from Santé Group

Thank you for taking the time out to write us a lovely review.

Rated 5 out of 5 stars

Understanding

Understood out requirements and advised accordingly.

October 24, 2024
Santé Group logo

Reply from Santé Group

It's great to hear your positive feedback

Rated 5 out of 5 stars

Always a quick response

Always a quick response. Gives me a lot of confidence that things are being arranged correctly.

September 30, 2024
Santé Group logo

Reply from Santé Group

It was a pleasure working with you and we look forward to supporting you again.

Rated 3 out of 5 stars

Insurance quote provided - that’s all.

Sante provided me with an insurance quote which proved to be incorrect, not through any fault of themselves.

They just did their job! Averagely, so why then encourage a 5 star trustpilot score? So needy!

September 20, 2024
Santé Group logo

Reply from Santé Group

Thank you for taking the time to leave a review, all feedback is very important to us. We apologise for the inconvenience caused and we have taken steps to ensure that this does not happen again.

Rated 5 out of 5 stars

Knowledgable, tailored to my needs both with product and price

Trish was very helpful and listened to what I needed. She asked lots of questions in order to get the right product for me, gave me options, had follow up calls to explain different packages. She made it very simple and easy to do and to top it all off was genuinely a very nice and friendly person. Her focus was to understand her customer rather that just sell any product. Would highly recommend the Sante Group.

August 1, 2024
Rated 5 out of 5 stars

A GREAT TAILORED SERVICE

Having read through the Trustpilot reviews prior to engaging with Nugent Sante, I was hopeful that I would receive the same great service.

I was not disappointed!

Having had a really bad experience with our previous healthcare provider (which left me no option but to terminate due to breach of contract), Barbara was incredibly empathetic and helpful in assisting me choose a new tailored service for our team.

She was so patient as at one point (after all her hard work) we may not have been able to get out of our 5 year contract with our previous provider but she remained helpful and supportive in the background, never pushy to take the service which I really appreciated.

We have finally (!) taken the My Sante app which is fantastic value for an SME as it is affordable and has so many great features on there for our team to use and these are being improved all the time with additional features etc.

I now have a great relationship with Barbara, she is very responsive and it is always great to catch up with her on a call, I cannot recommend this service enough, thanks Barbara it is a pleasure adding you as a provider to our business! 😊.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from Trish throughout the process. Highly recommend.

May 1, 2024
Santé Group logo

Reply from Santé Group

Thank you for your kind words! It's great to hear your positive feedback.

Rated 5 out of 5 stars

Dedicated service

The best quote by far for Health insurance, the support doesn’t end once you’ve got the policy, I have required an intermediary and Daniel Briggs has been diligently helping me solve a difficult issue. Communication has been excellent throughout. Reliability at its best. Thank you Daniel

May 14, 2024
Unprompted review
Santé Group logo

Reply from Santé Group

Thank you for taking the time out to write us a lovely review! We are so happy we can help you.

Rated 5 out of 5 stars

Annual

Quick. Polite…and I believe produce an accurate result

May 10, 2024
Santé Group logo

Reply from Santé Group

It's great to hear your positive feedback! Thank you.

Rated 5 out of 5 stars

Fantastic!!

Without doubt the easiest insurance transaction I've had; and I've worked in the insurance industry for 30 years!!

Quick, painless, plenty of choice, easy to navigate and really competitive. From start to finish between initial contact and going on cover was a matter of hours.

May 7, 2024
Unprompted review
Santé Group logo

Reply from Santé Group

We are pleased that you found our services helpful and we look forward to working with you again! Thank you for your lovely review.

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